DSWReviews 439

Paramus NJ store on 3 separate days & times. All 3 times the store was a disaster. Piles of shoes, boots, & boxes all over the aisles. Each time I found a shoe I wanted to purchase but either there was only 1 shoe or I couldn't even dig through the piles to find anything. Each time I asked an employee for help finding something I was told to check on-line. If I wanted to go on line don't you think I would have done that! I'm about ready to cut my rewards card up since I can never take advantage of it anyway.

So I've order from dsw.com several times, very happy with the products and service except for the fact that last time I ordered from them my order was shipped to the wrong address (previous address) even when I changed it so many times, when I called customer service (they mention this is something the app does automatically because it was set as my primary address) they helped me updating my address even tho I could not get my shoes and a free promo, they reimbursed the money. Love their customer service but hate the app!

I believe they are having financial problems and don't want to credit your account back as quickly as they withdraw the funds. I ordered two pairs of shoes for $100.62 and immediately decided I wanted to cancel. I contacted them, they hadn't even started to process the order or ship anything. They cancelled the order and a week later and two more contacts to them, I still don't have the money credited back to my account... There is no excuse for this when banking is all digital and in real time. Maybe a day for the electronic funds to transfer, it's been aweek. They will NOT REFUND MY MONEY AND I HAVE NO SHOES... I told them I would call the BBB and file a complaint, didn't phase them. THESE PEOPLE ARE CROOKS. Buy your shoes anywhere but here. You can find nice shoes at good prices - maybe even better prices at MACY's or other reputable companies.

I reached out to them for three days about not wanting an exchange order to be placed, and to not charge my account. They assured me several times that I would not be recharged and that they would notify me before they would even think about charging me for anything. They lied, I got charged anyways without any warning and overdrafted. I spoke to Three different people and sent emails to make sure it wouldn't happen and it still did! The left hand doesn't know what the right hand is doing. Save your money and order from somewhere else because they overcharge anyways.

I swear sometimes the customer service I receive from live chat and email (excuse me, I mean "Shoephoria" as they call it) truly makes me think they are messing with me. Simple fixes turn into a 3 ring circus with a direct warp into a time suck of frustration and high blood pressure. Example: an item missing from my order that I was charged for should be a simple fix, nope! Missing points from my rewards should be simple to track, nope! Simple questions with a reference listed in their policies should be simple to explain, nope! Communication with these people is beyond frustrating. I'm considering closing my account and never spending my money there again after this merry go round of annoyance and idiocy they call customer service. At this point, I feel duped, I feel like they stole from me, and I feel like they are giving me the run around. I'll just have to go to the store to resolve this (since that's really convenient!) and hope for the best. While they do have great deals and a pretty decent selection, if anything goes wrong with your order, good luck chuck. I would rather pay more for the bare minimum decent customer service I can find anywhere else rather than take a deal and receive zero customer service at the utmost insulting level from people who clearly don't care or read for that matter.

I'm a totally DSW fan. I love there boots, sneakers and there shoe clearance is tremendous. I love DSW! It's my go to source for shoes.

I needed shoes for a wedding, and tried so many on, because I have a hammertoe.
My daughter was in the DSW store, and e-mailed me with the picture of a shoe, and
Asked me if I liked it----I loved it! So we sent for a 6-1/2 and 7. It is a Nanette Lepore,
Danielle NL *******-Black. I tried both pairs on and the 6-1/2 was very comfortable.
I shoved that hammertoe right in the shoe, and started walking in them. I am 86 yrs. Old and I danced all nite at the reception. Thank you DSW. Carmela H.-9/03/18