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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Only received half of my order. Have no idea if the rest is coming I emailed support 3 time with no reply
I have bought few accessories from dresslily and all of them arrived on time with great quality. Loved shopping here and deals are attractive too here.
Placed an order and was refunded with no explanation! Same happened yesterday with a different company Trendsgal. Same happened last year with Sammy Dress! Guess what? They are ALL the same companies! Last year I charged back an order I NEVER received and now it seems they banned me from all their sites! Haha no problem! BEWARE SHOPPERS THESE PEOPLE STEAL YOUR MONEY WITHOUT THINKING TWICE! THIEVES
Dear Tina,
We appreciate your review.
Dresslily is not affiliated with any other companies or websites. Please note that we do sell wholesale items and that other websites may carry similar stock to us.
If you have further questions, please do not hesistate to contact us via our Support Center.
Dresslily Customer Support Team
It is now Nov 27,2016... I ordered some shower curtains (3) on Nov 12,2016 They just now shipped them from across seas. They say 15 - 30 days still to receive the order. Never again.
Dear Eileen,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Dresslily Customer Support Team
I have 2 orders I half to have them before Christmas. There Christmas gifts. My first order said it was coming from China then it said it was coming from the Netherlands. I don't get it. I'm just praying it gets here very for Christmas.
It did take a little while to receive my items since they were shipped overseas, however I received them about a week earlier that I thought I would. And it was well worth the wait. The items looked just like they did in the pictures. I ordered a size larger than what we normally wear and the items fit perfectly! This was my first purchase from this site, but I definitely think I will shop here again!
I wish I had done a little research prior. I have a feeling this will end up like my soulfeel jewelry order from last year (they {soulfeel jewelry}are terrible DO NOT BOTHER!)
This sounds along the same lines.
I hope I am proven wrong. If so I will reward them with a good review. If not a bad one. I have nothing to go on yet. I did upgrade the shipping slightly maybe that will help. Who knows?
I have received my order and am very pleased with everything. I wish I had more time to order and get before Christmas and I would put in another order. Thanks, Lyndia & Don McAfee
Dear Lyndia,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
If you have any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm
Thank you for your time and support.
Dresslily Customer Service Team
Dresslilly never shipped me my order $158 woth of Christmas blankets 6 to be exact for my Grandaughters.Im so mad, now I am seeing all these reviews about people getting robbed by this company. Signed One Mad Grandma!
Dear Dianna B,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
Your order was shipped out in 12-11-2016, estimated time is 15-30 business days.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Many thanks,
Dresslily Customer Support Team
Where do I start? I ordered two dresses from this company online. The processing and shipping time almost took a month to get to me. When the shipment finally arrived, the size was way off! Neither of the dresses fit me. They run really small. Also, it is worthwhile to note that they guarantee their products are inspected before shipment and both of the dresses I received had strings hanging from the bottom. They don't have a customer service phone number you can dial... only a place to email your questions/complaints. They have a 30 day window to return the items, but it took almost 30 days to get the items that I don't want. So I now have to wait another business day just to get a response from them. I am curious to see if they will honor a refund since one more business day will probably put me over the 30 day mark. Ugh! Never again...
Dear Summer W,
We are really sorry for all the inconvenience.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Thank you so much for your patience.
Dresslily Customer Support Team
I ordered 5 blouses in October. I received two. One was no longer available. Two of them are still shipping (or so they say). $70 and only 2 blouses have arrived. Answers to any questions I have received are automated answers from Dress Lily. Quality of items is cheap. Save yourself the grief and don't order from them.
Dear Diana H,
We are really sorry that you did not received all your items.
We at Dresslily offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Dresslily Customer Support Team
I order mermaid tail blanket oct 26.2016 but until now i didnt recieved yet my item, according to the email i recieved, i will get my item within 15 days, its more than 15 days since i purchased the item, i wish i read the reviews and comments before i purchased at dresslily.com lots of people complain about thier order that they never recieved the items, but they paid, what is wrong in this co.? Is this fraud? Just asking,
Dear Toronto C,
Thank you for your important feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
For more details, we have state the detail information and solutin in tyhe ticket, could you please check it and offer us a reply?
We are really sorry for all the inconvenience.
Dresslily Customer Support Team
Dresslily has fun fashions at a very inexpensive price! Make sure to check the measurements of the clothing (not the sizing) and order well in advance since it takes a bit to ship overseas.
I wish I read the reviews on this site before I ordered. I'm yet to receive my items ordered about a month ago.
Dear Shannique,
Thank you for taking the time to write a review.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
We have sent the email about the solution via our ticket system. Please kindly reply to us.
We are awaiting your response.
Dresslily Customer Support Team
I've ordered something some days ago and even made a ticket. After 3 days my ticket is still not answered. I think even deleted. So, I'm not sure what to think about this.
Dear Kenny D,
Thank you so much for your review.
Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimes.
For your case, we have offered a solution via ticket, could you please check your email then reply to us?
Thank you.
Dresslily Customer Support Team
The clothing on this site is in European sizing which is one size smaller than US sizes. The website does not clearly indicate this in their product descriptions. Customer service was contacted in an attempt to exchange the European L (US medium) shirt I ordered for a European XL (US large) shirt. There are no exchanges allowed for merchandise ordered in the wrong size. Returns are also not accepted.
Dear Mark S,
We are sorry that you were not satisfied with your order.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I have ordred from this website many times and its the best one i have no problems with Customer Service the prices is good and the best thing i love it in this website is the vip if you upload photos for your products you get from $20~$100 i love it and i recomended it
I ordered a dress for a Christmas party and when I emailed them to ask when my dress was expected to ship since it was taking so long I was given a rude email saying I had two options to wait longer for it to ship or exchange it for a different item of the same or lesser value. While emailing them I asked if they could expedite the shipping since they had it back ordered and it was not going to ship within the expected 8 - 15 day ship time. I emailed then about 3 times and got the same response every time, you got two options wait or exchange.
Dear Leia D,
We are sorry that you are experiencing issues.
Dresslily clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
In cases where we believe that the processing time may be longer, due to stock availability, we will contact the customer within 24 hours.
We kindly ask that customers wait patiently for their package to arrive. If you have any questions in the meantime you can always contact our Support Center. Here is the link: https://support.dresslily.com/faq/index/index?st=1?
Thank you for your support and kind understanding.
Dresslily Customer Support Team
I ordered a shirt and a pair of shorts, great price, fast delivery. Shirt was polyester, felt like it was made from a plastic tarp. I ordered my size, both came several sizes too small. Not even close. Lesson learned.
Dear Michael F,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Would you please offer us your order number and email address in this link: https://support.dresslily.com/faq/index/index?st=1?
We look forward to your reply.
Dresslily Customer Support Team
I ordered a cap less wig, brown with blonde highlights. I received a blonde wig, not even close to the style I ordered. Also, it was sent from China!
Dear Nancy M,
We are sorry that you were not satisfied with your order.
Dresslily provides very accurate product descriptions on all of our product pages if you believe, however that the item you have received is not as described, or that you have received the wrong item from what you ordered, please contact us as soon as possible via a ticket.
Please kindly send me a private message stating your order number or your account email address. Here is the link: https://support.dresslily.com/faq/index/index?st=1?
Many thanks,
Dresslily Customer Support Team
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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Dear Sarah,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Dresslily Customer Support Team