Dylan Queen UKReviews 622

I ORDERED A DRESS AND JACKET FOR A WEDDING AND PAID £99 PLUS £25 POSTAGE. WHEN THE OUTFIT ARRIVED IN A DAMAGED BAG THE JACKET WAS NOTHING LIKE THE PICTURE AND LOOKED AS IF IT WAS MADE BY SOMEONE LEARNING TO SEW. SEAMS NOT SEWN TOGETHER AND THE LINING TOO BIG FOR THE JACKET. I HAD SENT CUSTOM MEASUREMENTS BUT THIS WAS OBVIOUSLY MADE FAR TOO SMALL. AFTER SEVERAL COMPLAINTS VIA EMAIL AND THREATS OF TRADING STANDARDS ETC. I WAS FINALLY GIVEN A £9.31 REFUND. I OBVIOUSLY AM NOT ABLE TO WEAR THIS OUTFIT AND HAVE HAD TO BUY A DIFFERENT ONE. ON TOP OF ALL THAT HASSLE WITH THIS COMPANY I HAVE NOW BEEN LANDED WITH A £24.51 IMPORT TAX CHARGE FROM TNT. I WOULD ADVISE ANYONE LOOKING TO BUY FROM THIS COMPANY PLEASE DON'T.

Dylanqueen is the most disgusting website, they made a dress completely different from the dress we fell in love to.the dress came different colour, different size, and very bad quality, dress was put in a small dirty bag all crunchy, they don't do refunds just keeps sending emails not even apology, even for shipping 25£ and then 3.50£ for delivery, please girls don buy from this disgusting web as you never will see your money and will be left heartbroken, my daughters prom ruined because of them.

My daughter saw a dress for her prom and fell in love with one off this website. I must admit that we were wondering why the dresses were so cheap and now we know why. When it came it didn't really resemble the one that we ordered. I was so upset, it looked like a mix of something victorian and a throw back from the 80's, It was far too long and the material very cheap. Luckily for us we found a fantastic dress maker who has made some drastic changes to the dress and one that my daughter will actually wear. All I can say is be very wary if you are going to order from this company as it might not be what you are expecting. Another issue was that I thought the website was an American site but the actual place it came from was China, after a few weeks of receiving the dress I received a bill for £25 which was taxes that I had to pay ontop of the price for the dress and the shipping fee.

Sandra: Hi, thank you for visiting. Save extra $5 TODAY by applying this coupon code "SANDRA5". You can apply this code in the checkout page. Have a nice day!
Me: DO NOT BUY ANTHING FROM THESE SCAM ARTISTS. I ORDERED A DRESS WITH SPECIFIC MEASUREMENTS FOR ME. AT FIRST I WAS IMPRESSED THAT I RECEIVED THE DRESS IN 8 DAYS. THEN I DISCOVERED AFTER TRYING ON THE DRESS THAT NOT ONLY WAS IT NOT THE DRESS I ORDERED BUT THE STITCHING WAS SHODDY, THE SEQUINS FALLING, OFF, AND IN NO WAY WAS IT TO MY MEASUREMENTS. THEY HAVE NO PHONE NUMBER TO CONTACT THEM. EVERYTIME YOU TRY TO CHAT WITH SOMEONE IT IS SOMEONE NAMED SANDRA WHO DOES NOT RESPOND TO ANY OF YOUR QUESTIONS. THEY ARE A SCAM. DON'T BUY! DON'T BUY!
I AM POSTING THIS TO EVERY SITE I CAN GET MY HANDS ON! EXTREMELY UNHAPPY
I AM TRYING TO CONTACT A PERSON TO DISCUSS A DRESS I PURCHASED?
HELLO? ANYBODY THERE?

Sorry for the delay. We're working on getting to you as quickly as possible. If you need to run, please feel free to leave us a message
Me: I HAVE BEEN HANGING ON FOR OVER AN HOUR. IS ANYONE GOING TO ADDRESS MY CONCERNS
HELLO?

Please do not waste your money. The dress was supposed to made to measure for me, and arrived in good time. Nice material - but was not at all good. Floppy at the back and front and did not fit at all well - the sleeves were too tight despite giving them an exact measurement of my arms too and it was far too long. I have read other reviews since buying and wish I had read them before. When I contacted them they offered me £8.00 refund out of £99! I so upset. What a waste of money as I cannot wear it. Luckily Visa are on the case. Thank goodness I paid through them.

Horrendous! Ordered a dress for my daughter's prom. It turned out nothing like the picture in quality or design! Very poor quality fabric. Sequence falling off, the hemming all coming out.it was falling apart when took out of appalling packaging. I didn't let my daughter try it on, and within five minutes we trying to contact to return she asked for proof in photo's, which we sent and were told we would not get a refund as it is an international company in China! I paid £135 and was asked furter £5 from dhl to deliver! The dress will be going in the bin! And i will be contacting watchdog and making a serious complaint to get this rip of website shut down immediately. Please stay away..

Ordered 2 dresses from this website for prom. Firstly, there is no contact number, just an email address which takes 24 hours to reply. Secondly, the dresses. The dresses look nothing like the photos, they're both faulty, one with sequins falling off everywhere, and the belt on of the them is hanging down. The colours are nothing like in the photos, one of them is way too big and the other is way to flat, both however unflattering. Absolutely appalling website - DO NOT BUY FROM HERE

I tried to return a dreadfully made, poor quality dress and it is IMPOSSIBLE. They now expect me to pay £78 to return the dress on top of the £25 importation tax (which they fail to notify you of when ordering) and when they receive the dress back in China they will only issue half a refund! So the dress will have cost me over £170 and I wont even have a dress! They also offered 10% of the cost of the dress and told me to take it to the tailors. I'm afraid a tailor cannot fix POOR QUALITY!
If you are thinking about this company THINK AGAIN! They are nothing short of cowboys and you will never get a return if you are unhappy.
BHS online have dresses for the same price and the quality is absolutely outstanding. I wouldn't touch Dylan Queen again and have no option but to report to Trading Standards, as they maintain they are a UK based company when in fact they are based in China and are all Chinese. They is nothing UK about this company!

My wife and I purchased a wedding dress from this website. The site was very easy to navigate and the prices were very fair for the quality of the dress. The dress was very well packaged for shipping and the picture of the dress on the site exactly matched what we got.

Pls note this company is a fake one. I order a dress which came totally different colour and style, really bad material, and the worst customer service. I did try contacting them about my dress but they were not replying my emails. I did ask for a refund because the dress didn't look like the one i wondered.in the end they said to send the dress back and they will refund me half of the price and sell it again for full price. I paid delivery £26 and now a recived an invoice that i have to pay another 25 for custom wich i dind know about. I paid £175 for nothing. They are scumbags wich i selling horrible dress and worse quality

Ordered junior bridesmaid dresses, they arrived wrong colour, stiching all unravelling terribly done. Rushed sewing hems cut badly foam havent been sewn properly all popping out litterally a joke contacted customer service, they asked for photos and then wrote back dresses are fine just cut the threads if my girls wore these dresses down the aisle, by the time they got to the end they would have unravelled stitching and fallen off them. PATHETIC COMPANY STEER CLEAR.

DO NOT buy from this website! We ordered a dress and now two months later we are still having debates over refunding the money for this so called "high quality" dress! A bin bag would be better. I have contacted watchdog, trading standards UK and the ECC with regards to this company! The dress is awful material, the wrong colour, beads are falling off, seams are coming apart and it's not even been worn! The replies to the emails are all the same but never from one person we've had Sandra, Kris, Roger! This list goes on. Not funny horrible dresses at rip off prices. We are out of pocket by £108 and they are offering me £15 refund and get the dress repaired. Are they having a laugh! DO NOT buy from them you would be better off burning £20 notes

I visited Dylan queen dress website and I fell in love with a dress, I give them all my right measurements and details I also paid £116 - $184 and paid £25 on top for it to so it can arrive quicker. But all that was a lie. However, once the dress arrived I was shocked at how horrible it looked, first of all the colour was completely different than the picture on the website, secondly the material was shiny and silky again completely different thirdly the design was $#*!ed up and finally the size wasn't right the waist was really thin it didn't fit at all the size was really small and the back side was too open. I wasted so much money on buying this $#*! dress, I'm even going to miss my prom because of this, so they all scam people and lie to them. Therefore, I don't see why not evolved police in this situation because I know I'm not the only person who got the same results. I sent them emails 10 times now and they reply 24hours meaning I need to wait a day for them to see what they wrote. Do you think this is right? I tried to send them pictures of the dress and all they said was we don't see anything wrong with the pictures. Seriously I mentioned that the dress was to small it didn't fit me, so how am I meant to send a picture of myself naked because the picture doesn't even fit me half the way. Truly this is a mess! The return policy it self it says if the dress does not fit you may return, but they don't even care. What am I meant to do?

I ordered a dress for my mother in law to be and the dress has arrived size is not correct and colour is totally different colour to what I ordered. I have emailed numerous times and only response I get is dress is nice keep it and we will compensate 12%.

I think it's disgusting customer service. I will be taking this matter up with them being fraudulent with watchdog programme in the uk and trading standards. This company needs to be shutdown!

Very disappointed with this company, I ordered 2 dress which including shipping and taxes came to €400. The dresses came within 2/3 weeks but are unwearable, the first one is not per measurents ordered and the second one is the same but flawed in 5-6 different areas of the dress, one is for a bridesmaid and the other is mother of the bride. They will only offer me 8% refund and I feel I have been scammed. A €30 refund is not going to get me 2 dresses within 4 week for the wedding. I would tell everyone to stay away from this website. They take 24 hours to reply to your email and they keep asking the same questions. I have emailed them photos of the flaws twice. I cannot express how upset I am with this company they are just taking your money for nothing. €400 is a lot of money to be wasting just before the wedding.

OUT 184$ THE DRESS IS A COPY OF ONLINE DRESSES AND MADE POORLY WRONG WRONG SIZE AND MATERIAL AND COLOR... THEY DO NOT WANT TO REFUND ONLY 60$ SINCE THEY BEGAN 1. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.
2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like". (Afraid in this case, you cannot return the dress if the only reason is that you do not like them. As the dress either regular size or customer size is made to order from scratch, if you return them, we can hardly find another customer to sell this dress.) THIS IS PART OF THERE POLICY... BS! AT 5%... THEY BEGAN SO IF I SEND THE DRESS BACK AT MY EXPENSE YEAH RIGHT SO THAT THEY CAN THEN SAY THEY NEVER RECEIVED IT! SINCE 8 DAYS AGO TALKING TO 6 PEOPLE VIA EMAIL THEY HAVE NO CONTACT#... THEY HAVE NO INTENSIONS TO RETURN MONEY BUT I WILL NOT GIVE UP! GO LUCK TO ALL THEY HAVE OTHER STORES WITH DIFFERENT NAMES BEWARE FRAUDS!