DSWReviews 439

I placed an order on December 14th, but never received a confirmation email about my purchase. Decided to give them a few days; maybe they were busy. Finally emailed customer service on December 19th; never got a response. Emailed another email I could find for them; no response. Got someone on chat tonight and it is honestly no help. They cannot give me a tracking number for my order because I had it shipped to the store. All they can tell me is that it will be there "soon" and the store will contact me in 48-72 hours. Fun fact DSW, it's Christmas and in 72 hours it will be too late. I can honestly say that I will not be ordering anything else from DSW online.

Lastly, I would have given them zero stars, but this site made me pick one.

I ordered a pair of B. O. C. Shoes online for an excellent price. They were delivered on 12/14/15, but left on a back patio so I didn't find them for two days. The shoes are clearly worn, scratched up and stretched out. I have been trying to get thru to a CSR but after a half dozen attempts lasting over a half hour each, I've given up. I will have to fight crowds to return these crappy shoes to a store, and probably have to argue with what will surely be some underpaid sales clerk. I will never buy anything from this place again, either in the store or online. Worse customer service I have ever seen.

I got my order I placed online and realized the size was small. I picked a fon to call customer service just to ask if I can exchange in their store. I stayed on the fon first for 15 minutes, second for 35 minutes. After 35 minutes, I could not even hear the waiting song. I hanged up and called again. Stayed on for like 17 minutes, someone comes on the fon and I just complained about how long I have been on the line. This representative never said a word and stayed on the line till I said hello again and then she tells me '' I'm still here''. DSW needs to step up their customer service. You don't treat customers like you don't need them.

I HAD THE GREAT MISFORTUNE OF ORDERING FROM DSW. NEVER GOT MY ORDER. CALLED CUSTOMER SERVICE 5 TIMES. THE FIRST 4 AFTER ABOUT 15-25 MINUTES I WAS DISCONNECTED. THE FIFTH TIME I WAITED OVER AN HOUR FOR SOMEONE TO PICK UP AFTER DEALING WITH THE COMPUTER. THE ANSWER I GOT FROM THE CUSTOMER SERVICE REP: KEEP ON WAITING. ITS BEEN TWO WEEKS. BUT KEEP WAITING. HOW LONG DO I HAVE TO WAIT? ANSWER: JUST TRY BACK IN A COUPLE DAYS TO SEE IF DSW WILL START AN INVESTIGATION. NOW I HAVE TO CONTACT GOD KNOWS WHO TO REPORT THEM FOR TAKING MY MONEY AND NEVER SENDING ME THE PRODUCT. WORST COMPANY I HAVE EVER DEALT WITH AND I DO MOST MY SHOPPING ONLINE. ITS DISGRACEFUL THAT PEOPLE RUN A COMPANY LIKE THIS. IF I WASNT SO MAD, I WOULD BE EMBARASSED FOR THEM.

I needed to make a simple change of address before my orders shipped. I waited 45 minutes for the first representative who (accidentally?) hung up on me. Then 1 hr and 5 minutes for the second rep to assist me... JUST to have the shoes shipped to my old address still! Omg, how can the service be so NON-EXISTENT? How do you run a company like that? What are there a million people calling support or you have literally just 5 people staffed to answer calls around the holiday season? Horrible shipping.

OH, and their email support format is broken. The page is a 404 not found. Like... really. You don't allow customers to email you? Jesus, and I haven't heard a peep back when I did find an alternate 3rd party DSW email.

Ripped Off at Store ******* Tamiami Trail North, Naples FL.
Shoes priced online, available for store pick up, at $39.95. The shoes were priced in the store at $44.95. The shoes rung up at register at $49.95. The manager said she could not match the online price, even after checking Shoephoria and seeing the shoes are actually priced at $39.95, she said I could purchase the shoes, online, at $39.95 and come back in 4 hours and pick up the same pair of shoes I have in my hand! Are you for real? What kind of scam are you running? I ended up paying $44.95 tax (as marked on the shelf) but your polices (and/or your manager) are ridiculous! However, my DSW Order History shows I paid $34.95 and shows a pair of shoes I absolutely did not purchase. You all are totally screwed up!

I ordered a pair of shoes on a Friday, needing them for a business trip the following wed. I paid $15 to have them sent two day Shipping. I received an email notification that the order had shipped on Sunday. End of day Tuesday and still no shoes. I called and was on hold and back and forth between rep and her supervisor for 30 mins. Was told that although I was notified they shipped on Sunday DSW would not consider that it shipped until Tuesday? Makes no sense. I will not receive in time before I leave on my trip Wed and they refuse to refund my shipping. As a matter of principle that is wrong. I ordered. They confirmed(twice). They didn't deliver. And I pay?

I am not a novice online shopper and really disappointed that this is how they handled a lack of service. I won't be shopping at DSW again.

So I finally had a moment to purchase some shoes from DSW online and I have to say it was easy and what made it even better was I had coupons saved that I thought expired and I was able to use all of them. I've purchased shoes before and they did not fit so I brought them back to the actual store in NJ, Paramus and let me tell you the cashier was wonderful polite etc. I will continue to shop at both the store and online. Good work DSW!

I ordered the Deux lux Ariel clutch purse in green and was sent the Deux Lux Ariel Flap clutch purse instead. The two purses do not look alike. I called customer service to report the issues and have the correct item sent to me but was told there were out of that color. I then ordered the Deux Lux Ariel clutch purse in pink and received the Deux Lux Ariel flap purse instead, this time in pink. I called customer service again to report the issue and was told they would send the correct item, hand packed (the packer makes sure it is the correct item) with free 2 day shipping. That would have been great but they sent me the wrong purse AGAIN. They sent the Flap Clutch purse again. I returned the wrong items and spoke to customer service as it seemed to me there was a issue in the warehouse as the two items were one number apart. I was told they would investigate and create a new order for me, once they confirmed the item was actually in stock. And send email the new order info. That was three weeks ago and I have not heard back from them. The Deux Lux Ariel Clutch is still listed on the website as an in stock item. If you order this item don't expect to receive this bag.