DSWReviews 439

This is absolutely the worse customer service experience. I ordered a pair of Ralph Lauren boots - which I received but in the wrong style. DSW sent the wide calf style - which I did not order and does not fit. I called DSW customer service; have been on hold for over 30 minutes, and have yet to speak to a representative. Further, I ordered these net day delivery so I wasted another $25 on express delivery. I will NEVER order or purchase ANYTHING from SW again.

PURCHASED BOOTS IN SEPTEMBER TRIED THEM ON QUICKLY BUT NEVER NOTICED THEY'RE DAMAGED WITH SLITS/CUTS IN BACK OF BOOTS! 55 MINUTES WAITING FOR CUSTOMER SERVICE IS TOO LONG!,, I AM AN EXCELLENT CUSTOMER 45 PAIRS OF BOOTS AND SHOES SINCE LAST MARCH. I WANT A FULL REFUND OF $41.83 TO MY CREDIT CARD! IT'S CHRISTMAS TIME I HAVE 2 HOUSEHOLDS TO SERVE AND A SERIOUSLY ILL PARENT! LAST TIME I CALLED WITH AN ISSUE I GOT A VERY NASTY REP! WANT MY MONEY? GET BETTER HELP. MORE REPS AND PLEASE DO NOT KEEP ME WAITING TILL THE 4TH OF JULY FOR MY REFUND! SPOKE TO BRANDON. NOT EVEN A MERCHANDISE CREDIT! DO THEY REALLY THINK I WILL PAY TO SHIP. INSURE AND TRACK THESE? ASKED FOR A PARTIAL REFUND OR MERCHANDISE CREDIT. STILL NOTHING!

I purchased a pair of shoes on line on 12/15/17. They were running a promotion-spend 75.00 and over and receive a $20.00 DSW cash dollars. WELL LET ME TELL YOU! Purchase the shoes online and never got the DSW CASH. So I decided to go to the store and inquiry. They feed me a bunch of BULL and tell me that I will receive the DSW dollars in January! I have called and email and never go a response. Just getting generated emails! Last time shopping at DSW!

I placed on online order for a pair of shoes paying with paypal. Because of a mix up I was told I would receive a 10% credit on my order. I would be charged full price with a 10% credit applied in 2 to 3 days. Instead they double billed me. Tried to contact them by phone... after a 45 minute wait I was told where was still a 60 minute wait before I could talk to anyone. I left my phone # and was told I wouldn't lose my place in line and would be called back. I am still waiting for the call back. I sent a total of 8 emails and the only response I received was an authomatic reply "we will contact you within 48 hours"... no response. Finally yesterday I was able to get through on Live Chat (after a 20 minute wait) and was told they could't see my overcharge and it I wanted this cancelled I had to work with Paypal. Luckily Paypal was easy to contact and was told because this charge came from DSW it couldn't be cancelled in Paypal, if after 30 days (11/13) it would fall off my account, if it wasn't I could file a complaint with Paypal. The final insult was after my live chat yesterday I finally received an email from CS stating my problem had been solved? Thanks for being a customer. If you have alll the time in the world, go a head and order from them online, otherwise don't waste your time and aggravation.

I ordered three items (one was a free promotional item) and only received two because a glitch cancelled my item using DSW cash I earned. I contacted customer service through email and received a response an less than helpful response a few days later. I contacted customer service about 4 times and didn't get my issue resolved. I finally went to my local store where the manager called customer service. In short, the "best offer" they could give me was to charge me for the free item and not receive the item the glitch cancelled. I would never shop on DSW online ever again. Customer service was useless and didn't provide any help whatsoever. My local store has always been wonderful and I don't fault them for anything that happened. As far as DSW.com, don't ever shop there.

Ordered shoes on 10-7-17. Received ship notification on 10-11-17. Tracking links in email have message that tracking info wasnt available and suggested contacting the carrier, but no tracking number or carrier was provided. Two calls to customer service - voice element didnt work. Wait time cited as 1.5 hours and then 4 hours. Attempt to chat got a busy try later message and then asked if I wanted transcriptnof chat that never occurred. Just need a delivery date so I can plan accordingly. This has been frustrating. Even my email to cancel was to no avail. Horrible customer service. Will not use their online feature again. My just get my shoes elsewher. Hope others have better experience.