Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dylan Queen UK most frequently mention customer service, prom dress and poor quality. Dylan Queen UK ranks 28th among Wedding Dresses sites.
We monitor reviews for authenticity
I needed a dress that could arrive fast and looked great, and that's exactly what I got! I was unsure if the dress looked good, but it looked much better when I received it! Couldn't have asked for a better experience. The transition was easy and safe. Thank you!
They do not tell you when you buy the dress that you will end up paying tax to H. M. Revenue and cucustoms.
Have write about this company before saying that I was unhappy with the dress I received but know I am even more angry because I have been sent a letter saying I have to pay 20% of how much the goods cost...
Recently I bought a wedding dress from Dylanqueen.co.uk online web site. I am glad to tell, that dress fits me very well and it was well made and finishing was so admirable. Also it has a great quality and price was so reasonable and matched to the dress description. The most important thing was I needed the dress in time and Dylan Queen sent the package to the time and they didn't disappointed me. They have a nice live help service, we can ask our questions and get over with it. Also they are very kind and response quickly we won't get late.
I've been online shopping in many web sites before but this is the First time i bought a dress. I gave them my measurements. After receiving my dress I fitted on that and I was very impressed as they have made it to the exact measurement. I looked very beautiful on that dress. So I recommend this site to everyone who are willing to buy prom or wedding dresses online. They guarantee your satisfaction.
I came to Dylan Queen for my step daughters prom dress as the prices were in my price range and I had a budget. The dress came and couple of weeks later so did a invoice for taxes and duties that I had to pay. I don't think the information is clear enough on the web site. I have ended up paying a lot more. Will not be buying from there again.
DONT ORDER FROM THIS SITE... I wish I had read some of these reviews... if you look at the site response they are all the same. Poor Quality cheap and doesn't fit... I've been ripped off by these guys twice now (they changed their name and I was stupid enough to fall for it again) All you get is a crappy parcel from China with a crappy dress inside that doesn't look anything like what you ordered and worse still just doesn't fit! It's so badly made it's laughable
My girlfriend has been looking out to buy some good quality dresses and when I came across this online store, I was glad, that I could order something which she would like. The dress was delivered on time and the fit was perfect. It was worth the money spent and the transaction happened very smooth.
I believe this is a good place to fashionable, trendy party wear.
My daughter is getting married in June and thought one of Dylan Queen's dresses would be perfect for the 4 bridesmaids. We ordered one (luckily!) to make sure it was OK then we were going to get the other three. The dress was ordered in Gold but when it arrived it was a dirty green colour and poor quality. When I tried to return it they offered me 10% and asked me to keep it. When I explained that it was no good to me as it was disgusting they told me that because it was an international order they had invested labour and shipping costs and refused to take it back, NEVER AGAIN!
When i receive my dress, actually i have some surprise. Yeah, the dress is beyond my image. It is really very fashionable and fits me well. So i am more willing to give 5 stars for Dylanqueen. I must say that customer service is very good, and she reply my email in the shortest time. Yes, i hope to deal with some details with email instead of live chat. Always, so happy shopping experience. Hope you can
Product looks great! I am completely satisfied with the dress I ordered, absolutely love it! Not only was it on sale, but the dress was tailored to my measurements with accuracy. I am used to buying clothes on line following size charts, so I was pleasantly surprised. The delivery time was exact and with no delays. 5 STARS!
I purchased A-line/Princess Scoop Short Sleeves Applique Knee-length Chiffon Bridesmaid Dress for my girlfriend as she was low on funds for her best friend's marriage. I must admit she was all over the moon when the package came. Timely delivery and nicely packed. I recommend Dylanqueen.co.uk to everyone. Complete value for money products and a wide range to keep your girl happy.
My Order ID D**************
I spend a lot of time on looking for my party dress. Then, i find the Dylanqueen with fashion dress at the reasonable price. First, i can't make my paid successfully. Customer service contact me to change the payment method, and i pay with my visa, and i order successfully. Thanks for the customer service. The dress has fast delivery, and i love my dress, and i spent a very happy party night. Thanks Dylanqueen
I recently submitted a review on this sham of a company and the disgusting treatment I have received at their hands. In short, they sent me atrocious goods, which I did not order and took almost £300 from my bank account. Needless to say, I have been livid.
So, after reporting them to Trading Standards, I took legal advice and also contacted my bank. I discoverd that many UK banks are part of what is called a 'chargeback scheme'. If, like many of us on here, we have been the victim of a fraudulent company such as this disgraceful one, our debit/credit card provider will refund the funds to our account and take up the fight with the company's bank on our behalf. This company name 'DYLANQUEEN.CO.UK' was recognised by my bank and the money was refunded to me in 1 day.
DylanQueen continue to insist I take the dresses to a tailor, (bearing in mind, one is the complete wrong colour - black instead of pink, so how a talior rectifies this is beyond me) and they are continuing to refuse to accept returns.
So please check if your bank is part of this Chargeback Scheme and let them take up the battle and get our hard earned cash back in it's rightful place.
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
I've recived a dress from dylan queen the dress was horrible! Poor quality and made awful. The seems where wrong the dress looked so unprofesstionlly made. The color was wrong. Pieces of the dress fell a part. 114£ gone down the drain. I've maild them about my dress the don't answer. Don't buy a dress from here it's not a online store in London. Be carefull!
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
Ordered my wedding dress from Dylan Queen and was a little worried as it was my wedding dress and ordered it 1 month before I am getting married.
Today it finally arrived 15 days earier than expected when I opened the package it was everything I saw from the picture quality is fab and I can't wait to wear it on my big day and for my future hubby to see!
I will be ordering again in the future! :)
I choose a strapless sweetheart dress for my beautiful girlfriend two weeks ago, and i just can't believe that i can get my dress so fast. Yeah, my girlfriend love the dress so much. Ofr course, she also love me. My sweet has sexy body and the dress make her like the sexyu queen. Yes, she really love the dress, and when she wore the dress, i must say that she is the most beautiful girl in the world. Love dylanqueen, love my sweet. Don't cake more care of the bad reviews, and you should make your decision according to your needs and heart. Thanks
I had a flawless experience with this website. I was looking for a nice wedding party dress for my best friend - something simple, elegant and beautiful, but also not prudish or too stuck-up. She's all about balance in things, so dress shopping can be difficult for her. I found a really nice dress on this site and ordered it without really thinking. It was such a good deal I kinda couldn't help it. I got the dress after about a week, pretty fast shipping. Gave it to my friend and she absolutely broke down, she loves it. The fit was perfect, which is the danger with online stores for me. The quality of the dress is very high. The colours are also great, it looks just as it did in the posting. Online dress shopping is one of the biggest risks you can take, so I'm quite happy with my purchase from this store. I'll be coming back.
I was very nervous about ordering off of dylan queen due to some bad reviews on it however I do not regret it! The dress was just over £100 which saved me £300 that I was willing to pay on a dress in a prom dress shop. The dress I received from Dylan Queen is basically the same as the picture and has been made to a good standard! I cannot wait to wear it for prom.
I am looking for a sweet dress for my girl for a long time, so happy i find Dylanqueen. I buy a pink sweet dress for my girl who just like a princess. Of course, my girl love the dress very much, and she spend a very unforgettable birthday party. Thanks for Dylanqueen
The dress was badly made. The design was poor quality and it literally made my daughter cry. Now she may not be able to attend her prom. Save yourself the money, hastle and psychological trauma.
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
Do not buy from this site. The dress was so badly made. Badly cut, badly sewn and the material is very poor quality and cheap. A total waste of money as they won't refund. They are based in Singapore so it is a lost cause.
Answer: Stay away from these scammers the dresses are atrocious
Answer: Please save your money and shop elsewhere. These people are a complete rip off. My mother in law bought a dress for a wedding and the size was completely wrong ( even though she bought it based on the measurements and went up a size to be on the safe side) and they refused to return it. It was obvious that it was made poorly but they refused to return or exchange it. The dress was also very cheap looking, nothing like the website. They're a complete fraud. I reported them and my mother in law filed a complaint with her credit card company to get her money back. Definitely do yourself a favor and stay away from these people.
Answer: Whitney, please take your money and run very fast in the opposite direction. This company is not ethical. They took my money, did not provide a dress than refused to provide a refund. Here's what's really insulting, they offered a discount if I brought another dress. Really, after not refunding my money from the first order. Let all of you under the eye of this posting ask the government to investigate them and shut them down. They are stealing from the public people.
Answer: Don't do it.!
Answer: Yes your right. We have to get this business closed. It is not genuine and robbing people of their hard earned money!
Answer: Do not bother it's a waste of money they are nothing like the pictures plus I ordered a size 12 (UK) for my daughter and ended up with a UK size 6
Answer: I'm afraid you won't. I'm still waiting over a year now for my refund. All you can do is to keep warning people about this company. We can't all be wrong
Answer: Don't do it. It's Hong-Kong. No refund and sizes are way out
Answer: Next time read reviews its not likely that you will find a great website with so many bad reviews all we can do as former shoppers is post and spread the word about this company if you get any money back it wont be as much as you paid for the dress plus you're paying for shipping
Answer: Sorry to hear you had problems like many of us who purchased items from DylanQueen. Unfortunately this company are shit and probably not repair the dress, so my advise is go to your local dry cleaners they maybe able to put a new zip in for you. Also I have had a email from a lady called Nicola Murphy she works for BBC Rip of Britian and would like to hear from any who had problems with DylanQueen. Please send her a email [email protected]
http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money


Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team