Dylan Queen UKReviews 622

DO NOT BUY FROM THESE PEOPLE! I ordered an outfit for my daughters wedding - it arrived on time as I paid extra for quick service BUT the size was completely wrong (far too small) and the quality of the fabric was cheap & nasty! In addition to this I received another customers dresses which I agreed to return on the understanding I had reimbursement of my shipping fees (another hidden extra, be warned!) and a refund for my outfit. 56 emails later... surprise, surprise I'm still waiting! With no phone number & someone different dealing with my email everytime I send one this is going to run & run! PURCHASE AT YOUR PERIL!

HORRIBLE DO NOT ORDER FROM HERE!

THE SERVICE IS HORRIBLE! I ORDERED MY DRESS TWO MONTHS AGO AND ITS STILL NOT HERE. THEY FAIL TO REPLY TO MY EMAILS SO FOR MY REFUND SO I WILL BE CONTACTING MY BANK FOR MY MONEY BACK AND THEY WILL DO IT. SUCH A HUGE WASTE OF TIME SO THERE WILL BE SOMETHING DONE. I AM VERY UPSET YOU GUYS DO NOT ORDER FROM HERE! I EMAILED TO ASK WHERE IS MY DRESS AND WHEN WILL IT BE SHIPPED, THEY REPLIED WE CAN SHIP IT TODAY. WE SHOULDNT HAVE TO EMAIL FOR THEM TO SHIP OUR MERCHANDISE! VERY POOR CUSTOMER SERVICE DO NOT ORDER! I SUGGEST BUYING A PROM DRESS OR FORMAL AT AN ACTUAL STORE WHERE YOU CAN SEE AND TOUCH THE DRESS! THE DRESS FINALLY CAME IN AND THE BEADING WAS HORRIBLE! THE SIZES WERE WRONG AND VERY CHEAP! I WISH I COULD POST A PICTURE BECAUSE IT WAS HORRIBLE. I SENT THE DRESS BACK AND I TOLD THEM THEN THEY TRIED TO ACT LIKE THEY DONT HAVE IT AND THAT I SENT TO THE WRONG ADDRESS WHICH IS NOT TRUE! I ASKED FOR A REFUND FOR THE FIFTH TIME AND STILL NO REPLY. HORRIBLE

I ordered a prom dress for my daughter but was shocked at the poor workmanship. There were snags in the netting, various areas where cloth had not been sewn properly so the stitches had come undone, and areas that had been badly cut. Only a few basic measurements were asked for - not enough to make a properly fitted dress, so the under-arms where too low and the neckline was too big, causing it to fall off the shoulders. When I complained to them they asked for photos, which I supplied. They then offered me 5%, which they raised to 10% (less than £10). In the end I got very fed up of constantly messaging them to sort it out. It appears to not be UK based (as suggested in the. co.uk name). I would NEVER use this company again! Appalling customer service in my opinion.

I ordered 2 prom dresses from this company - having read on the order page that they had an easy return policy. Both dresses arrived on the date but they are both very bad quality and not what I was expecting. I therefore contacted the company and the following was their reply:
"""""""""""""
We sincerely apologize for the problems you've encountered with the product. Sorry to disturb you again. We really try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on. But now, we have to return your money, that means we lose the money and the dress for nothing. Shall we refund you part of the amount but not full refund and you keep the dress? Beg for your understanding
What's more, if you return it, you need to pay high freight and should wait a few days for the refund.So how about we refund you 8 GBP. If you accept, we will send money to you in 24-48 hours.
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Unbelievable and I now realise that I have fallen for the age old scam... So I have spent about £213.00 pounds and they are offering me £8!

DONT USE THESE PEOPLE OR THEIR OTHER SITE IMERLE.COM AS I ASSUME YOU WILL HAVE THE SAME PROBLEMS

Absolutely appalling! This company is not based in the UK or USA - it is a fake website with cheap dresses being sent over from China. Wedding dress and 2 bridesmaid dresses are a complete mess. I have been offered 5% refund as they state that they will lose money otherwise! The fact that I am 10 weeks away from my wedding with no dresses and no money to buy replacements doesn't seem to bother them. Stay away from this website. Obviously some cheap sweat shop in China with blind people classed as tailors!

DISASTROUS and disappointing!. Ordered a custom made dress for my friend on here, based on all the "positive" reviews. The measurements differed greatly from those submitted, as confirmed by a local tailor, and the dress was obviously a take-off and not the same as shown in the photo. Dylanqueen didnt want to take any responsibility at all. After a LOT of emails and bartering to reach some kind of resolution they offered about £12 compensation which I declined. Please note, "dylanqueen.co.uk" are NOT a uk based company, they dont even have a rep over here. They are based in Hong Kong and a week after receiving the dress I received an import tax invoice for a further £24 and because they are in Hong Kong, consumer rights dont mean a thing. Trading Standards cant do anything as they need a UK address. Which of course doesnt exist. All in all, my friend has paid £130 for a cheap fake dress, and bad service. Personally, I have never dealt with such rude and unprofessional people. They can be found on Facebook under the name Huqui Suzhou. All I can say is... BEWARE.