DSWReviews 439

Although their site says e-giftcards are delivered within 12 hours, it took 4 1/2 days for mine to be sent. My complaint received a "sincere apology" and the explanation that "Our system will hold gift card orders of $50 or more. Those orders will need additional verification to make sure everything is accurate on the order." That warning should be clearly provided to the customer prior to purchase. And 4 1/2 days seems way too long.

RACIST DSW PASADENA staff TESSA and Mgr. NATE! HARASSMENT!
Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA! Cashier caucasian with red hair, TESSA ignores minority customers. Then, is very RUDE when cashiering for customers. FALSELY ACCUSED innocent customer and ensures minority customers have a BAD TIME in the store! Store Manager NATE is equally a bad, INdecent human who allows RACIST behavior since he is also guilty of HARASSMENT! Very mean and Unprofessional conduct!

I know you get what you paid for, but these shoes are kinda lame. Would you please tell me how to return it to you?

I ordered a pair of shoes for my wedding but they were the wrong size. No big deal, so I exchanged them (that is, returned them and purchased the right size). I got the new shoes, they were exactly what I wanted and the correct size. However, the return I sent back was processed but my money was never refunded. I called them 2 separate times, even getting my credit card company involved, to no avail. 26 days later, I still don't have the refund and had to go through the claims/disputes division of my cc company. Hopefully they'll stick it to them. NEVER AGAIN DSW!

This is the second go around buying 90 plus dollar dress shoes and again DSW fails miserably. I order a pair of Steve Madden dress shoes that cost me 95.35, these are not suppose to be a cheap pair of 40-50 dollar shoes and when I received the shoes they were scuffed up on the tops and there were two good size chunks taken out of the side of the rubber soles, unbelievable! I will absolutely not shop at DSW again and would recommend the same, if I can upload pictures to this post they will be there, I am extremely disappointed. DSW based on my experience should be a second hand or used shopping shoe store.

I ordered a pair of Aerosole Black Material pumps. A week later I received the
Right style but they were Black Leather instead. When I called they said the
Black Material was still available and would be sent out. My account was charged
The next day. I now have an e-mail from DSW that the shoes are no longer
Available and the order is cancelled. I am very upset with this company. This is
Not the way to do business and treat a customer.

I ordered an eGift card for a birthday gift. On the website it says it will be delivered within 12 hours. 24 hours later I got a call verifying that I placed the order. Not only have they not sent it out but they said that if this gentleman hadn't gone into work (which he only does sometimes on the weekends)to verify the order this wouldn't have gotten sent out until MONDAY! As it was I had to go through TWO supervisors to get this Egift card sent out IMMEDIATELY. They kept assuring me it would be sent out within 12 hours of verification. THis is NOT what it says on the website. They do NOT get them out within 12 hours on the weekends. Keep this in mind when ordering. In fact, I suggest ordering from another site that actually DOES get them out in a timely fashion.

As in the prior review I ordered a pair of shoes. They arrived and were way too small. I returned the shoes and asked them to replace with the next size up. Waited three weeks and no shoes and no contact. Ordered the shoes on a Monday and because I needed the shoes by Saturday I paid $18.95 for two-day shipping. They didn't arrive by Thursday so I went on Chat. After speaking with Rashanda for over an hour, she promised that the shoes would be delivered Friday. Friday comes. No shoes. Back on Chat after waiting 17 minutes on the phone to talk to a real person. This person, Parris, guarantees me Saturday delivery before 3:00 and gives me a new reference number. Saturday, 2:30 -- no shoes and my daughter's Prom is in two hours. I called them again. He tells me. Sorry Mam, but these shoes are scheduled for delivery Monday. DO NOT BUY SHOES ONLINE WITH THIS COMPANY!

I ordered a pair of shoes and paid $15. For expedited delivery. When the shoes didn't arrive in 2 days, I spent a great deal of time trying to get through to a real person. I don't like their phone heaven. They said they couldn't track the package and referred me to Fed Ex. I called Fed Ex and they were unable to track my package. When my package arrived, the Fed Ex folks left a tag instead of the shoes saying they needed a signature to deliver. DSW denied that they require a signature to deliver, however, the only choice they gave me was to go and pick up the shoes at rush hour in downtown Miami. I am not sure who is responsible for this but they were less than helpful.