Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eBay

eBay

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eBay?
grey stargrey stargrey stargrey stargrey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
16 reviews
43 helpful votes
Follow Becky T.
Unfollow Becky T.
Share Review
Report Review

I love ebay and have used it a lot but also have been scammed a few times from sellers with high ratings that seem legit but are out of country. It's totally a buyer beware situation but there are scams that I got sucked into. They send a tracking number, the tracking number says "delivered" but the package never arrives. This has happened to me a few times with electronics. But 5 stars to ebay because it's not ebays fault, it's a great tool I just got burned is all

Date of experience: December 18, 2013
New York
3 reviews
21 helpful votes
Follow picker d.
Unfollow picker d.
Share Review
Report Review

Fee Bay sucks as a seller
December 16, 2013

Fee Bay sucks as a seller.
They fee you to death.! As much as I hate to say
It Fee Bay works. If you don't mind giving your profit
To paying shipping fees. Pay pal fees an 9 percent of your final
Vaule fee. Does anybody know of a alternative?

Date of experience: December 15, 2013
North Carolina
2 reviews
2 helpful votes
Follow Webster W.
Unfollow Webster W.
Share Review
Report Review

Terrible for sellers
December 15, 2013

Terrible for sellers. Usually starts off nice, but after you've been selling for awhile, they can ban you for no reason, reduce traffic to your site, limit your ability to sell, all while still charging their ever-increasing fees. They appear to make things easier for you but end up taking more of your money. E.g. Shipping is integrated, but they also take a percentage of your shipping fees in addition to the fees they're already taking on your items. After selling for one year and calculating all expenses, ebay ended up with 40% of my sales, not 10%. Sell on Amazon instead. Products sell faster and for more money. Fees end up lower than ebay.

Date of experience: December 15, 2013
California
5 reviews
7 helpful votes
Follow G C.
Unfollow G C.
Share Review
Report Review

You can get great deals on stuff like golf equipment, hard to find items, etc. I typically don't shop for day to day items here though.

Date of experience: December 11, 2013
Japan
2 reviews
20 helpful votes
Follow ellis j.
Unfollow ellis j.
Share Review
Report Review

Ebay has really good products at a really good price i try to keep it a secret that just wont happen I purchase so many different products

Date of experience: December 8, 2013
Ohio
10 reviews
34 helpful votes
Follow Anna E.
Unfollow Anna E.
Share Review
Report Review

Never have had any problems. Be sure to look at the seller's profile and rating before buying, and you should be okay. Great site!

Date of experience: December 8, 2013
Arkansas
4 reviews
2 helpful votes
Follow Bruce P.
Unfollow Bruce P.
Share Review
Report Review

My sister turned me onto Ebay before the frenzy a few years back. Over the years I have seen the good, the bad and the ugly. I will say that Ebay went through many growing pains over the years, trying to keep it as even a playing field as possible.
They had to deal with bad sellers, scamming folks or holding purchasers hostage threatening negative feedback if you left them anything less than perfect feedback on their transaction. They have grown and tried to put in place protections for both the sellers and buyers. Ebay's Paypal is another profit making arm, however providing a great service for folks to be able to transfer funds without having to reveal confidential information.
As Ebay has grown, so have other options (you go to Ebay for bargains or hard to find items that someone just may be trying to off-load to get some spare money) Far too often I find another major internet site that started off as a book seller has better prices, and much more of a track record in providing reliable, efficient service.
I have grown... away from Ebay, except when I want that unique item/part that simply can't be found elsewhere.

Date of experience: December 7, 2013
Indiana
30 reviews
126 helpful votes
Follow Amy L.
Unfollow Amy L.
Share Review
Report Review

Ebay used to be IT in its day... now it is kinda dying out, which I am glad to see btw as I am sick of ebay and all its scams that go on.

Date of experience: December 7, 2013
Florida
9 reviews
90 helpful votes
Follow Prentice W.
Unfollow Prentice W.
Share Review
Report Review

Overall this site is great if you are a buyer looking for a great deal. On the other hand as a seller just starting out is O. K. But when you transition to becoming a more experience, popular seller, the high wreak havoc on your bottom line. That's the main reason I quit eBay. Why should the seller have to forfeit there good fortune for someone else's greed! :(

Date of experience: December 6, 2013
California
7 reviews
19 helpful votes
Follow Emily R.
Unfollow Emily R.
Share Review
Report Review

Eh, I rarely use eBay ever since I've had two bad experiences with them. I placed a bid on an item a long time ago and there was no way to cancel it after I found one for cheaper on Amazon. I called, etc and I continuously, to this day, get emails about that damn bid for the wallet in my cart still. OBVIOUSLY I DON'T WANT IT!

I feel like Amazon will be more efficient, and it's also less confusing than eBay. I used to like it when I was younger, but now that I place my own orders on their site I've realized they're not as good as people make them out to be.

Date of experience: December 6, 2013
Wisconsin
1 review
2 helpful votes
Follow XiongMee V.
Unfollow XiongMee V.
Share Review
Report Review

Worst site to buy anything from. I bought something from a seller. Got the wrong item in the mail. Try to get the seller to send me the right item or give me the full refund. None happened. Escalated to customer support even called. Worst thing ever because they don't help you. They tell you they understand whatever you all suck. Never will ever buy from this again. I lost 17.99 and they tried to get me to sell the wrong item back to the seller who is in China which shipping is more and i wont get refunded for that. No way you just cheated out of money. I hate EBAY

Date of experience: December 6, 2013
Florida
3 reviews
6 helpful votes
Follow wilson r.
Unfollow wilson r.
Share Review
Report Review

Im a faithful user of ebay. The site is very amazing. I have never had an issue. I absolutely love it

Date of experience: December 6, 2013
Arizona
2 reviews
1 helpful vote
Follow Jeffrey m.
Unfollow Jeffrey m.
Share Review
Report Review

Bought a book from Capital Books and they sent me the wrong version even though I typed in the correct ISBN. When the book arrived, it had a receipt from Amazon.com with my name on it. I contacted Half.com and they sporadically sent out replys during the holiday to send the book back to a Captial book address. I sent the book back to an address that Capital books told me to which was different. Half.com replied "since you did not reply back, you cannot get a refund but if you want you can sell the book on Half.com. Do not use this site. A few dollars more, you can get the book from a more reputable comany like Amazon.com. I also stop using EBAY for the same reasons. Buy from them at your own risk!

Date of experience: December 5, 2013
Philippines
4 reviews
22 helpful votes
Follow Curline V.
Unfollow Curline V.
Share Review
Report Review

Glad my camera was delivered. I liked ordering it here because of the cost and efficiency of the shop.
Thanks for shipping it within the time described on order.

Date of experience: December 4, 2013
Canada
7 reviews
5 helpful votes
Follow Jones S.
Unfollow Jones S.
Share Review
Report Review

Bad communication by phone, crappy seller and ebay do not have helped me right! Sometimes the bigger one are not necessarily the best!

Date of experience: December 4, 2013
Colorado
1 review
1 helpful vote
Follow Kerry H.
Unfollow Kerry H.
Share Review
Report Review

I have been dealing with Ebay since 2006 and have a few problems, All of the issues have been resolved in a timely manner. I would also like to thank Ebay customer service for sending me an email on an item I was bidding on. The seller was in a scam and told me not to bid on it anymore and not to send payment because the seller was no longer a registered user because of some rules being broken. The seller even contacted me after bidding was done to see if I was still going to send payment. I told them that Ebay had told me not to send payment until the issue was resolved. I would recommend a bidder do their due diligence on an item before placing a bid, if it something you really want, then bid on it.

Date of experience: December 1, 2013
Michigan
1 review
1 helpful vote
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

I've certainly had fine experiences through ebay, but the lone time I've needed ebay's protection they only sought to protect one of their best sellers (whom their customer service rep mistakenly addressed me as when she was looking up the case details).

The seller sold me a laptop with specifications embellished with features (in contrast to the manufacturers) that it did not support. I couldn't fathom a more clear case of deception/fraud. I'm done with this site after having had no need for their customer service in a decade of off/on use, the one time I had need of them I got to see who they really try to protect.

Date of experience: November 29, 2013
Michigan
4 reviews
5 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

Enjoy bidding on Corvette part and Corvette accessories. Purchased Corvette seat repair kits from C&S Corvettes, in Sarasota, FL. They work great!

Date of experience: November 27, 2013
Maryland
8 reviews
7 helpful votes
Follow Makeda S.
Unfollow Makeda S.
Share Review
Report Review

I've had good experiences with ebay overall. I usually buy things that are under $30 just to be safe. Everything I ordered came in good time, the only thing I say to people is DON'T buy things from China. You'll find the same problems on other wholesale site reviews because the products will not be what they look like in the picture or sometimes will just not come in the mail EVER. If you steer clear and look for high feedback ratings on sellers, you should be fine.

Date of experience: November 23, 2013
Sweden
3 reviews
3 helpful votes
Follow Shahram R.
Unfollow Shahram R.
Share Review
Report Review

After having an ebay account with 11 years behind it and 100% positive feedback - close to 200 sales and purchases... ebay and paypal banned me permanently... and they won't tell me exactly why, other than that they claim I have violated ebay's and paypal's policies because I started selling for others earning a commission... I have brought to their attention that ebay suggested on their forum that selling for others as a good way of making extra money... so how could I be violating their policies?! They're totally inflexible and unreasonable! Paypal, which is owned by ebay allows real scammers to use their system... I was ripped off by a credit card fraudster using paypal... the guy kept selling credit cards to people without delivering them and paypal didn't lift a finger to do stop him! Boycott paypal and ebay!

Date of experience: November 19, 2013