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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Texas
4 reviews
2 helpful votes
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Got my turtle beach headset connector very fast and cheap, thanks ebay!

Date of experience: November 17, 2013
New Jersey
3 reviews
1 helpful vote
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Great shopping experience. Have bought everything from a motorcycle gas tank to perfume. Had one problem with an item and the seller immediately returned my money.

Date of experience: November 8, 2013
Alabama
4 reviews
2 helpful votes
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Ebay was running like a well oiled machine, I think I need to stay off of there more. They are making changes just before the holiday season, not a good sign.

Date of experience: November 5, 2013
GB
5 reviews
11 helpful votes
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Amazing customer service, a lot of products on here are the cheapest on the market and super fast delivery, buy in confidence.

Date of experience: November 5, 2013
Romania
8 reviews
27 helpful votes
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So convenient and so fast. You can get what you wants within 1hour. That is great. You dont have to wait at home all day for UPS or FedEx any more because you do not know their delivery schedule. It is great.

Date of experience: November 2, 2013
Switzerland
5 reviews
27 helpful votes
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Wretched awful crooked monopoly, ebay and paypal. Want to be ripped off not only of your account, but your funds in your paypal account as well?

Ebay does it, mug sellers and buyers and if they think you notice the crime they condone and enable buyers to exploit, there will be some excuse to ROB YOU and shut your accounts down.

Insiders send out various phishing scams and predatory loan scams just for good measure.

WORST WEBSITE POSING AS 'TRUSTWORTHY' Checkout paypalsucks.com, there's plenty of great little listing websites out there, bonanza, webstore, ebid.net

Ebay is CROOKED. A revolving door to mug sellers with arbitrary DSR ratings, to rip off their accounts with any bogus reason. An open door for shoddy imports. A dumping ground for lowball sellers. Riddled with crooks pulling bogus frauds e.g. fake complaints to gouge refunds, malicious anonymous dishonest DSR attacks.

AVOID

Date of experience: November 1, 2013
Switzerland
4 reviews
8 helpful votes
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Ebay is ridiculous now and becoming a Big brand behemoth by knocking out one by one the mom an pop sellers. You will soon not find neat, unique one of a kind items at a great price, everything will be regulated and mass market product. Customer support is all outsourced to philipines and they are snobby and rude. Ebay is going downhill as of mid 2013.

Date of experience: October 31, 2013
China
7 reviews
10 helpful votes
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Love this site to buy and sell books at great prices! Till now, all my daughter's books are bought here and the books my family finished reading are sold on Half. Instead of buying from Ebay, I love this site more since the process is as well fast and the price reasonable.

Date of experience: October 28, 2013
Tennessee
3 reviews
2 helpful votes
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Great site, easy to use
October 27, 2013

Great site, easy to use. You just have to beware of some sellers but ebay will help you out if you have a problem.

Date of experience: October 27, 2013
China
12 reviews
22 helpful votes
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Really a good site to buy good quality old books with reasonable prices, whose transaction progresses via bank accounts.

Date of experience: October 25, 2013
Illinois
1 review
0 helpful votes
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I've been selling on EBay since 2001 both Auction and Store. It's the worst!
People use it to scam you all the time. I just stopped selling on there they have no protection for the seller at all. I shipped out a $400 rare game system new in the box and the customer said he didn't get the correct system they shipped me back a different system and ebay refunded all the money to the customer even thou they left pictures on the system and it was registered thru Nintendo in there name. Ebay did not care I lost out. Then they told me that they will look into removing them from ebay big whoop! Go ahead and buy something and say you received something different and ship back that cheap thing and you will make out big time!

Date of experience: October 23, 2013
Kentucky
3 reviews
5 helpful votes
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This auction site has been around for years. I think I first joined back in the 1990's. I have done both, buying and selling items. I have never had too many issues. EBay is pretty good to resolve them in the one event I did have conflict with a seller. I also love the convenience of pay with the option of using PayPal. I will continue to use eBay I am sure for many years to come.

Date of experience: October 23, 2013
RU
4 reviews
4 helpful votes
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A good trading platform with very wide range of goods. The interesting system of auctions expanding possibility of a choice. Convenient navigation on a site. Responsible technical support. I am happy with purchases at ebay.
I recommend.

Date of experience: October 19, 2013
Illinois
7 reviews
7 helpful votes
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Used to buy and sell
October 17, 2013

Used to buy and sell. Only got burned once on a dvd that was only a buck or two. No longer good for selling. By the time they get done with the fees, percentages both for ebay and paypal; a seller gets little. The buying end of it has gotten too many dropshippers listing pages upon pages of the same boring entries. It used to be like a big interesting flea market with bargains abound from individuals like you and me. Now its just a big walmart style dropshipping store. You can still find the rare seller who is emptying their garage; but you have to wade through search engines and pages of dropshippers. Boring!

Date of experience: October 17, 2013
BO
10 reviews
22 helpful votes
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Love this site, i don't have to mention why, most of you probably love this site too. Very convenient, very reliable, you can find anything on this website and from any price and anywhere.

Date of experience: October 15, 2013
California
5 reviews
31 helpful votes
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Have been buying on ebay for years, don't sell much-too much of a hassle. As for buying, the buyer needs to be savvy to get a deal. It blows me away that some people will pay more on ebay than the item costs new(and is frequently still available) in the store. Do your homework, read seller reviews and if it seems to good to be true, it is probably fake. Great resource just use it wisely.

Date of experience: October 10, 2013
RU
4 reviews
4 helpful votes
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This is the best site!
October 10, 2013

This is the best site! I love it!
The best service and protection of clients!

Date of experience: October 10, 2013
Canada
9 reviews
23 helpful votes
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EBay is a great place for buying cheap goods, but I wouldn't recommend it if you are buying brand name stuff that is expensive. There is a high chance the goods are fake, and you will be required to get proof from a third party to say that it is indeed a fake, which sometimes costs money.

Date of experience: September 27, 2013
Canada
4 reviews
3 helpful votes
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I have never been disappointed with ordering things on Ebay. It is one of the best sites for finding bargains and honest sellers.

Date of experience: September 19, 2013
Colorado
4 reviews
9 helpful votes
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I love ebay!
August 30, 2013

I love ebay! I've been using it since I was a kid and it's saved me probably hundreds of dollars!

Date of experience: August 29, 2013