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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

GB
1 review
9 helpful votes
Follow Kev B.
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It has alienated all the small sellers who provided value and variety. It has turned into a glorified shopping mall with little of real interest and is full of chinese made junk.The best way any small seller can sell is to ignore ebay who will do it no favours and start their own site.
Ebay is now no longer the automatic site of choice for buyers.

Date of experience: March 20, 2015
Colorado
1 review
1 helpful vote
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I have rented several textbooks through Half.com, simply because they are usually the cheapest. However, EVERY single time, the return label is not available when it comes time to return the item. I will email them several times, oftentimes taking a week or more to respond (with an unhelpful response at that). In the meantime, half.com sends me emails every day informing me that my rental is overdue.
Not to mention, that if you try to contact a customer service representative through the phone, they will talk to you for thirty minutes before informing you there is nothing they can do since they are Ebay employees and apparently Half.com has no customer service representatives of their own. The service is awful and not worth the few extra bucks saved, in my opinion.

Date of experience: March 19, 2015
Idaho
12 reviews
41 helpful votes
Follow Shirley M.
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Ebay used to be the best place to buy and sell on the internet. In the last few years it has gone downhill for both sellers and buyers as well.

Ebay's rules and philosophy that they can run the business better than the seller is causing good sellers to leave in droves. With their restrictions and high fees it is almost impossible to make a profit as a seller on Ebay anymore. They are kicking out all the small sellers with collectible and one of a kind items and promoting the large sellers specifically those from China with cheap imitation goods.

The buyers are having a hard time on Ebay as well as most of the older more experienced sellers are either moving on or diversifying and putting all their good items elsewhere. Ebay has become the yard sale place and the place of inferior quality cheap Chinese goods. Not only that but buyers have to contend with new sellers taking the place of the older experienced ones and they do not have the experience to run a great customer oriented business.

What used to be a great place to buy and sell is now a shell of it's former self and is losing ground everyday. It has become nothing but a yard sale.

Date of experience: March 15, 2015
Illinois
6 reviews
10 helpful votes
Follow A E.
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I have only used this site to purchase and have been pleased! Sustainability is key (Hint: The more great coupon codes are provided, the more I will be inclined to purchase there)

Date of experience: March 14, 2015
Illinois
2 reviews
13 helpful votes
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Best website ever
March 14, 2015

I ordered so much stuff from this website and received them all within a week. I love this site!

Date of experience: March 13, 2015
Florida
25 reviews
26 helpful votes
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Bought 1000S OF DOOLLARS FROM EBAY OVERSEAS SELLERS ARE HIT OR MISS EBAY DOES NOT HELP AS MUCH AS STATED AND SINCE THEY ARE TIED IN TO PAYPAL PAY PAL HAS BECOME MORE DIFFICULT TO RESOLVE ISSUES STILL THE BEST PLACE TO SHOP BESIDES AMAZON

Date of experience: March 12, 2015
Massachusetts
1 review
2 helpful votes
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Addictive
March 12, 2015

I buy from Twice a lot. A LOT. Love shopping a consignment store from my laptop! I haven't sold anything but I would rather deal with a local place, but for purchasing, I have loved it. Items come in, and they are in better condition than expected. Sizing blunders is my own fault, different clothing manufacturers have different sizing, so go by what twice has measured. It's not difficult to take your own measurements or measure a garment that you know fits. It's scary that they now have shoes. Oh no. There goes my credit card...

Date of experience: March 12, 2015
New York
5 reviews
11 helpful votes
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This tale began on a snowy december 28,2014. I ordered shoes from e-fashion365 on ebay.com

When I ordered my lovely pink shoes with the equally lovely bow on the top I envisioned myself skipping down my street with the prettiest shoes ever. That is when my nightmare began. After waiting the allotted time for delivery, I started the daily where is my package waiting game. Everyday I would wait in vain for my lovely shoes. But sadly they never appeared at my door. If you can imagine my teenage dreams going up in a hale of tears. Fast forward to today I have no shoes and no refund that I requested. They lied and told me that they returned my money but they did not. So dear readers if you don't want to end up like me please do not order from these people or you too will have a twisted tale to tell.

Date of experience: March 10, 2015
West Virginia
1 review
23 helpful votes
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BAD BUSINESS
March 10, 2015

I am a blogger. Often I am asked to review new trends. I got wind of Twice and decided to give them a whirl. I ordered a few items and got them quickly. Once I approved of the website, I sample blogged it. Meaning I posted it to my blog for an hour, telling my readers to give them a try and come back with their own reviews. About 30 people signed up ( probably more) in that timeframe.
I received mixed reviews about them. The number one complaint was negative employee interactions- as in, poor customer service and relations.

Now on to my own review. After a day or two, I noticed that all the referral credits I had earned from my blog (after my initial purchase) were missing. I contacted them to inform them.
After much runaround, it turns out my next door neighbor also used Twice, and because we have similar addresses, all of our credits were taken.
I sent Twice many emails, as did my neighbor. I included pictures of our licenses and even our doors with the addresses clearly labeled. They insisted that they could not return my money they had taken.

I asked to speak to managers, left messages and countless calls to no avail. They acknowledged their mistake but still refused to correct it.

I recently contacted them again hoping for a better response. Not only did they refuse to return the money again, but now their excuse was that three months had gone by and I must've been okay with them keeping my money because time had past since my last complaint about it. They also attempt to call my by my neighbors name, as if to say I'm not a real person. You can't make this bad service up.

I look forward to the day it closes up shop. We will laugh and point fingers and say "Hey douchebags! You should have had better customer service!"

Date of experience: March 10, 2015
New York
1 review
0 helpful votes
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Disappointed!
March 9, 2015

Purchased an att Motorola moto x, when received its a Verizon phone! Now I have been on hold for 2 hours! This is crazy!

Date of experience: March 9, 2015
Colorado
1 review
6 helpful votes
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I was so thrilled to find a lululemon jacket on Twice it was amazing. The next day I got a refund back on it stating it was damaged and pulled from my order. There is no way it was damaged someone at Twice decided they wanted the jacket i'm sure. It made me so mad I don't want to shop on there anymore and I really loved Twice up until now.

Date of experience: March 9, 2015
India
2 reviews
7 helpful votes
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Had bought over 1000 products from ebay and i am very happy with doing business through ebay

Date of experience: March 9, 2015
Italy
3 reviews
1 helpful vote
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Close to me
March 9, 2015

That site let me choose the things all around the world and somethimes i can get them from close to me places. They have great rules too.

Date of experience: March 9, 2015
New Mexico
5 reviews
25 helpful votes
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Lousy service
March 7, 2015

I have been scammed and cheated. I have been charged twice for a return. They won't even let me see what the charges are. I am willing to pay the whole amount I owe, but want to see the list of what i am being charged for an d Ebay won't let me. Bummer!

Date of experience: March 7, 2015
Indonesia
2 reviews
1 helpful vote
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Not a big fan of this site but I've purchased a few things on ebay.com, I have had great experiences and have saved alot of money

Date of experience: March 7, 2015
Virginia
1 review
7 helpful votes
Follow Jane d.
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Much of what the other reviews have stated are true. I sent 20 items, and just as the reviewers below had done, I inspected for wear, staining, etc. I sent FIVE items never worn--still had tags; I removed tags from the other two.

To be clear, I decided to send/sell to TWICE even after reading reviews. I was not expecting $100s back. Neither should you. The site is in the business of selling your items, not repricing them for highest dollar amount. One should clearly understand this rule, and know that anything Twice deems "unacceptable" is for that reason and not for any other (that or they're keeping the items themselves to wear).

That being written, the reason I do agree with the other reviewers below is that the site DOES bamboozle you. The never worn items (see top of review for reference)--a Banana Republic dress with the tag on it, two Gap dress blouses, and two pairs of never worn Michael Kors pants (tag removed)-- we unaccepted because of "wear".

I wanted to believe differently about this site and its practices, but it seems they aren't what they'd like to think they are, but are what others say they are.

Overall, I made a tidy some for the 12 out of 20 items that were accepted, which is better than the no dollars I was going to get donated. Seller-bewear--ONLY send in what you think you can't get top dollar for elsewhere and that which you wouldn't mind getting less for.

Would not recommend as a constant place to sell.

Date of experience: March 6, 2015
New York
71 reviews
236 helpful votes
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Ezcast (Must Read)
March 6, 2015

I went looking on youtube for something that could take my pictures and games and videos and movies and put all this on my Samsung smart 55" tv. I went to Microsoft and they had a piece of electronics that plugged into the back of your tv, but it did not work because I had no software for this item. So, on youtube I saw video about this Ezcast that did the same thing that I wanted and sure enuff it gave me my movies and pics and videos and the rest and it only cost me $21.00 and change. It works on my laptop and my tablet and my cellphone and all the other devices I have in the house, it all works off of the wifi. It is so easy to setup and run really, you can not beat the price. I did not know the item was coming from China until after the fact but I received the item quickly and all is working just great. I love how I can put the movies from my items right onto the tv. Love it. Try it. Let me know how you enjoy it.

Date of experience: March 5, 2015
New Jersey
1 review
7 helpful votes
Follow Denise J.
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I sent them 19 items to sell. They made me an offer for four of them, which I accepted -- although it was a pretty low offer. Since they weren't interested in 15 of the items, I planned to try eBay or donate them to a charity. However, they claim to have disposed of those items which they did not purchase and which therefore did not belong to them. What gives them the right to do anything with your personal property? I cannot believe they do not tell you this before you send them merchandise and that they don't provide you with an option. I truly feel like I've been ripped off.

Date of experience: March 4, 2015
New York
4 reviews
18 helpful votes
Follow Chris F.
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Y is no longer what EBay used to be.
All the "mambo jambo"... rules only protect EBay... and the sellers that only advertise brand new items... you are way better off dealing with Amazon or other internet based site.
It is no longer fun... the buyers can blackmail you after receiving an item, asking for a "partial refund", and if you not agree... he/she can leave a negative feeback, and you have no say...
An if you call EBay, the answer is... nothing we can do, just try to work it out with the buyer... ridiculous just ridiculous.

Date of experience: March 2, 2015
California
2 reviews
5 helpful votes
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Scam
February 28, 2015

Sent in 13 items and they rejected most saying that the items were stained. We inspected all the items thoroughly before sending. Maybe one was stained. Maybe!. $30.00 credit... Really? Most of our items were Polo! Scammers! Stick with your local resale shops!

Date of experience: February 28, 2015