DSWReviews 439

Seriously love this website. Maybe too much, if that's possible. They keep their inventory in check and their customer service is fantastic. In fact, I've ordered not one but TWO pairs of shoes from them when the listing said "ONLY 1 LEFT!" Anything I order always comes well before the estimated delivery date and the quality is always just as it's described. They are one website that I certainly never even hesitate (this is a problem, I know) to purchase from.

Worst customer service I've run into.
Placed an order for a e-gift card.
There was some issue. I tried calling.
Twice I was on hold for more than 10 minutes then cut-off.
Third time I was on hold for 30 minutes, when I finally got
Through to a customer service rep, I was told that I had to
Call back the next day to talk to there "research department".
I cancelled the order.
Found the same boots on amazon for the same price with free
Shipping..

Worst ordering experience. I placed a shoe order on 10/5/11. No update to the order till 10/11/11. Called customer service on 10/11/11 and was told, the item "may" have shipped, but, status not updated in their accounts and advised to wait till 10/24/11 for shipment to arrive. Checked status on 10/20/11 and see that the order has been cancelled on 10/13/11 without any email notification for reason of cancellation. I was not charged for the order though.
The item I had ordered showed available to order again on 10/20/11. Placed a new order and as of now (10/25/11) looks I will be going through the same again:-)
Called customer service on 10/25/11 who had no clue what was going on with the orders. Waiting for some answers...

Stay away from DSW until they fix their issues. They only partly honor their coupons and rewards certificates, and then they'll charge your cc whatever they like. If you have to make a return, forget about getting some of your money back. They refuse to give you a full refund even though you paid full price for a pair of shoes because you used a coupon or rewards certificate. They do a BS thing of dividing the certificate among each shoe instead of the entire order. If you return any part of your order, expect to lose that money unless you buy something else. They lure you in with their rewards certificate for accumulating 1500 points, and then screw you over if you end up not liking/fitting a pair of shoes that you ordered online and have to return it.

Never try buying from the website during a busy shopping time, such as black friday or cyber monday or after xmas sales. Horrible experience. Site has many errors and issues ones there is any significant volume. I spent hours trying to make one purchase. After many, many errors at various steps in the process it told me sold out. What a waste of time. Your time is not worth any savings you might get from a discounter like this. Wish I only knew better in advance.

DSW is my favorite place to get my shoes from. They have many different varieties which you can't really find else where at times. Just last month my mom and I went in to get her the new Skechers Shape-ups. The second my mom saw the ones in light pink she fell in love with it and made up her mind that those are the ones she wanted. I asked the sales person if they had them in wide. Guess what they say? I'm sorry Skechers don't make those for people that have WIDE FEET. I was so shocked when I heard that. It almost sounded as if my mom was deformed or something. So then we went to the mall and she spotted the same shoes at a different store (NOT DSW) and the sales person was like I'm sorry I don't have those in WIDE but I can get them for you by tomorrow. Have them ship it to me by tomorrow and you guys can pick it up if you like. My mom was so excited. But the point is that DSW don't really treat their customers right. They don't really care to help you.

I was desperately looking for bridal shoes. After failing to find anything a friend told me DSW had a decent selection online. I used to love shopping at DSW prior to my move so was thrilled to look. I found the perfect pair & ordered them; I was so happy that I'd be able to get them days before my final fitting. The shoes came & it was the wrong shoe. I was told by customer service that this happens & sometimes you don't know what you'll get when you order. Uhm, really?!?! Not only were the shoes a different item # & UPC # but also cheaper (yet I was billed for the more expensive shoe). After the "managers got out of a meeting" they called & promised me my shoes would be there on a Tuesday. Tuesday came & no shipping notice. I called & they "can't find my shoes" & are "sorry that they promised me" that I'd get them. What kind of banged up shop is this place?! That's a pitiful excuse for customer service.