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DressLink Reviews Summary
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1936th among Women's Clothing sites.
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Awful experience. 11 days after the latest date for the expedited shipping I specifically ordered to get the dress here in time (and ahead of schedule) for an event. The dress is still not here. I have been told to "wait patiently" and that it takes "15 days" one one occasion when I attempted to get assistance. The shipping I chose is advertised as taking 4-7 days. When I responded and informed them that is not an adequate response they stated that they have updated their website to show 8-12 days shipping - so apparently it was falsely advertised from the beginning - and offered a refund of less than 25% of the purchase (without the additional shipping costs). I have addressed my concerns on their facebook page and was assured that they would be remedied. So far that has not been the case and again suggests that they are more concerned with their business's appearance than actual performance. Awful customer service. Very untrustworthy company.
I was privilege to ordered a varieties of wears from dresslink and I wonna say they deserved the best recommendation to every woman out there. My soTeer wine red women casual fit on me like I was born with it. I have nothing to say but respect to the management of dresslink.
Dear Serah, thank you so much for your highly praised, glad to serve you again.
I order for an involand female wear on dresslink and it was delivered within a week in fact, it was more cheaper and the wear is of good quality even more perfect than I expected, dress link is the best, don't miss out in this great opportunity. With dress link you will have the best clothing's ever.
Hi Dylan, glad to receive your comment here. Thank you so much for your support Dresslink.com.
We will improve our service continuely.
Nice to serve you again.
I bought a Zeagoo hood from them, comparing the price with what was Amazon, I was suprised I got a good deal it was relatively cheaper than what my friend got on Amazon from a hood of same quality.
I've made use many shopping site so far, this is the best experience I've got so far. My package arrived earlier than scheduled. Thanks for the quick delivery, I recommend this to everybody
Thank you so much! I loved the new bag I ordered from the online store. Amazing shipping speed! I highly recommend.
Awful experience. Advertised Birkenstocks yet arrived as some knock off brand. Shipping arrived 4 days later than they advertised and what my email confirmation stated. Extremely slow to respond during the week (not at all on the weekend) and customer service obviously has a poor time with the English language. After exchanging emails for over a week, where they would not give me return instructions and dragged out simple instructions, they told me I needed to go to the post office to see if returning item would be worth it! Oh, and when I purshased from their website, it stated free returns! They deleted the negative feedback other customers left (left after I bought my item unfortunately) and then made obvious fake reviews with customers loving their Birkenstocks- which they are NOT. Theyve also updated the item description to not say Birkenstocks as well! Extremely shady!
Hi Kassi,
I'm so sorry to hear that, we tried to find the complaints from aftersale email box, but nothing can be found with your name ID.
Can you please contact us to solve the problem? Contact service box is [email protected]
Have a good day!
Echo peng
Customer service dept.
I really wish I had read the reviews before ordering from this site. My package hasn't arrived yet and I've been reaching out to these people for days and no response! I tried calling the US number and it went to a voicemail that sounded like someone's cell phone! Buyer beware. I've been asking to just cancel my shipment and please refund my money but they haven't said a word. I'm beyond frustrated. Will never order from this site again.
Dear Amanda,
Extremely sorry to happen the issues. I tried to find the order via your name ID, but there is no results.
Can you please contact us at [email protected] to help you check the order status?
Don't worry, we promise we will help you until your problem solved well.
Awaiting your response.
Best regards,
Echo peng
Customer service dept.
I ordered birkenstocks that cost $29. Little did I know they were off brand. Along with that they came after over 2 weeks of ordering when it said 4-7 day shipping. Also when I got them, the package came inside a bag and they have poor packaging because it was all flattened and the corners were torn. Therefore my shoes came with a dent in one.
Hi Elizabeth,
I'm so sorry to hear that, we tried to find the complaints from aftersale email box, but nothing can be found with your name ID.
Can you please contact us to solve the problem? There will be some problems in transit inevitably, if it affect to wear, please contact aftersale dept to resend a new one or exchange which is can be accepted.
Kindly inform us and we will help you solve it soon.
Have a good day!
Echo peng
Customer service dept.
Ordered a 1920s style sequin dress on 15th Sept came home last week to a card from Yodel stating my parcel had been left at side of front door needless to say parcel wasnt there when I got home. Complained to Yodel who passed me to Dresslink despite Facebook contact and two emails no contact at all from the company. Had to raise a refund request via PayPal. Total fraudsters! Avoid!
I ordered a dress for a company party, it stated 4-7 day shipping... it's day 9. Tracking said on day 8 it was in China! I emailed customer service and she said "it's an international transaction... blah, blah."
So false advertisement to say 4-7 day shipping. I would have ordered elsewhere had I know this. I wish people/companies just did what they said without excuses! :(
Hi Kimberly,
Sorry for the problem you meet, this is Echo from customer service dept.
All we mentioned is business days, 2-4 business processing time and 4-7 business shipping time. Expect the weekend.
I believe all shopping company can't exactly ensure the shipping time as perhaps it will take longer than expected due to invalid address, customs clearance procedures or other causes, like your order, it was delayed 1-2 days as the customs inspection, which can be tracked online. BTY, Shipping times are estimates and commence from the date of shipping, rather than the date of order.
Wish your kind understanding.
For further questions please contact [email protected] to get the solution.
We promise will solve the problem well until get your satisfication.
Thanks, have a nice day!
Yours sincerely,
Echo Peng
Customer service dept.
I purchased $110.00 worth of merchandise from them and then I receive an email asking me to send a copy of my ID and a copy of my credit card after they took my money or they wouldn't send me my items
TOTAL SCAM i won't ever have anything nice to say about this RIPOFF company!
Dear Lisa,
Sorry for this inconvenience,
But we have to explain the payment you done which is rejected by our receiving bank as the high risk.
So we contact to get the authorization to confirm that this payment is authorized by the card holder.
You have the right to refuse the opration and the payment will be canceled the refund. We will never receive the payment and won't ship it to you.
Hope your kind understanding.
Thanks a lot.
Any further questions pls feel free contact me at [email protected]
Nice day!
Dresslink customer service dept.
Fake products. I purchased shoes. Received a poorly made knock-off... after 3+ weeks and damaged. Reached out to company to no avail. Please... save your hard earned $ for a reputable site.
Dear Sarah,
Sorry to hear that, but we couldn't find any orders and email records on our inbox from your Name ID.
Can you please tell me your order number via [email protected]
So that i can help you solve the problem.
Thanks.
It's a scam, they said I didn't pay even though I sent a screenshot from the payment. So don't buy there
Dear Gaya, could you please provide me your payment screenshot to [email protected]
Please contact me to provide futher information, i will help you find your order if you paid. Don't worry.
This site is a scam. They'll send you what you bought sure, but if you try to return it it's a hassle. I bought shoes from them, tried the shoes on and found they didn't fit. I put them back in the box until I sent them back. Return shipping is ridiculous. They don't provide a shipping label, even if you bought the insurance. You have to pay shipping out of pocket and they "refund you". Then, after a week, they communicate between USA and China and finally receive your package they said that they are used and will not issue a refund. The shoes were brand new and they just want to keep my money. DRESSLINK IS A SCAM.
Hi Cassie,
I'm so sorry to hear that, Free return service is provided for the customer who paid for the return insurance.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Is there any misunderstandings on the policy? If the return items is received in good condition, we will make a refund soon.
If it is used, customer service will contact to explain the details and offer partial refund as compensation.
If you can't get a good service to solve this problem, please email me at [email protected]
I will help you solve it until get your satisfication!
Echo Peng
Dresslink Customer service Dept
I ordered "Birkenstocks", clearly labeled on the site as Birkenstocks, on Sept. 5, to be sent by 4-7 shipping. It is now Sept. 20 and no "Birkenstocks" in sight. Shame on me for thinking I could get Birkenstocks for $29, but this is a total scam, so shame on DressLink and their Made in China nonsense, too. You don't know you are ordering from China until you place the order (unless I missed something).
And "Bree", please don't ask for my order number. Nothing I can do now. Lesson learned.
Dear customer, we checked your order has been received on Sept 21th,
Normally the order will take 2-4 business processing time and 4-7 business shipping time. Expect the weekend.
Did you received the package now?
If still not received please contact me at [email protected]. Have a nice day!
Yours sincerely,
Echo Peng
Customer service dept.
My order is late. There is NO customer service link on website. Dresslink fb site messaging is not working, neither is their live chat. Only phone number I can find is for China- and it's the middle of the night there. Where's my stuff? DNLO11H15
Dear Andrea,
Sorry for the delay of reply,
From the order you provided, which is not able to be found, can you please correct it to correct order number or provide me your register email address? So that i can help you find the order and check the status.
You can contact us by aftersale service box [email protected]
If they couldn't solve your problem well, please complain me directly to [email protected] I will give a solution to you.
And our contact way is
https://www.dresslink.com/Help-detail-code-contact_us.html
Livechat will on service during China time 9:00 AM- 18:00 PM
Service will reply the email within 12 hours except weekend.
Sorry for all inconvenience.
I payed an extra $1.99 for shipping expenses. I was told to return a faulty item but would have to pay the shipping expense. WHY?
Dear GEORGE, This is Bree From Dresslink Customer Service Department. You can follow our return service here: https://us.dresslink.com/Help-detail-code-Return_Policy.html If you have any more request, you can contact me in live chat or email address: [email protected], I will try my best to help you as soon as I can. Have a nice day!
I ordered a pair of "wrapping shoes". One was faulty and requested a replacement for the one shoe. After several e-mails with customer service they offered $6 to "resolve the issue. The shoes cost $38 and the offer is LAUGHABLE...
I have searched many shopping sites before buying a t-shirt, but I found my choice at DressLink.com, It was having perfect quality. I also referred the same to my friends
Dear Chaymae, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Thank you so much! I loved the new shoes I ordered from here. Amazing shipping speed! I highly recommend.
Dear Aaliyah, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
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Hi Haven,
Sincerely apologize for troubles you have.
We checked you selected the Free Expedited Shipping when ordering.
Firstly, all we mentioned is business days, 2-4 business processing time and 4-7 business shipping time. Expect the weekend. We checked the order was arrived within 11 days, so the order was arrived within the estimate time.
Secondly, I believe all shopping company can't exactly ensure the shipping time as perhaps it will take longer than expected due to invalid address, customs clearance procedures or other causes, like your order, it was delayed 1-2 days as the customs inspection, which can be tracked online. BTY, Shipping times are estimates and commence from the date of shipping, rather than the date of order.
Thirdly, for the shipping time we changed online "Expedited Shipping will take 7 - 12 business days", it is because of some reasons we changed previous cooperate shipping company. The new cooperater shipping time still in test. We can't ensure which can be arrived same as before, so we post the estimate time according to the new shipping company provided. But normally it will be quicker than estimate time. Hope all customers know that.
And if this time delayed caused you missed your event, we're sincerely apologize to you.
I promise i will try to help you make up for the loss. Please contact me.
I emailed you again, please kindly check and reply me to get better solution.
Thanks a lot.
Have a nice day!
Yours sincerelly,
Echo Peng
Dresslink customer service dept.