eBayReviews 3,492

This is the 1st time I have ever used ebay. Was Very Happy to find the exact cannister I had just broken. I purchased it from mcclamrock417. Everything went through smoothly, was notified it had been shipped later that afternoon. I just received it thru the mail and am more than satisfied. It arrived well packaged and sooner than I expected.
Thank You for a Pleasant experience. Not sure if this is where I am to leave comments for the individual seller but as I said am new to all of this, so hopefully this gets back to them.

EBAY MAKES IT AS HARD AS POSSIBLE TO CONTACT CUSTOMER SERVICE. JUST SPENT AN HOUR AND COULD NOT CONTACT THEM. I ASKED THEM TO CLOSE MY ACCOUNT 4 MONTHS AGO AND JUST NOW DISCOVERED IT IS STILL OPEN. TALKED TO A REP. AND WAS TOLD THEY JUST REFUSE TO CLOSE ANYONES ACCOUNT FOR 180 DAY JUST BECAUSE THEY HOPE YOU WILL CHANGE YOUR MIND, ON TOP OF THAT THERE REP ALSO INFORMED ME EVEN AFTER 180 DAYS YOU HAVE TO CALL THEM BACK AND REMIND THEM BEFORE THEY WILL CLOSE IT. EVEN WITH NO TRANSACTIONS PENDING. I GUESS WHEN YOU CUSTOMER SERVICE SUCKS THAT BAD THATS THE ONLY WAY THEY CAN KEEP PEOPLE FROM LEAVING

They have a strangle hold on the market, or they would be gone. Their business model is terrible. The are way too aloof and disconnected to actually deal with. If you use eBay often and depend on it, eBay will eventually burn you. My entire family is now off of eBay for good, and none of us want anything to do with PayPal. I often wondered how they got away with the way they disregard the consumer protection laws. I have not used eBay in more than a year now, and I will not go back. I would love to see Jeff Bezos (Amazon) take them on, and it seems as though a bit at a time he is doing exactly that, and in fact eBay is losing market share annually, as various entities take over what used to be entirely their's alone. After all the hassles I have had over the years, I would love to see eBay replaced by a consumer friendly entity, though from what I hear from the vendors, they are not any happier about dealing with them. I also question their insistence on you using only PayPal... as it has created a market monopoly and is essentially double dipping.

I wish I would have known about this website before I decided to purchase a book from half.com. I purchased it over 3 weeks ago, and it still hasn't arrived. I've been checking the tracking number, and they didn't even ship it until last week (how can it take 2 weeks just to ship something). Now, it's been a week, and somehow I still don't have my book. I've bought stuff from Amazon.com and received it in a couple of day (and that's without preferred shipping). I wish I would have gone there, even if I would have had to pay double.

I ordered a juicer for my son and within an hour he told me it was the wrong item. I immediately contacted them to cancel the order to be told (after three cancellation requests) it had already gone out. No company works that fast! He received the juicer and returned it the same day. To date, I have received no refund for this juicer and not even a response to my inquiry as to the reason... this is unacceptable. There is so much competition now we don't have to put up with poor service!

I've been selling on ebay for 10 years. It is straight up AWFUL to their sellers. Good for buyers, bad for sellers. Buyers can literally make up lies about something you sold, and force a return through ebay and ebay takes the money directly out of your account, whether the buyer returns it or not. The buyer can send back a empty box, but if they get a tracking number, they automatically get a refund and ebay does not care to listen to your side of the story or what you have to say. The buyer is right every time. End of story. You can't email them, and if you try to contact customer service someone in India answers the phone and can NEVER understand the problem or offer any real solution. So tired of getting scammed by ebay because they're too scared of having a disappointed buyer, even if that buyer is a scammer.

Ebay ROCKS! I've bought books, cds, beads, yarn, beauty supplies, dog coats... i love the *auction* thing!

Selling on ebay the fees somehow seemed to turn out higher than they advertise. Also seller protection is faulty. All someone has to do is say the item they received was damaged and they will take the money out of your account and you have to pay more if you want the damaged item sent back. I had a buyer post pics of a damaged item that wasn't even the same color or pattern jacket i shipped as their 'proof' of damage. Because i shipped priority mail they gave the buyer the money back and pawned me off on the post office for insurance. I got only half my money back and lost $50 on just one sale. Spoke to several ebay representatives who were all useless. If i had known it was that easy for buyers to scam sellers i would have charged the buyer for the extra insurance. Sellers beware.

I love eBay and do most of my shopping there. As long as one checks the reviews and the country the product is in its all fine. I have never had a bad experience with them apart from some secondhand book dealer in the UK who abused me, but hey, we all know what 2nd hand book dealers can be like.

PayPal stepped up to advertise with the Big Boys - spending hundreds of thousands of dollars advertising on Super Bowl Sunday. I'd much sooner they spend the money on making my PayPal charges less, but I joke... ha ha... I do feel that if they can advertise at the S Bowl then MAYBE they need completion... oh yeah, I forgot, they're the only game in town for eBay purchases and sales. EBay is wildly successful and I use them, myself, but I wonder where the ceiling is on their unrestrained rates... with no completion there's no incentive for them to change. Possibly 15% will satisfy them - it could happen. I don't have a solution, I just thought I'd share, some more. Cheers friends

Walt

On 20 January 2015, I purchased a Macbook Pro laptop on eBay for $791. The seller listed it in working order and having been inspected by Apple. The seller had excellent feedback, excellent communication, and it arrived promptly on 23 January.

Just over a week later, the logic board failed, and the seller refused to accept a return, a partial refund for the estimated cost of repairs (an additional $425), or provide documentation that it had been inspected by Apple. The repair shop where I had it inspected confirmed that the logic board was faulty, and that the failure was not caused by user error.

I opened a case with eBay on 3 February stating that the item was not as described (since the seller had no proof that it had been inspected by Apple), and it had failed within the time frame of their 30-day Buyer Protection clause. Ebay closed the case on 5 February in favour of the seller stating that because I had owned it for a week before contacting the seller for a return, it had been altered and was no longer returnable. My purchase should be covered under eBay's 30-day protection, but they have instead sided with a seller who lied about the condition of the computer.

I have spoken directly with the case manager at eBay, but she was not helpful. I have contacted the seller once again requesting a partial refund for cost of repairs or a full refund for a return.

I have filed official complaints about eBay's customer service with the Better Business Bureau and IC3; but I am still out $791 for a computer shaped brick, and an additional $425 if I want it repaired. I cannot contest the charge through PayPal, because the case has been closed, and I cannot contest the charge with my bank, because the seller refuses to authorise a return for the computer.

The customer service team is unhelpful, rude, and hung up on me twice after I respectfully requested to appeal the case. I have been an eBay customer since 2006, and I have had excellent dealings with eBay up until now. But I can honestly say that I have never been made to feel so helpless and insulted by a company that I once trusted. Don't expect anything from the eBay customer service team, specifically the high value items division of the Appeals Department.

I bid on an auction on Jan. 19th before the auction had ended. Ebay sent me a notice that "auction ended" and "you are the high bidder" with a 10:00 pm time stamp on it. I took a screenshot of it and waited to be able to pay. It came to pass that ebay had let two other bidders into the auction after I had won the auction. The first two reps that I spoke with (a clerk and a so called manager) were very off putting and kept telling me that I should contact the seller. What a joke. Does John Donahoe even know how his customers are treated? The integrity that ebay has known is apparently not a part of its present day form. I believe I was lied to (repeatedly after I was cheated and complained... and I believe that I was cheated. And after ebay sent me a notice that said "auction ended" and "you are the highest bidder" the passing off and the canned speaches started. I was then told by a mgr on January 19th... the day ebay took my auction win from me... not to call in or open any more resolutions as this will delay the process and slow things down. Then she told me that this should be resolved in 3-5 days. Today is February the 5th and I just spent over an hour and 39 minutes being passed around and treated like I should be sorry that I was a good customer of the once proud and honest ebay.

BEWARE OF TONSEE_BEST! I purchased an item (small $ figure) and the item never arrived. I contacted the seller and they asked me to "sit tight" as they sent a replacement for the original that never arrived. I waited for that one... after the arrival date came and passed I sent another email to the seller but the seller's auto reply said they were unavailable. I have made multiple requests since and all with the same reply... unavailable. The time for the Ebay protection guarantee has since passed and the seller still won't reply or refund money. BEWARE!

I've been using Twice both to buy and sell to for about 3 years. It's true, occasionally there's the low offer but, if you think about it, in most cases you're sending them garments that have been worn and they're going to try to resell them. I've had one Coach purse rejected for spots and there probably were spots and I wouldn't want to buy a used purse with spots. Overall my experience has been quite pleasant. I sometimes do the PayPal option but I generally prefer the store credit. I have purchased 3 pairs of Hudson jeans in my size for a fraction of the cost retail and actually free to me because I used store credit. Each pair has been perfect (one was even the exact length for me -- I'm short!). I'm a mom of 5 and buying retail (for me) usually means hitting the the clearance racks and that can be quite a chore with children in tow. I love the option of shopping online and finding couture at prices that even I can afford, I'm able to wear something besides the Mom Uniform of yoga pants and a t-shirt occasionally and feel a little fancy. I'd absolutely recommend this site. It is NOT A SCAM. Their return process is amazing too (I've only had to return about 4 items and all of them were in perfect condition, they just didn't fit me). They've recently launched their mens site and that's great as well. If you did have a not so happy experience, try again because it really does end up being worth it. If I can give advice for selling: read their policies and look at the brands they accept, it makes all the difference. They even break it down so you can see what you'll possibly make low-high for each item they accept. And, if you don't like the offer and you really don't want to lose the items you sent in, pay the $4.95 and they will send them back to you, so you're only out the cost of a cup of coffee.

Ebay is a great site. Their basic search engine on the home page and options to view various different categories is easy to use.

Members can sell or buy by make bids for items and the site is constantly updated with new prices and new auctions... I am sure as most of you know.

Great concept which does not get old.

Have had more trouble than its worth. Not happy, mess around wait to long for responces and overall not in to this. I hope there on there way out. Save people.

I have had 3 buys in 2years on ebay, one purchase in 2013 for a tool seller sent sex book and ripped of many other buyers, next one was month ago for tool battery which nothing came but they took funds, and now waiting on return of funds on defective materials sent to me last week. Ebay has become a den of thieves, and ebay allows them to operate since ebay gets money from their wares. Save yourself heartache, phone calls, and your valuable time, do not do business with ebay!