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EaseMyTrip

2.9

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EaseMyTrip Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily due to issues with booking confirmations, refund delays, and perceived deceptive practices regarding cancellation policies. Many customers report a lack of effective support, with difficulty reaching customer service and receiving vague responses to their concerns. However, some reviews highlight the convenience and user-friendliness of the booking app, suggesting that the platform has potential if operational issues are addressed. Overall, the sentiment indicates a pressing need for improved transparency and responsiveness to restore customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
159
value
157
shipping
124
returns
132
quality
143

We monitor reviews for authenticity

India
2 reviews
1 helpful vote
Follow Shemona R.
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Awesome
November 16, 2019

Awesome services are provided by ease my trip. They do not charge any convinience fee in bookings. Discounts are good and rates are less than other portals.

Date of experience: November 16, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir/Ma'am,
Thank you for your appreciation. We value it.

India
1 review
0 helpful votes
Follow Husain P.
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Easemytrip Doesn't give our hotel cancellation charge as per we talk with the executive before cancellation They say that we will give full cancellation But after the cancellation easemytrip take the full refund from hotel and doesn't give us nothing...

Date of experience: October 25, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir, Apologies for the trouble caused to you, Please share us your details on our what's app escalation number 8929354510 so that we can assist you in a better way.

India
1 review
0 helpful votes
Follow Rounika N.
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Good portal
August 23, 2019

Last month I booked tickets through easemytrip and got myself a good deal. They have lower prices. Good portal for booking flight tickets and helpful social media team.

Date of experience: August 22, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Mam,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
0 helpful votes
Follow Manvi H.
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One of the best app to book flights... User friendly... Amazing offers and discounts... remarkable customer support service

Date of experience: June 30, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Mam,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
0 helpful votes
Follow Tejas s.
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Fabulous app for for booking tickets or for hotel reservation. The prices are way cheaper than any other app and the customer care and social media team is also very cooperative and helpful in evrey way. Nice app and i had a very good experience with the reservations provided by the easemytrip keep up the good work.

Date of experience: June 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir/Ma'am,
Thank you for your appreciation. We value it.

India
1 review
0 helpful votes
Follow Prince s.
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Good portal
June 4, 2019

Best for booking flights and easy to use.
Nice and good supportive team.
Best wishes from my site to easemytrip for there good future.

Date of experience: June 3, 2019
India
1 review
0 helpful votes
Follow Deepshikha S.
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Hassle free booking, no convenience fee just love it. 24*7 customer service and so humble people to deal with.

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Mam,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
0 helpful votes
Follow Mohammed M.
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Great app
May 30, 2019

Booked a flight and got sticked with a title correction with one of thw passenger and got in touch with the social media team and all the process was done with am ease and the correction was made. Thanks to the portal and the team for such an great support

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir,
We loved to hear that you liked our app and services. Happy holidaying!

India
1 review
0 helpful votes
Follow Samta r.
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Nice portal
May 30, 2019

Go make your hotel, flight and now even train bookings with this wonderful travel portal. I like the services provided by them and the way they have designed their website and mobile application. In a nutshell you can say it's a nice travel booking portal

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Samta,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.

India
1 review
0 helpful votes
Follow Anushi M.
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Convenient app
May 30, 2019

As a travel enthusiast and a business person i have to travel alot and it is one of my great hobby to travel and i was looking for a portal which gives me a good discount and lowest fares and easemytrip gives it all at one place. There after sales services are also good. Thanks

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Anushi,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
6 helpful votes
Follow Shubham R.
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Good and helpful
May 30, 2019

Now, you can book tickets for flight and hotel at easemytrip.com this feature is very helpful when places you are going to travel are not connected by air. I used their services to book tickets to Pune. Their online flight ticket booking services allow you to compare flight fares for various travel companies. You can select the operator of your choice and book your tickets instantly.

Its very good, helpful, trusted, travel company

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir,
Thank you for your appreciation. We value it

India
1 review
0 helpful votes
Follow Vikram a.
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Perfect portal
May 30, 2019

I have been using this portal from quite a small time but this portal has been very influencing for me and i would loge to use this agaik and again as it gives me great discounts and no convenience fee. Thanks to the team and for there great support.

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Vikram,
We appreciate your feedback. It is really valuable for us

India
1 review
0 helpful votes
Follow Shikher V.
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Awesome experience
May 30, 2019

I use their mobile application for my travel arrangements they have designed their app very nicely as it is easy to use and it is very user friendly as well I recommend this to everyone they are doing some good work and I plan on using it everytime for my travel bookings

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.

India
1 review
0 helpful votes
Follow Subrata M.
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Great portal
May 31, 2019

This portal was recommended by a friend and just tried booking for the first time and I just got a new user discount and the prices were lowest from all the other portals. I would definitely use this in future and would suggest all to use the same.

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Subrata,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
0 helpful votes
Follow maaz s.
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Visited their site and mobile application and i find their user interface quite good. Easy to use their app and prices are also okay. Till now i haven't faced any issue with them. Can be a trusted site although there are some scope of improvement. Overall its good

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Maaz,
Thank you for your appreciation. We value it

India
1 review
0 helpful votes
Follow Shyam s.
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I am using this portal from a long time and I do get a good discount everytime and with great offers and no convenience fee is an add on plus there support is so good in solving any kind of queries. Keep up the good work and grow to ultimate heights and let the customer avail good offers and services.

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Shyam,
We loved to hear that you liked our app and services. Happy holidaying!

India
1 review
0 helpful votes
Follow Kalpana k.
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Query resolved
May 31, 2019

Had an issue going on with easemytrip since past 15 days and didn't got the resolution then i got in contact with their social media team they were quite responsive and got it resolved within 3 days. Happy with their services. Appreciate the effort.

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Kalpana,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.

India
1 review
0 helpful votes
Follow Pooja c.
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If you are looking to book cheaper flight bookings then go for this site. They have some kind of offers where you can waive off the convenience fee. Not only this but they have some other discounted deals as well which is visible in the offers section

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Pooja,
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy holidaying!

India
1 review
0 helpful votes
Follow Sanjeev g.
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Hi,
Just booked a holiday package from this portal and this all was done with such an ease and with an add on of no convenience fee and great discount

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sanjeev,
Thank you for your appreciation. We value it

India
1 review
0 helpful votes
Follow Sheikh h.
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I would certainly recemmond this portal for the travel bookings as they are customer oriented, provides better prices for flight, hotels and packages booking. Also they have great deals and discounts available on their website. I always make my travel bookings from this site

Date of experience: May 29, 2019
EaseMyTrip E. — EaseMyTrip Rep
over a year old

Dear Sir,
We appreciate your feedback. It is really valuable for us

From the business

In 8 years of its existence, EaseMyTrip.com has created a niche for itself as being one of the most reliable travel companies of India offering cheapest rates & flawless services. With a workforce of more than 50000 travel agents across India, it is co...