DunelmReviews 243

Ordered 2 beds and mattresses from BedStoreWorld and MattressWorld respectively. Paid £20 for the items to be delivered 2 days later and the order was confirmed. Took the day off an waited in all day and no item arrived and no contact made to say it would not arrive.

Contacted them to be told it would be another week and a discount could not even be discussed until the order was complete. I said that is too late and cancelled the order.

Avoid these cowboys.

We have just wasted a complete day waiting in for a delivery of 3 items of furniture from Worldstores and they havent turned up. Phoned customer services... totally unhelpful... said WE need to sort it out with the their courier... another bad company... XDP... no one answers the phone... just get recorded messages saying to leave postcode and "they will get back to us"... and surprise surprise they havent got back to us. We now have no idea when we will get our furniture... that we paid in full for on ordering and was assured it would be delivered today... They advertise next day delivery but after paying they informed us it would be 4 days! Steer well clear of this company. WE; LL NEVER BUY FROM THEM AGAIN

Do not use this company placed order was told couple days for delivery then got a phone call saying would take eight weeks to get items i said ok they took the payment straight away then i waited and waited eight weeks come around had to contact them waited and waited for reply when they did email me they said it would be another eight weeks i asked a refund this company is useless staff are no good and they do not bother you to let you know whats going on will never use them again they are crap a waste of time

I ordered a mattress with Mattress World (subsidiary company for World Stores) with free delivery. It did not arrive on the given date and I could not get through on the phone line to the courier or Mattress World therefore I e-mailed both courier and supplier and they informed me that it was still in the warehouse in England because I lived in an "extended area" (bearing in mind I live in Central Scotland not an island in the middle of the ocean!). I was informed a new delivery date would be re-arranged and I would be contacted soon. Days later I still hadn't heard from them so I again contacted them via e-mail and was informed that the mattress has been lost in transit by the courier now and I could be refunded or re-order. I chose to be refunded as by this time I had had enough. Days later I was informed a refund would be credited to my account within 3 to 5 working days - 6 working days later no refund had been made so I again e-mailed them complaining and a day later I was notified by a "confirmation of refund" e-mail but again it would take 3 to 5 working days to show in my account. I raised a dispute with my credit card company against World Stores and only today I received my refund. I ordered this mattress on 6 November 2014 and it took me until today (26 November 2014) to draw a line under this. Don't touch this company - they are a joke!

Avoid, avoid!

When my mattress failed and caused me severe back pain I ordered a new back care mattress from Mattress World (a WorldStores subsidiary). The primary reason for ordering from them was that it would be delivered next day.

IT WASN'T. When challenged they said they would deliver a further 4 days later. No amount of speaking, asking etc. could change their mind. It had to be delivered by a 2-person crew and they didn't work on weekends!

A competitor delivered next day (Saturday) before 10h00 - by a single person crew who was most helpful and friendly!

I have cancelled my order, raised a dispute with my credit card company against WorldStores am busy pursuing WorldStores for compensation as is my right under consumer and distance selling legislation.

Ordered a garden playhouse in what we thought would be good time for our daughter's birthday as the website implied 48 hours delivery. Almost three weeks later (after the birthday!) we are still waiting. Worldstores have been very sloppy about this. Bland replies to chasing e-mails do not offer any concrete progress, they choose instead to blame ‘the supplier', ignoring the fundamental point that they have taken our money and we have a contract with them. When I have rung up, the promised call back from a manger has not been made.
This company is awful. They have no respect for their customers or for Trading Standards laws. I will never use them again and I would advise anyone to steer clear.

Useless, incompetent and do not trust them or believe what they tell you. I ordered a filing cabinet. The wrong one arrived. The replacement was damaged, so I gave up and asked for a refund. Three to five working days, they said, several times and so far it is three to five working weeks and so far no refund. I have waited in all day today for them to collect the damaged item, as promised, so far no one has arrived to collect it. It did not cost a lot, less than a hundred pounds, but I am tempted to take legal action.

I was really pleased to find a good value for money offer of the cayman mocha garden furniture set with parasol. I ordered mid March for the summer so was not put off by the 8-12 week lead time. About part way through the delivery period I received a call to say that they would not have the stackable chairs and was I ok with the folding chairs. Assuming I was getting close to a delivery I accepted this change. After 12 weeks and no info on the order tracking facility I chased via the online contact facility. I received a mail back stating that they have no delivery details and did I want my money back. I called to express my frustration and disappointment but was given the only option of getting a refund. It is now June, the prices and availability now for such an item are not in my favour. The company have had my money since March, 3 months and when I asked for some form of compensation was refused. I would never use this company again nor recommend them to anyone. Appalling customer service.

Whilst the product was fine the service was poor. It takes ages to get through on the phone. When you do the staff appear efficient and polite BUT I was twice told that I would hear firstly from the courier (The item was 4 weeks overdue) and second from the production manager of a garden box (The instructions provided were poor, no diagram and no list of what parts I should have). In both cases neither the courier OR the production manager bothered to contact me.

I ordered these lights and they were advertised at a great price. Placed the order and they took my payment. In the mean time had electrical work done and ordered aditional fittting. Then worldstores contact me beware they use the same guy called prewah who says "really sorry price was wrong therefore cancelling your order". Called customer services useless just pointed out terms and conditions. No compensation, no lights. Avoid you would be better of ordering off ebay or amazon trust me.

I ordered a bed and it came as stated 2 days later. There was a box missing but the courier stated that their were 2 labels on 1 box and it was all there. When it came to putting the bed together it was found there was indeed a box missing containing the headboard and additional fixings.
I tried to contact Worldstores through their website route but had no joy. Then I discovered this website and another called Trustpilot. I rang a number suggested by another disgruntled customer as being cheaper: *******1259, I placed the phone on loudspeaker and left it on hold until someone answered (40mins) at first the assistant was uppity but I sympathised with him and said it must be terrible working for such a dreadful firm and dealing with all the complaints. The assistant was then very helpful and arranged for the first bed to be collected and a replacement delivered. He clearly carried out his obligations and within 48hrs the bed was collected and replacement delivered.
The replacement bed is of poor quality (you do get what you pay for in most circumstances but this one isn't worth a carrot). All the slats are bent and of very poor quality, The end caps that fit to the slats are squashed and fray the wood on the slats if you try to push them on, after being extremely careful and getting the end caps onto the slats they then don't fit to the frame securely because they are so misshapen. The metal base bar that holds the sides together has screws too long but even if they were shorter the inferior chipboard you are fixing them too is so thin the screws poke through the vinyl base and are a hazard.
Once put together because of all the issues the bed is unstable and not fit for purpose not forgetting the arterial bleed that could ensue should you brush up against the offending protruding screws.
I will update my review but at this stage I am unimpressed. Looking at prior reviews I am doubtful I will get a refund easily. If Worldstores do act promptly then I will accept that sometimes these things happen and that they are doing their best to help but with the access to customer service being so poor It makes me wonder?

We purchased 2 beds on the 15th Jan, we placed an order over the phone. The order was placed with no problems and the good arrived as expected on the delivery date... however since arriving one of the foot boards have a missing "thread". I tried to contact customer after sales but unable to get through, so I used their website to report the issue. Eventually I received a reply by email, apologising and stating replacements threads would be sent for us to fix in ourselves ( for the screws)

The "threads" arrived but did not fit, so I replied to the email with this update. A few days later they replied could we measure the diameter of the hole.

I replied this was not our responsibility and could we have a replacement foot board or refund.

I have not heard anything. I have also used their website to report the damage a further 3 times and have tried to contact Customer service, just hanging on...

Thank you to everyone who has written on this website

Avoid at all costs. I wish I'd read the reviews before I placed an order with them. I did receive the goods, but they weren't as described. I have spent a whole week trying to call these people and when I finally get through, I get the usual rubbish that someone will call back, blah blah. Anyway, finally thought I'd made progress and they said they'd get their courier company to collect the goods and this so called courier company is just as bad - don't turn up and don't answer their phones.

Visco Memory Magic 2000 Mattress Double

When isn't named day delivery named day - when it's from worldstores!

Ordered a mattress for named day delivery today. Tracker says it is at the Hull collection depot. Managed to find a contact number for trhe courier and called them. They say the mattress will not be delivered until after the new year.

Have been on hold with the very difficult to find worldstores number for nearly 45 minutes now!

Why bother letting me choose a named delivery day when you have no intention of keeping to it.

Finally got through to a very uncaring person and have cancelled the order and requested a refund.

Am not impressed with their service and will not use them again. Will also spread the word that your delivery times do not match your promises.

I wish there was someway they could compensate me for my wasted day...