DSWReviews 439

They advertised a FREE weekender, so I order a pair of shoes just when the new email offer came out. I paid for the shoes and they didn't send the free weekender bag. They said they ran out, HOWERVER they were still posting their emails of getting a free weekender, but they were out of stock.

I called and spoke w their Manager Cheryl and told her about this and she didn't care. She just said they ran out. Total false advertising!

Placed an order for an e-giftcard on 12/24. Website stated they would be delivered in 12 hours. It was suppose to be a Christmas gift for someone. They still have not send out the order yet as of 12/26. When I called the customer service department, they said they had to place a hold on my account for some reason and they could not tell me the reason because their research department handles the holds and their research department is closed for today. So it won't be till 12/27 that they would be able to resolve the issue. Insane. Worst customer service ever. Will never order anything from them again.

I ordered shoes during Black Friday. Received them and found glue all over one of the black suede shoes. Not only that, they came in a box with absolutely no paper work whatsoever, no invoice, no return sticker. I had to call customer service, another 15 minutes on the phone to even speak to someone, only to find out I will have to return them to a store. Good thing one is close by, but I am not happy with this experience at all!

I attempted to place an order & received an error message asking to call the 800#. I called and was on hold for 15 minutes, finally pressed "1" to request a callback and it is now 5 days later and still no call back. While on hold for those 15 minutes - I was IM'ing with customer service and she was not able to process my order or call me back to process the order. Highly unprofessional and complete waste of my time. I suggest as a corporation, you should start focusing on customer service - not just in the store.

I got to know about DSW through a colleague who told me that DSW sells good shoes. I love shoes a lot and can spend my money buying shoes. So I checked DSW and saw some good shoes. They looked good in the eyes. I bought three pairs of shoes and three hand bags. I didn't use those shoes up to four time before they began to peel. The leather is so fake though looked genuine. The bags are still okay but the shoes are written off. Complete waste of money.

I placed an order online Sunday evening and within 10 minutes realized I had order the wrong item. I called customer service and canceled the order. I was assured it was in fact canceled. Imagine my surprise when yesterday I received an email stating the item shipped! I again called customer service who agreed I had canceled the order. Money was taken from my bank account. No way to stop shipment and now I have to wait for delivery send item back and wait an additional 5 days for a refund! Rip off. Not even an apology from them. NEVER again will I buy from or recommend DSW!

I bought a pair of Keen Targhee II Hiking shoes for $124.95. These seemed like very good shoes. I had a coupon on my phone and wanted it to be honored for $20 off. I got a call and lost the coupon. I was told come back when you find the coupon. I know Batteries Plus, Kohls and Walmart both honor coupons to keep customers happy on the spot. Well I got home trying to find my coupon on line again and found the same shoes at Cabellas for $99.95 a $25 dollar savings. I went back to see if they would price match a competitors price with printed proof. I was told they only price match DSW store prices. Why would DSW have different prices in there stores. The girl said sorry. Then I told them then I am returning the shoes. I was told I had to have the receipt for a return. I did and I got my money back. I went to the manufacturer's website and found the list price to be $125.00 and I paid $124.95. I guess 5 cents makes it a discounted shoe. I don't feel they are trustworthy anymore and they sure don't discount much.

I was in a DSW store today looking for shoes to wear for work. None of the employees asked me if I needed help, so I had to walk all over the store to find a worker. When asking the girl if they had any kind of work shoes in womens she had no clue and she did not know of any type of shoes that she would recommend. So I would have liked to talk to a manager or someone that had knowledge with shoes. I did not get the help I needed, so I left the store dissappointed.

I was looking for some new shoes to wear on an upcoming trip (7 day cruise to Alaska). I've been in love with the black and white Guess shoes for several years now but unfortunately they've stopped making them in the black and white. I decided to check out DSW.con because I've heard wonderful things about them in the past.
Before purchasing I looked around for any deals or coupon codes online and found one for $20 off any $40 or more purchase - I found the shoes I wanted, black and white converse and immediately checked out. I typed in the coupon code I had found online but the site wouldn't accept it. I tried about 4-5 times before giving up and opting to contact customer service via live chat. At this point I had about 10 minutes before I had to leave the house for an appointment but the lady was super nice and quickly worked with me to figure out that the code I was trying was a misprint. I figured that I was s. O. l. And would have to either leave the shoes behind or pay full price. BUT, the super awesome lady offered to honor the code by having me purchase the shoes at full price and then give her my order # so she could go in and refund the $20 - I just received my credit card statement a few days ago and sure enough she had knocked off $20.
The shoes arrived in less than a week, look SUPER cute and the best part, they're very comfortable.

I'll definitely be a repeat customer!

Thank you, DSW!

I am so fed up with DSW! I ordered a pair of sneakers and some boots from online 12/18/15, it is now 1/7/16 a whole new year. My boots ended up getting cancelled, and my sneakers never arrived because of the P. O BOX BEING ON THE ADDRESS? REALLY? I already done called DSW twice and they were suppose to return my money. The man said they would return my money 3-5 days, its been six days. It does not take this long, and I will keep calling and calling until I get my money back.