DSWReviews 439

I buy shoes online, because I like the idea of buying NEW shoes; however, buying at DSW, you're sent shoes that have been worn before, and all too often have scuff marks, because the shoes ordered on DSW.com (as well as bags, and other accessories) are *not* shipped from a warehouse, but instead are simply shipped from one of DSW's 100s of stores. Buyer beware: if you buy shoes at DSW.com, you are getting shoes that have already been worn by someone shopping at a DSW, and they will probably arrive all scuffed up (which has happened to me much too often). I am done shopping at DSW! I now buy my shoes from Shoes.com (a subsidiary of Wal-Mart); the shoes come *brand new* from a warehouse, so you never have to worry about them arriving worn, and scuffed up! Auf wiedersehen, DSW!--you've lost a loyal customer!

Apparently if you pay with Paypal - DSW will not exchange your shoes even though they had my money and we only wanted a different size. I called customer service and the first rep I spoke with could not clearly articulate a reason for this. So I asked for a supervisor who might explain it. What i got was a very fast speaking man from india with a very thick accent which made him unintelligible (and i have worked closely with indian nationals for years and traveled to india several times!). The end result was that they would only refund the amount of the shoe (less shipping - now 33% the cost of the shoe) even though shipping was supposedly FREE when I purchased it! RIPOFF ALERT!

I ordered a pair of mens shoes (same style Ive purchased before & he liked so I knew what I was as ordering). These shoes were in stock & still have not arrived (email says due to arrive Sat) This will have taken (& thats if they come this Sat) almost 11 shipping/business days to get here. Thats ridiculously long. I should have just ordered on Amazon (but thought I should give other businesses a chance too when shopping online). Get it together DSW, a simplein stock itemshouldnt take more than 5-6 days at most to receive.

Over all rating should be a negative. I ordered shoes from the store for my very special wedding day. I paid extra for 2 day shipping, well needless to say its been a week, and still no shoes. I called the store, they said come in and we will refund the shipping fee. No I live 45mins from the store; more concerned with where the shoes are for my wedding day. Called the 866 number was on hold for 30mins with no luck of speaking to someone. I also sent an email without a response. Terrible store, terrible customer service. I am beyond angry at this point.

SOOOOOOOOOOOOOOO disappointed with this store! Not only is their online services difficult the coupons and promotions are horrible to existing customers I rarely order shoes but when I do I usually go into a DSW store because online is so horrible, unfortunately the location I went too was extremely unhelpful and I had no choice but to order online. Once I ordered my shoes and also placed my free cooler in the promotion code spot I was excited to receive my shoes and bag. WEEKS later I received my shoes ONLY not the bag because only using the code didnt work if I would have had someone helping me@ the store I would of received both now because the service was HORRIBLE and online even worst I didnt receive a cooler or ANY type of compensation so disappointing this company would have bad service both in store and online. BYE DSW

Ordered a pair of shoes online to be picked up in the store nearest me. DSW.com took my coupons and credits, then charged my card for the balance. Showed up at the store more than 4 hours later, only to find the shoes had been SOLD to another customer. Manager claimed I wasn't charged and if I see a charge on my card to call Customer Service. Well there IS a charge on my card and I no longer have the $15 in VIP points. To date I have not gotten a response from Customer Service at all - it's like they don't exist! I have tried calling, emailing and Live Chat but never get ANYONE to respond. Total rip off - they sold my shoes and charged two customers!

I received a pair of shoes (and I have ordered A LOT of shoes from DSW) on Friday and opened them up on Sunday to spray them with waterproofing. I found a security device on them, which I have never seen before. It appears to be the type that contains ink (maybe, but not sure?). I know that I tried, unsuccessfully, to cut the wire and received an ominous blinking red light. Sent an email to Customer Service on Sunday and no response, and it is now Wednesday. Calling CS right now and was told the wait would be 142 minutes... which I promptly thought was an error in the system, it was NOT. I've been on hold now for 51 minutes. Cannot wear the shoes, and afraid that cutting the security tag on them will ruin them... tempted to throw them away and order the shoes again vs. this circus they refer to as "Customer Service". Get your s*&t together DSW - I'm a frequent buyer and you are losing me as each minute ticks by.

I ordered online and received scuffed, used shoes. Its even more evident that they are used from where they were sent from- Returns Processing. They sent me returned shoes that someone obviously wore before returning them. I called to exchange them (I waited 19 minutes on hold) and they will not be here in time for the event I needed them for so now I must return for a refund. Which means, I must take time out of my day to drive to a DSW and return the shoes AND try to find new shoes for my event. I also emailed customer service and was first told the shoes were sent from an "alternate location" then I was told in a second email that they were "possibly" a return. The box I received reads "Returns Processing," it was a return despite how they want to spin it.

My problem starts with the company sending me the completely wrong style and color of the shoe I ordered, and then continues to get worse once customer service gets involved. I have never been more aggravated in my life. I am now going on 2 weeks of trying to solve my problem, and with each email that is exchanged, a different person responds, and clearly doesnt care to read the previous emails because I am no further now than I was two weeks ago when I started talking to them. At this point I have explained that I no longer give a sh*t about getting the correct shoe, I just want my money back, but I cant get in touch with someone who will get me a refund because my emails keep getting bounced around. If they just sent me the right shoe from the very beginning we wouldnt be having this issue, and now its my problem to take care of all because some idiot wasnt doing their job correctly when shipping my shoes.

Ive been trying to get ahold of customer service for over a week. Every time I call im On hold at least 30 minutes and I give up. Called in morning and in evening. Its all the same. Same with chat. Ive been waiting for chat for 25 min. They keep updating me how long. It was 16 min when I logged in. After 25 min my wait time is 18 min still. It actually went up! These guys are definately going out of business. No one has this crappy of customer service and survives.

Do not order anything online or have anything shipped! If anything goes wrong, it will be nearly impossible to contact customer service! I've been on hold with them for over thirty minutes now. I've seen other reviews saying they've waited up to two hours, and I'm afraid that's what I'm in for!