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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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They pay no attention to shipping standards. Even if you elect to have items received within 3-7 business days (under expedited shipping) they could care less. I placed more than seven orders with this company in 2016, and every single one had major issues. I am now showing up to Christmas with my family this weekend and have no gifts to bring. Though I paid extra for shipping to ensure the items would arrive before my family deadline... I can see within my orders that they haven't even shipped yet. Unreal. Steer clear of this company!
I order mostly by phone or on line due to my disability; never had I encountered this. I placed an order with dress lily in August 2016. My status still says shipping. There is no physical way that I have found to contact a customer service rep... I received an notice stating my item was coming from China... why would that not be mentioned in their advertisement... guess the New Year will bring my package. I will never order from them again...
Dear Loise,
Thank you for your feedback.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. The standard shipping time for this method is 10-30 business days. We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us. For your order, we have sent a message to you via ticket. Please kindly log in your account and check it.
Thank you.
Dresslily Customer Support Team
Checked sizes and PROPERLY. Ordered two tops. NOT THE SIZE DESCRIBED UNDER ITEMS. I want a refund. I will report to Attorney General and Better Business Bureau. The FBI will investigate all fraud perpetrated by Dresslily.com if we all report their crimes. Their license to do business in the United States will be revoked. Don't be ripped off again! Make America Great Again by not tolerating abuse of our trade agreements with China!
Dear Barbara,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
Just DON'T, that's about all I can say... DON'T do it. Lesson learned for me... saving a few $$'s is NOT worth the headache and lack of support and I NEVER got the order anyway so I can't review even the quality of their stuff!
Dear Shanna,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I ordered 4 mermaid blankets, from Dresslily... they're great... BUT... big BUT: They charged my credit card, and that was fine... but THEN they charged my checking account... I keep putting in tickets to have a refund made to my checking account but they reply with an answer that has nothing to do with the double payment. This is a shame because it was my first order... I don't see myself ordering from them again. Linda Schultz, Clinton, SC
Dear Linda,
Thank you for your post.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please kindly note that we will not overcharge any order. We noticed that there are two orders on your account with the same products but in different times. For more details, we have sent a message to you via ticket. Please kindly check it in your account.
Thank you for your cooperation.
Dresslily Customer Support Team
Would like to ask where my shower curtain is. Ordered in November, shall be taking this matter further if no reply
Dear Sandie,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: 11/19/2016. Usually with this service, the shipping time is between 10-30 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
Back in November, I ordered 2 mermaid blankets for family members for Christmas. I received 1 in a very timely manner, but am still waiting for the second one. I recently placed a not so positive review stating my dissatisfaction with the company. Within 24 hours, I received an email from the company apologizing for the inconvenience. They offered to not only refund me the amount of the item I had not received, but they also said they will still ship my item and I can keep it as a gift. I was pleased with the solution and the timely manner they got back with me.
Dear Lisa,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I placed an order 3 weeks ago and I haven't received it. There's no contact # for this place and emails have been sent to them but they don't respond!
Dear Lil,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
Ordered three pieces of jewelry and a dress on 2nd Nov 2016. Received the jewelry on 29 Nov - almost a MONTH later - but no dress. Wrote to customer service asking for a refund on dress portion of the order. Received a polite reply apologizing for the delay, but asking me to please continue waiting. I said I'd wait one more week before initiating a chargeback. Dress showed up today, 7 Dec, and it's the wrong size. I ordered a medium and they sent me a large. I can't even wear it. I filed a dispute with PayPal. We'll see where that goes. Dress is also cheap cheap cheap thin material, and very poorly made. Does not look like the photo at all. Price was also cheap so I guess I got what I paid for, but waiting FIVE WEEKS is insane. I've ordered many things from China off eBay before and it got here in a reasonable amount of time. Wish I'd done my homework on this site before ordering. Buyer beware.
Dear Trayce,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
Ordered two tunics, finally got one. Then weeks later I received email saying the second shirt was not available so I exchanged it for a different one. That was early October, it's now Dec. I tried to contact there support center and I get a failure to send. Now they owe me money.
Dear Karen,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I ordered the quilted fin for my daughter on October 25th. It is Dec 6th and I still have not received it. There is no tracking number, it just says it has shipped. I have tried messaging the company and I get an automated response that someone will contact me and they never do!
Dear Emily,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 7-25 business days. We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime, we have sent a message to you via ticket. Please kindly log in your account and check it.
Thank you for your cooperation.
Dresslily Customer Support Team
I paid for express shipping (supposedly 3-7 business days), they sent me a tracking number for fed ex that turned out to be fake. It has now been 4 business days and I can not even reach the customer service through live chat. I tried emailing them through the site to create a ticket for the order and it was bounced back to me through my email as invalid. I spent $57 dollars with them and the sad thing is after I sent in the first order, two days later I saw some things on their site that I contemplated purchasing but I had a second thought and said to myself let me see what the items I already purchased looked like. This is a bull#%@ site. DO NOT ORDER FROM THEM!
Dear Latanya,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
I ordered a shower curtain on Nov 14th... it is now Dec 5th and I still haven't received it... I paid 7.19 extra for expedited shipping so I could get it for thanksgiving... still waiting... and not a word from them. They sure took my money pretty quick. Will not use or recommend this company to others. With some luck maybe it will arrive for Christmas...
Dear Sue,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time. We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
DO NOT BUY HERE! This is without doubt the worst of the worst! No tracking and when you ask for help they are so rude and mean. I just want my money back!
Dear Gina,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
I have been waiting two weeks for a mermaid blanket and it still shows it's in China. Find it quite interesting you charged my credit card the next day. Here's some advice your company should seriously do since I have read nothing but complaint over your poor shipping. DO NOT CHARGE CREDIT CARDS UNTIL ITEM IS SHIPPED! Your company is causing a lot of issues for those Christmas shopping. Please show some integrity and not canned responses since you never say how long it takes.
Dear Donna,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number and tracking information to your account. Please login to check your ticket and find the tracking number. Please kindly log in your account and reply to us there.
Thank you.
Dresslily Customer Support Team
I usually hate shopping, for the stress I feel when trying to understand sizes and materials and fitting. Fortunately, I discovered some time ago this store. It has a huge choice, that embraces all kind of tastes. A very clear guide to sizes, together with lots of pictures well detailed: Its attentive and flash rapid care for customer service is a plus value, very rare to find un such a way.
They have good prices, a points collection and free delivery option that goes on 3/4 weeks and, since I bought many times I can say they respect the terms.
Very good store.
I ordered two blankets for Christmas gifts on November 12th. To date (Dec. 2) I still don't have them. I paid extra for expedited shipping! I finally found out that they were backordered, but was never notified of this. Now I have been notified that they "shipped" on November 26, but they are still sitting in an airport in Asia awaiting international inspection! I was also never told they were coming from a foreign country. I pray they make it here in time for Christmas, but whenever I try to contact them, no one gives any sort of explanation or apology. They just refer me back to the shipping tracking site. I will never use them again! Don't fall for this scam!
Dear Courtney,
We regret that you are concerning about delivery issues.
Please kindly note that we are located in China and ship product worldwide.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best Regards,
Dresslily Customer Support Team
Placed an order for 2 shirts... their inventory doesn't update automatically so it was 6 days later when i requested an update on my order. They told me both items were on back order and couldn't be shipped for another 9 days.
I would have cancelled the order immediately if they told me initially that the items were not in stock! Also they didn't give me a cancel option... they said i could order other items and pay the difference if the amount was higher! DRESSLILY SUCKS!
Dear Don,
Thank you for your review. We are sorry for any inconvenience caused.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I received an email that had a tracking number. So, I clicked on the link to go to the website. I entered the tracking number exactly as given in my email. But the website said that it did not find that tracking number.
Dear William,
Thank you for your recent order.
Please kindly note that once we ship out the package, the shipping company needs 2-3 days to update the tracking information online. We kindly ask you to track it later. For more details, we have sent a personal message via ticket. Please kindly log in your account and reply to us.
Thank you for your support.
Dresslily Customer Service Team
Bought a dress in August keep asking me for photos as it doesn't fit. Paid over £100 for it and they won't let me have the address to send it back. Robbers!
Dear Susie,
Thank you for your post.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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Dear Christopher,
We are sorry things have taken longer than expected.
All our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. The total time it will take to receive your item is the processing time plus the shipping time. We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team