DSWReviews 439

I placed an order on October 1,2017. It is now October 14,2017 and the order is still "In process." That is 10 working days. Yes, Jb I am part of the 2% that you categorize as not a moron. I can count business days properly. I called dsw at 10:30 this morning and elected to hold my place in line and receive a call back. It is now 1:00 pm and I have not received a call back. I emailed customer service two days ago and received an automated message that they would respond soon. I have not received a response to my email either. There is no option to cancel the order online so I am stuck with an order I no longer want and lost a $10 reward in the process. I will never order from dsw again.

Last year when I visited Columbus, I visit DSW for buying new sandals for me. The shoes were too gorgeous and were made of good material + the prices were too awesome. I would recommend everyone who visit Columbus in future please visit DSW for your footwear shopping.

I have shopped at DSW many times, and have bought many pairs of beautiful shoes. I was recently in Kingston, NY and had a very unfortunate experience. While i was shopping I received no help (there was one girl on the register but she was dealing with many customers). When I went up to the register that girl was helping another customer in front of me when another girl walked behind the register. I though I would be helped, by no the girl looked me in the eye and ignored me. I later found out that this girl was a manger (her name was Danielle). She stood there and just looked at the computer while the other girl was trying to get through the person in front of me (I think she could tell i was getting annoyed with having to wait). When i finally did go up the girl apologized for the wait and I said something about having to wait and the manager told me I should've come up sooner then if I didn't want to wait, it was at that point i looked at her nametag (i wanted to remember so i could tell someone she shouldn't be in customer service if she was going to speak to customers like that). After she left i asked the girl cashing me out that the manger should speak with her about her attitude, and she told me that girl WAS A MANAGER! DSW needs to double check who they're hiring.

Let me start by saying I have shopped here for years and spent a whole lot of money. However, the one time I tried to return a pair of shoes, I found out how horrible their customer service actually is. Despite being a "Rewards Member" (meaning I have spent a lot of money) I was treated like trash on the street when I dared to make a return! I ordered a pair of shoes online and thought they fit while in my house. However, as soon as I got outside and tried to cross my work's parking lot, I realized they did not. I took them off immediately, but because I wore them outside and there was black on the soles, I could not return them. In addition, I was treated as if I found the shoes on the street and was trying to make money by returning them by the store's employees. Despite complaining to so called "Customer Service", no one seemed to care enough to even try to make this right for me. I am out $40 for a pair of shoes I cannot wear. This, even though, I am a "loyal" customer. Would hate to see what happens to those who are just "casual" customers.
Will NEVER shop there again, but they don't EVEN CARE.
AVOID this place!

I ordered and paid for $100 DSW gift card and never received it. I was on with customer service for an 1 1/2 hours only to be told that it was already used in Columbus, Ohio (their headquarters). I live in Pennsylvania and would not have even received it in the mail by the time it was used. DSW will not issue a new gift card even though they see my account and the fraudulent situation. I was told by the supervisor that this happens frequently yet they continue to mail their gift cards. Please DSW shoppers beware of ordering a physical giftcard! I hope this doesn't have to happen to anyone else!

I tried to get logged on to my account to use a coupon that was sent to me in the mail. The coupon was mailed to my husband or current resident. The lady I chatted with on their customer service line told me I would have to use my husband's account. We both have the same email account and bank account, and I tried to explain that to her. The current resident on the address line implied that it could be used by anyone any way. To make matters worse, when I tried to send an email to their customer service email link, the link didn't work. I didn't order my shoes, and I feel like DSW did not meet any of my customer service expectations.

I ordered a pair of shoes one week ago and experienced a few problems that were solved after making a phone call so I decided to give them another chance. I ordered another pair of shoes. They did not ship because the representative told me the address was different. It was not! But no one ever contacted me. After I called them I was given that information. I will NEVER order from them again. They are the WORST. Thanks MACY'S for your easy shipping process and for keeping me informed about my shipment! Good bye DSW!

I wish i could show a pic of how the boots looked when i received them in the mail. Beyond damaged, holes, torn, stains, i was shocked. Called them, they said they would re order them for me. Ummm ok? I had to ASK for expedited shipping and wanted atleast a partial refund for me having to wait longer AND having to go return the damaged ones... but they ligit REFUSED any type of compensation money wise. Again i was shocked. Never buying from them again and letting everyone know my experience!

I've been a loyal customer and shopped at DSW for years. I've also placed a lot of online orders. I've never had issues until this week with any of my orders. DSW double charged me and refused to correct the problem even though it was obvious! I even supplied DSW proof - sending them my PayPal statement and a copy of my bank statement. I've had to go through dispute resolution with PayPal and it has been a nightmare dealing with DSW. Each time I call, I am put on hold for 20+ minutes, finally resulting in hanging up and having to email them and wait a day or two for a response I don't think I will ever order online from DSW again.

I confess, I'm a shoe queen - and I love to shop at DSW.
First, there's a brick and mortar store near me so I can shop in the real world.
Second, not everything shows up in the store, and the online experience is very satisfying. I can filter by size and heel height and get right to what I'm looking for.
Ordering online is quick and easy and their rewards program offers free next-day shipping if you spend enough $$$ (which I do, to the detriment of my credit card's health)
And returns are a breeze - I can return web-order shoes to the store near me with no hassle - and they credit back to the credit card, none of that 'in-store credit' BS.
I am doing this DSW review because I strayed and bought shoes online at shoespie.com and was disappointed to say the least. DSW does it right and they are #1 in my book!