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Dylan Queen UK

2.2

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Dylan Queen UK Reviews Summary

Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dylan Queen UK most frequently mention customer service, prom dress and poor quality. Dylan Queen UK ranks 28th among Wedding Dresses sites.

service
193
value
192
shipping
188
returns
172
quality
184

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Wisconsin
1 review
1 helpful vote
Follow Lisa L.
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They make it impossible to return... call your credit card company fast to dispute

Date of experience: May 7, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

India
1 review
6 helpful votes
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Ordered a dress for sons wedding told could get a refund if didn't fit. Now saying can get 50% refund oh and don't forget the bill from custom and excise. A complete joke customer service can't even spell properly!

Date of experience: May 6, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

California
1 review
3 helpful votes
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DO NOT I REPEAT DO NOT BUY FROM THESE THEY ARE SENDING DRESSES OUT THAT ARE AN ABSOLUTE JOKE ALL THE POSITIVE FEEDBACK U SEE IS FALSE! U have been warned!

Date of experience: May 6, 2015
Oregon
1 review
1 helpful vote
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I got the beautiful dress yesterday. It looked very gorgeous and graceful. I chose the custom size and the dress fit me perfectly. As for the color, I chose the color watermelon. There was no color difference. Like the dress sooo much.

Date of experience: May 5, 2015
Washington
2 reviews
14 helpful votes
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This is an update to my previous review regarding the awful quality (faulty goods) and the appalling and comtemptuous attitude of Dylan Queen. Today I got my refund in full from my credit card company. So if you are faced with this kind of problem remember that provided you paid over GBP 100 on a credit card you can get your money back and the card company are the ones who then extract it from Dylan Queen. If enough of us do this I reckon the card companies will stop dealing with Dylan Queen, and then they will suffer!

Date of experience: May 5, 2015
Germany
1 review
1 helpful vote
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HORRIBLE experience! The dress arrived with the seams split and they would only refund $18 of the dress and it cost us $120 to fix it! On top of that, after one wearing, it started falling apart after one wearing! I have emailing asking for a refund of the dress and all I get is a one line "Sorry about that!" Do not buy from this company!

Date of experience: May 5, 2015
Romania
1 review
1 helpful vote
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Horrible dress!
May 5, 2015

Don`t buy from dylan queen, it`s a big scam. The dress that I have recieved doesn`t look at all like in the picture! Looks very cheap! I have lost my money!

Date of experience: May 5, 2015
GB
1 review
3 helpful votes
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Further to my post yesterday regarding my unfinished wedding dress id like to share with you what happened next I received a email from dylanqueen stating "​if you keep this dress, we can offer 10% discount to make as compensation, ok?" I replied "You already know what my order number is, so why don't you post your comment on the site so everyone can see that your offering me to keep the horrible dress and refund me 10% of my money, what exactly am I to do with the dress. Instead of saying I am to write your manager why don't you get your manager to contact me. And what do you mean about its the factory and not the company, isn't your factory a part of your company? I paid my money to you so I expect my money back from you. And the answer to your question is "no" I dont want to keep the dress, what exactly shall I keep it and do with it? "they have also replied to my post saying"Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Please understand the address is for our factory! Not our company! Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:*******@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

11 hours ago
This is how terrible these people are, you already know who I am and you already have my order number, why don't your manager do the decent thing and contact all his unhappy customers and fix the problems and heartache you have caused to so many people. You have sent me a unfinished dress, it is no good to me so why would I want to keep it and get 10% of my money back, does that actually make any sense to you, what exactly am I going to do with the dress. Get your manager to contact me as hes the one taking customers money and sending them rubbish

Date of experience: May 5, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Please understand the address is for our factory! Not our company! Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
1 helpful vote
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I always am picky of buying choose, and i think buying dress is a very important thing and i need to spend much money and much time to choose the dress i really need. I learn the latest trend of the dress, and i hope i can become the party queen every time. I find dylanqueen by searching in Google. I love the dress, and i think two pieces dresses are very popular this season, and i buy a long prom dress, and the the dress has beading embellishment, and the price is £90.99, so low. I am so happy. I get my dress with two weeks, and the delivery is so on time, and i love it. I have a try on this dress, and i am nervous. It turned out that the dress fits me very well. Thanks so much for Dylanqueen. I love my dress, and 100% customer satisfaction. Will come back soon.

Date of experience: May 4, 2015
India
1 review
1 helpful vote
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Great Experience
May 4, 2015

After a lot of searching, I landed in Dylanqueen searching for a good Prom Dress... I was nervous but it was all gone once I say the delivered dress. I was impressed by their quick delivery and quality dress - it was what I saw on the website! Would buy again!

Date of experience: May 4, 2015
Nigeria
1 review
0 helpful votes
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I love to look good and am very choosy especially in dress gowns and evening wears for cocktails and light parties. I thought I new the best choices to go to when buying until my cousin Hannah, recommended the site Dylanqueen.co.uk to see if I can find some interesting wears.
I must confess, it was a "wow" experience. All the wears were beautiful that it took me a long time to make choices.
Not forgetting also the quick delivery soon as i placed my order... it was just marvelous. I am definitely going to enjoy buying more soon.

Date of experience: May 4, 2015
GB
1 review
2 helpful votes
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Following my last review regarding Dylan Queen they messaged and asked for the Oder number to deal with it and SURPRISE SURPRISE still heard nothing! And it seems this is a standard message they have posted in all bad reviews.
Don't expect anything folks it's all to look good!

Date of experience: May 3, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
10 helpful votes
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I was a little sceptical of ordering but the price was so good that I "took a risk". The dress arrived in very good time (amazingly 2 weeks from ordering) and the design matched what we expected. We will have to reduce the waist size a little for my daughter but I expected some small alterations. Overall very happy

Date of experience: May 2, 2015
Florida
1 review
1 helpful vote
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Scamers alert!
May 1, 2015

Dylan Queenis horrible, you think they would have some decency to fix and tailor the dress as on the picture but instead send me a torn up dress barely holding on to life. Do not even look at the website it is horrible nice on picture horrible in person.

Date of experience: May 1, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
3 helpful votes
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Why are there so many complaints and bad reviews about your dresses, also you refuse to do refunds? Just wow, sarcasm..

Date of experience: April 30, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
1 helpful vote
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My daughter will attend the wedding as the flower girl, and she is so happy. She is five years old, and she is so lovely. I and my friend choose a lot of websites to find the most beautiful flower girl dresses for my daughter. Of course, my daughter is so wise and she also click the product detail carefully, so lovely. Finally, i choose a white princess long jewel dress. All of us satisfy about this dress, includes my daughter. The dress delivery on time, and when i see the dress which my girl wear, i am cry. She is so so beautiful, just like the fairy. I love my daughter. The dress is so beautiful. Thanks.

Date of experience: April 29, 2015
GB
1 review
2 helpful votes
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Very poor quality... wrong size... and customer services don't answer your emails.

Date of experience: April 29, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

France
1 review
0 helpful votes
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My sweet daughter will hold wedding ceremony next month. I am so pride of my girl. I need to buy a mother of the bride dress for the wedding. I am nervous of the wedding, and i spent a lot of time on the dress. I hope i can buy a suitable dress and i can become the pride of my daughter. My daughter is so sweet and beautiful, and she gave some good idea for my dress, and we together browse the online shop, and learn the latest design of the mother dress. Finally, we decided to buy dress in this company. I find several dresses which i want to buy. Then, according to my figure and my style, i chose princess long chiffon mother dress. I got my dress two days ago, and the dress fits me very well. I love the design, and my family also think i choose a perfect dress. Thanks so much.

Date of experience: April 28, 2015
Oregon
1 review
12 helpful votes
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I ordered a white lace dress on wedding and I have to say it was worth the money I spent and the time waited for it. My friends are really trying to figure out where I got this and it's fun to watch them guess. I love their selection of proms too and it matches my personality just right and for a great price! I'm definitely going to be ordering more from this site, especially dresses and a few pieces of jewelry they have on the site. Best wishes for the company.

Date of experience: April 28, 2015
Pakistan
1 review
0 helpful votes
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Honestly, I was always afraid of shopping online especially about the quality of fabric. Moreover, I'm busy women; don't have sufficient time to go for market to spent several hours to find best party wear. I was searching for best online company. I just came up with DylanQueen. Thanks to God who always help me in all way. It's my first attempt to purchase fabric online. DylanQueen has delicate and beautiful dresses. I ordered a pink long dress for my relative's wedding ceremony. As company promised me, they delivered on next day. I was so surprised of their fast shipping and high quality stuff. I'm so thrilled to say my pink long dress is beautiful. It's exactly the same as look on my laptop screen. I'll always praise this company. I am recommending all online customers to buy every dress from DylanQueen.

Date of experience: April 28, 2015

From the business

http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money