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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

North Carolina
1 review
2 helpful votes
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There needs to be a zero for ebay customer service deserves it customer. Shame on you eBay

Date of experience: January 31, 2015
Oregon
1 review
8 helpful votes
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Absolute scam
January 30, 2015

Absolute scam. I'm a student simply trying to make my way through college, so I decided to clean out my closet. Although I would have just donated the clothing, I thought maybe I could get $50 or so from my clothing. I sent in 23 items and received an offer which was dropped to $28 when I opted to use PayPal for payment instead of a store credit. They cited "holes", "overall wear", and "staining" in items that had been worn a handful of times. The nice wallet I had received as a gift and sent in was not even accepted due to "staining". I have never used the wallet. I'm sure I will see it pop up on their website as well, as there was NOTHING wrong with it. I am infuriated that I trusted this company to be honest. Do not sell to them and do not buy from them as you are only feeding their corrupt business practices.

Date of experience: January 29, 2015
India
1 review
2 helpful votes
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Ordered Nutribullet on ebay. Having paid a whole 15 k for the product, ebay doesnt mail me the delivery or even tracking details. After one week I had to call up ebay i numerable number of times to ask what exactly is the status of my delivery. Finally when the product did arrive the user manual was missing. Again more time had to be put in in making calls. As for the customer care, I would give it a negative marking. They seem to have no patience, cut us short, and downright rude. Go for flipkart instead. I had no choice since the product was not on flipkart. Flipkart pampers their customers with regular mails regarding their delivery, polite customer care and instant resolutions.

Date of experience: January 29, 2015
PG
2 reviews
0 helpful votes
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I love the items sold there and the fast response in shipping customer items. Good job keep it up.

Date of experience: January 28, 2015
Mexico
3 reviews
0 helpful votes
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Thanks to ebay I can purchase items that do not sell in my country. It has a buyer protection system which gives me confidence for the return of my money. Iam buyer since 3 years"

Date of experience: January 28, 2015
Virginia
1 review
3 helpful votes
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"I will never use eBay again. I suggest you don't either. I ordered 3 things from 3 different resellers and none of them ever arrived even though their tracking states it was delivered. EBay then advised that I was not entitled to a refund. This is the worst customer experience of any kind that I have ever had to deal with. I feel like I have been stolen from and there nothing I can do about it. "

Date of experience: January 27, 2015
GB
4 reviews
9 helpful votes
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I still enjoy buying the odd bargain on ebay, but the days of the casual seller are long gone. Unless you operate as a large business seller, then ebay will come down on you like a ton of bricks. The customer service feels like it's practically run by computer programs. Trying to speak to a human, never mind the same human twice is virtually impossible by phone or email.

Date of experience: January 26, 2015
GB
3 reviews
5 helpful votes
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This review is about Ebay and their total lack of professionalism.
I have been buying items on ebay for several years with no problems, then i decided to sell an item, what a mistake!
I sold an item for £830, the buyer made a complaint that it was not as described and opened a case against me. I HAVE NO PROBLEM WITH THAT!
I agreed to send the refund in full once a had checked that the item had not been damaged in transit or by the buyer. The buyer posted the item but as i was away for a couple of days, the delivery was not made, and parcel force made a mistake on the their records, saying I had refused delivery. I WAS NOT HERE TO REFUSE WHICH I CAN PROVE
Parcel force then returned the item to the buyer the next working day who keeps it and does not inform ebay or myself, i tell ebay i have not got the item but as parcel force records show it was refused ebay pays the buyer a refund, ebay then closes the case in the buyers favor and my ebay account is closed and ebay issues me with a collection notice for £830. I have spoken to costumer service at ebay many times and sent dozens of emails explaining the issue even made formal complaints and threaten court action against ebay without a proper response from ebay.
Just email after email threatening action against me if i do not pay them

MY ADVICE DO NOT SELL ON EBAY!

Date of experience: January 22, 2015
Oklahoma
10 reviews
16 helpful votes
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Like the different prices shown, the ratings for the sellers. Good selection of products.

Date of experience: January 21, 2015
Arizona
20 reviews
63 helpful votes
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Ebay, and sevice
January 19, 2015

It all depends on the seller on ebay on you getting the items fast or good. I have really good luck with only a few problems. I look for where it's coming from, (China) you might wait a bit for item. Look at there rating of the seller, like 99% positive feed back, you know you are good. Ebay will also make sure we are not screwed and they are not a search engine for scam artist, because they want us back. Ebay has helped me out on problems with buyers. I have had good luck and shop allot on ebay.

Date of experience: January 18, 2015
Oregon
5 reviews
6 helpful votes
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Have been shopping online here for years, have never had an issue, shipping is fast and customer service is great. Love the wide mix of items available and you can choose US only (some things I like to get from US only, don't mind buying out of country but love the option)

Date of experience: January 17, 2015
Minnesota
1 review
5 helpful votes
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Be_be store sells almost exclusively what it describes as "authentic" Tiffany jewelry. The jewelry I received was fraudulent. I believe this seller's very large inventory of Tiffany items is air mailed free from China (google "Tiffany China). Merchant turns very nasty when asked about her source of jewelry: I received emailed ill wishes and threats towards me personally and also my husband and daughter (their names presumably obtained from Google). I've learned my lesson: BUY TIFFANY FROM TIFFANY.

Date of experience: January 16, 2015
Michigan
1 review
18 helpful votes
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VERY DISAPPOINTED
January 15, 2015

VERY DISAPPOINTED. I sent them a couple of Coach purses and a wallet and after about a month I finally received an email saying that they could not take the items because of "overall wear" -- the items I sent ALL still had tags on them. So I called and complained and they said they would ship them back for free and guess what? THE PACKAGE GOT "LOST". And they will not pay me for my items(over $500) instead they said they will give me 20% off and the lady I was on the phone with was very snotty. That does not fly with me -- I sent you item expecting for you to take care of the items NOT F***ING LOSS THEM.
I also purchase a couple weeks ago and I look up tracking everyday and it still says "Pre-shippment" and everytime I called they would say "we are currently looking for your package."
To everyone thinking about selling or buying I honestly wouldn't.
REVIEW OVERALL:
Very Poor and rude

Date of experience: January 15, 2015
Kansas
5 reviews
6 helpful votes
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An indeed great solution to shop at home. Hate being in offline shops.
Customer service is always looking forward to protect customers from scams

Date of experience: January 15, 2015
Czechia
2 reviews
1 helpful vote
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Sometimes the goods didn't come.
The Customer support's decision is poor.

Date of experience: January 14, 2015
Thailand
3 reviews
0 helpful votes
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Not being much with computers I found your site easy to use and understand

Date of experience: January 13, 2015
Canada
6 reviews
51 helpful votes
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http://www.ebay.com/usr/odem_nowadays
Received my second order from Odem_nowadays shop in Ebay and gave 2 positive, one neutral and one negative comment on the 4 items received. That was due to one item bent due to having been packed folded, not enough padding for the items, so the bag had torn, and slightly slow shipment. They kindly offered to refund the bent item, and I revised my rating for the item to positive. Otherwise the items were nice quality, just as promised, and the price was good.

Never received my fist order of 5 items, that had already shipped prior to me placing the second order. After 30+ days' wait and then a month of many emails nothing was done by them to correct the issue, but they kept hinting that they could not help because I had not given fully positive review to them, and as a small company they need and deserve perfect reviews. I could not change the review afterwards to an unrelated order and cannot see the relevance. They seemed to suggest that maybe both orders had been shipped together, but the shipping notice for the first order was prior to placing the second order. Gave me a promise a few times to reship the order and twice to refund within 48 hours, but nothing happened as time passed by. Got refund from Paypal.

They still bothered to send me a message to say that it is important not to leave any negative or neutral feedback/review for them for the order that I never received.

Free shipping does not really benefit either the customer or seller. The estimated cost must be added to item price for the business to survive, but not specifying the shipping cost as a part of the total cost makes the customs fees and duties higher for the buyer. As a buyer I would be encouraged to make only small orders, below the dutiable value, which causes added work and cost for the seller.

Well, on the other hand I would not place any large order to a seller that I have not found reliable. And sad to say, this shop was not reliable.

Lots of nonsense and trouble. No option for tracking number for shipment.

Ebay itself is a great concept. Customer service only reachable by phone, and resolutions only available via Paypal. All depends on if the seller is reliable.

Date of experience: January 13, 2015
Wisconsin
1 review
3 helpful votes
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I recently purchased fake Morgan silver dollars from a seller through eBay. When I returned the fakes, I did not get my refund. The eBay money back guarantee is worthless. Trying to contact the company is a joke. The responses are spindled through some kind of a knothole through their customer service and resolution center. The link to "call eBay" does not show up on their site. The seller was from China, so not even our police authorities were interested in pursuing this fraud. I would encourage sellers and buyers to be very aware of the lack of integrity of eBay. If you buy and sell long enough, you will learn this lesson the hard way.

Date of experience: January 13, 2015
Washington
2 reviews
4 helpful votes
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EBAY IS AWESOMEEE
January 13, 2015

EBAY IS AWESOMEEE
I just love it.
I usually buy phone cases, gadgets, swimsuits, techsuits (for you competitive swimmers out there)
There are always some bad customers though...
But I love the prices I can find. Things like an Iphone otterbox case, I got for $10! It's originally at around what. $50 in stores? So this was a great find. Everything I bought so far has come in great condition, just the way the sellers depict it. I've even found an arena techsuit at $70 which was awesome from the original of around $150.
Love this site.

Date of experience: January 12, 2015
Saudi Arabia
7 reviews
12 helpful votes
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They are always at the seller side no buyer protections as they are claiming, i have 4 bad experiences with them the seller selling fake not as described or counterfeited products.
The escalations tools they have not very limited and not giving the chance to give full feedback

Date of experience: January 12, 2015