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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered a mermaid tale blanket for my granddaughter for Christmas. Yes you collected my money and then forgot me forever! Customer service a a BIG JOKE! I WILL ALSO CALL YOUR BETTER BUSINESS BURESU.
I put anorder in on Dec 6th it is now Dec 21st and they havn't even sent the items. I have messaged with them several times and they have told me that they are in stock and will be sent. They still havn't been sent and they won't give me any ETA. I am now trying to cancel my order and will see how that goes.
Dear Melanie,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I purchased this shirt, on Dec 10 and it has not arrived.
Impossible to check the tracking number. My incorrect email continues to show in the Contact Us information boxes and cannot be altered to the correct one.
The item has been charged to my account. Next I will be contacting Discover to report them.
As of today, Dec 21 it is not at my door. I wish I had checked on this company and read these horrible reviews before purchasing from Dresslily! It wasn't a lot of money but I was going to purchase more if these item proved to be something nice.
The Customer No-Service aspect of their business is not nice to deal with.
Dear Mary,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: December 11th. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
Dresslily I can't say enough about the wonderful support I have revived from Dresslily always fast response, helpful staff, any issues resolved in days.
After all my upset and complaining this company has helped me out and has reassured me my packages are on there way and also for my patience and waiting they refunded me 10! Dollars from my purchase this company may take a little while but I'm over all pleased
I ordered a mermaid blanket beginning of Dec... it has said shipping for a week. Still have not seen any sight of it. There is no way to contact the company! No sign that it is actually on its way. Seems really shady! I won't order from this company again!
Dear Customer,
Thank you for your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. We have sent message regarding your order. Please kindly log in your account and reply to us.
Best regards,
Dresslily Customer Support Team
I ordered shirts and have not received them yet I ordered on the 10th of december and I paid for 3 day expedited and no stuff I am angry and want to talk to a human
Dear Julie,
We are sorry to hear that you having delivery issue.
For the expedited shipping, we offer a tracking number for our customer. Please kindly use it to track it online. The shipper will take some time to update the online status between the major delivery hubs. For more details, we have emailed to you via our ticket system.
We look forward to hearing from you soon.
Dresslily Customer Support Team
I am so very sorry I ordered from your company. I was very neglectful to not check the origination location. I have not received my full order as of yet and what I did receive is JUNK.
Dear Stella,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. We have offered you a solution via ticket. Please kindly reply to us there. We are awaiting your reply.
Dresslily Customer Support Team
Ordered 16 Days ago. Still saying few items shipped, not all. Can't even check when I will receive my order. I will never shop with this company again.
Dear Ali,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. The total time it will take to receive your item is the processing time plus the shipping time. We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I paid for expedited shipping which is supposed to take "3-7" business day. Here we are, two weeks later and the order says it just shipped today. I asked for a refund and they completely dodged the question as if they're Donald Trump. This is murca, we expect our $#*! on time and our questions to be answered!
Dear Jacob,
Thank you for your review.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. The total time it will take to receive your item is the processing time plus the shipping time. We have messaged you regarding your case. Please login to your account to reply to us. Best regards,
Dresslily Customer Support Team
I did get my shirt about 3 weeks ago. But my 2 watches were not with my order. I contact them over and over Sunday dec. 18. Now there saying my 2 orders have been shipped and if I don't get them by January 23 to contact them. There being shipped from Netherlands? It's been over 25 days. I could of flew over there 5 times and picked my order up. We'll see if I get my orders by January 23.
I ordered a Christmas t-shirt on 11/29. Tracking indicated it had been "collected" (delivered) on 12/8. I never received the item so I contacted customer service. I never received a reply, even though they promised to within 24 hours. I repeatedly sent "tickets" to customer service asking about my order. It is almost three weeks since I ordered the shirt and two weeks since it was supposed to be delivered and I still haven't received a single response from the company. I will never shop here again and suggest you do not.
Dear Patricia,
We regret that you are having delivery issues.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
Don't think I will be using this shady company ever again! Their definition of Expedited Shipping and my definition of Expedited Shipping, oh so differ. Piss poor service!
Dear Revelea,
We would like to extend our apologize for what you concerned.
We offer vary shipping methods for customer. We ask that customers choose the correct shipping method to meet their needs.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
After I placed my order on dress lilly, I found this site. I saw the many negative reviews and was worried about the order I had placed. There was no need to worry though! The site provided me with a tracking number within a week of my purchase. I ordered a mermaid tail blanket and selected the free 15-30day shipping. I spent the extra $1.50 or whatever it was on shipping insurance. I received my order about 3 weeks after placing it. The blanket itself is good quality, thick enough and well sewn. No complaints!
I love this site is share it with all my friends. The prices are excellent and I can afford them by me being on a fixed budget. I can still afford to look beautiful.
Really I bought a shirt for my boyfriend and I can say t hat it was fit on him. It was true to size and same as in the pictures. I recommend this site to other indecisive people. Merry Christmas to the world!
Update: Dresslily has both made me angrier and appeased me all at the same time. They told me I should have used my exact measurements and their sizing chart--which I did (you arrogant twits). However, they also gave me a full refund. So I'm pleased with that.
That was money down the toilet. I ordered a sweater, which turned out to be a sweatshirt, and ordered based on my measurements and their sizing chart. I am an average-sized adult female (although based on their sizing charts I ordered XL) and when it arrived, it was about the right size for an average-sized 10-year-old child. The dress I ordered was also of poor quality and badly sized.
DheressLily is a very great site. I have been ordering from them for quite some time and have NEVER been happier. The variety is overwhelming and exciting to see just what they have. Clothes, Accessories, Shoes and very unique jewelry items. The prices are so reasonable that you can always get several items. You won't find these items on any other site. I am SO happy with DressLily and have told ALL my friends so check it out and you will find something or multiple items that are must haves. ENJOY
Customer Service very helpful. After my first review they contacted me immediately and we worked together for a great resolution. I will buy from them again.
Dear Jeannie,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Best regards,
Dresslily Customer Support Team
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have shipped out your order. Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: 13/12/2016. Usually with this service, the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you via ticket. Please kindly check it in your account.
Merry Christmas,
Dresslily Customer Support Team