DO NOT BUY FROM THIS COMPANY!
Here are the strings of emails exchanged with the so called 'customer service'. You will see how they try to fob off disgruntled customers like me. Don't let them get away with it. I read that one lady eventually did get her money back by asking her credit card company to investigate. If they don't refund me, i will do the same. A lot of people have been taken advantage off, judging by previous reviews. Let's all ask our credit card company to look into it!
Dear customer,
I have discussed with our manager.He said we can refund you 20%. Please reconsider.If you accept it, we will process the refund ASAP
Sincerely
Anna
2016-01-24 7:37 GMT+08:00
Hello,
Here is my order number xxxxxxxxxxxxxxx
Shipping name xxxxxxxxxxxxxxx
I have been reading a lot of complaints online about your company. Many customers who were dissatisfied with their order and your customer service have left comments on various websites indicating that your company offered them a small compensation instead of a full refund.
I am considering contacting my credit card company to investigate our situation if a full refund is not forthcoming.
Regards
Sent from my iPad
On Jan 23,2016, at 10:19 PM, Customer Service <*******@dylanqueen.co.uk> wrote:
May I know your order number, E-mail and shipping name please?
Kind regards
Kris
2016-01-24 1:10 GMT+08:00
Sent from my iPad
On Jan 22,2016, at 8:05 PM, Customer Service <*******@dylanqueen.co.uk> wrote:
Hi friend, sorry for that I can not check your order, would you pls send us your order no., billing name or email address used for
Placing it asap? We will get back to you soon after confirmation, thanks in advance.
Best regards,
Maggie
2016-01-23 0:49 GMT+08:00
Thank you for this link. My daughter did not see this but the fact remains that she did return the dress unworn and with tags. If you are not prepared to refund us, then please send us the item back.
Regards
De: Customer Service <*******@dylanqueen.co.uk>
À: xxxxxxxxxxxxxx
Envoyé le: Vendredi 22 janvier 2016 13h13
Objet: Re: Contact Form
http://www.dylanqueen.co.uk/return-policy.html
Return Process
1. Submit a return request to *******@dylanqueen.co.uk for Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from DylanQueen.co.uk Customer Service.
Sincerely
Cherry
2016-01-22 16:34 GMT+8.00
To Dylanqueen customer 'service',
I have just spent some time on your web site trying to find your returns policy but, interestingly, could not find any. All reputable companies post such an important piece of information in a prominent position on their website for obvious reasons.
In your previous email, you state the following:
"Submit a return request to *******@dylanqueen.co.uk for Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from DylanQueen.co.uk Customer Service."
Where is this policy on your website?
My daughter returned her dress (unworn and with tags attached) in good faith and we are rightfully asking for a full refund, as we are legally entitled by consumer rights in this country.
Please advise.
De: Customer Service <*******@dylanqueen.co.uk>
À: xxxxxxxxxxx
Envoyé le: Mercredi 20 janvier 2016 20h17
Objet: Re: Contact Form
Hi
Sorry, did you read the Please note that returns will not be accepted without prior approval from DylanQueen.co.uk Customer Service.
Regards
Anna
2016-01-20 20:31 GMT+08:00
Thank you for this but as I explained before, my daughter already returned The dress in October 2015. Can you please acknowledge return and organise a refund.
Regards,
Sent from my iPhone
On 20 Jan 2016, at 02:54, Customer Service <*******@dylanqueen.co.uk> wrote:
http://www.dylanqueen.co.uk/return-policy.html
1. N your previous email, you state that
Sincerely
Cherry
2016-01-20 6:26 GMT+08:00
The dress was returned months ago which is why I expect a full refund.
I hope that this can be organised asap thus avoiding referral to the Ombudsman service.
I also asked twice about your company's complaint procedure and have not received any answer.
Please advise.
Sent from my iPhone
On 19 Jan 2016, at 19:13, Customer Service <*******@dylanqueen.co.uk> wrote:
We hope you can keep the dress, we would like to offer you some compensation.
Regards,
Sharon
2016-01-20 0:46 GMT+08
If the address is valid, then it has reached you. Do you mean INVALID?
Once again, what is your complaint procedure?
Sent from my iPad
On Jan 19,2016, at 5:19 AM, Customer Service <*******@dylanqueen.co.uk> wrote:
Hello, sorry, Please note that returns will not be accepted without prior approval from our Customer Service. It can not reach us since the address on the package is valid. Thanks.
Best regards,
Maggie
2016-01-19 7:06 GMT+08:00
I do not understand why your customer service has not approved a refund. The package was returned ages ago. Would you please let me know how to make an official complaint?
Thank you.
Sent from my iPad
On Jan 18,2016, at 6:56 AM, Customer Service <*******@dylanqueen.co.uk> wrote:
Hello, sorry, Please note that returns will not be accepted without prior approval from our Customer Service. It can not reach us since the address on the package is valid. Thanks.
Best regards,
Maggie
2016-01-18 7:21 GMT+08:00
Yes this is my daughter's email. Please advise.
Sent from my iPad
On Nov 30,2015, at 6:16 AM, Customer Service <*******@dylanqueen.co.uk> wrote:
Email xxxxxxxxxxxxxxxxxx
Is this yours?
2015-11-30 2:22 GMT+08:00 Contact <*******@dylanqueen.co.uk>:
Comment: Dear Sir/Madam,
I bought a dress from your website on 28 Sep 15 which was returned in October as it was unsuitable. My accounts show that no refund has been made.
Please let me know when this refund will be made.
Do not buy from theses BSTRDS
Terrible fit for one purpose the bin
I haven't got my email at all I'm getting worried
Any phone number for this stupid company!?
HAS ANYBODY EVER GOT A REFUND FROM THIS COMPANY?
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
Just Apalling!... Do not use this website!
Thanks for your shopping on Dylanqueen.co.uk.
We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
Very good quality dress, perfect fit.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team