On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
We monitor reviews for authenticity
I have tried to contact them and their contact form doesn't work. You can't contact them via email and there is no phone number to call. I ordered 2 tops and got 1. How are we supposed to notify them? I will never order from them again. Note to self: Always read review before ordering from anyone.
I placed 2 orders, one on 19 August and one on 1 September 2015. It is now 12 December and they have not yet arrived. I have contacted Dress Lily about 5 times and am either ignored or asked to confirm my address and check with the Post Office. I have confirmed my address and told them I have contacted the Post Office at least 3 times. I am now really very frustrated and quite angry at the poorest customer service I have come across in a long time.
Dear Ian L.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered 2 shirts and a pair of stylish shoes for my girlfriend. The items actually did arrive in about 5 weeks. The shirts that I ordered for myself looked homemade. Threads everywhere, stitched up clothing. It reminded me of that episode of the Cosby Show when Theo paid his sister to make him a shirt and it was lopsided and uneven. The size that I thought was normally my size, was not even close.
Then when I filed a trouble ticket, all I got was an automated response. I began to read the fine print and although they honor refunds in a 30 days, the customer is responsible for shipping (both ways). Overseas, this far exceeds the amount of $$ I paid for the shirts. Hardly worth it. Lesson learned.
Anybody who thinks about ordering from this company, you have been warned! The stylish clothing they advertise on their website is actually a carbon copy of pics copied from other websites to make their products seem tempting. But it will not be the quality they advertise. Copy and paste the link below if you don't believe me.
http://www.today.com/money/some-discount-clothes-look-stylish-online-shoddy-you-1D*******
Dear David S.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I was really happy with the quality of my order it look just like the picture if not better. It fit just like the measurements sates and it was perfect. I give them a 5 star rating on quality and free shipping is great! I don't mind waiting the few extra days for free shipping its so worth it.the value was better than what i payed as well. Its a top quality item for a very good price. I will continually shop at this online site they have earned me as a customer for life.
October 20,2015 i made 2 orders. As of December 11,2015 I still have not received them. I emailed them and they told me to check with post office, which i did and no they dont have it. They wanted me to wait until December 12,2015 to address this. I guess they are hoping for a miracle but i dont believe i will see one. I have now sent another email about this and shall see what happens. I knew it would take sometime but 2 months is a bit much. I will never buy from them again and have started to spread the word to not buy from them or any of they companies by different names.
Dear Lisa M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
DressLilly sells cheap material (not as nice as pictures), they take forever to ship and disregard any inquiries. Warning: save your money, do not order from here and never recommend to a friend.
Dear Letty R.
Thank you for notifying us of your complaint.
We are deeply sorry about this inconvenience. We will do our best to help you. Therefore, please connect with us by private message with your order number and stating your issue. We look forward to serving you in the best way possible.
Thank you for your time.
Best Regards
Dresslily Customer Service
Don't order from this company unless you don't care when you receive your order. It may be MONTHS before you ever see it! And when you inquire, they will tell you to "be patient" Before you order from them, keep reminding yourself they are in China and could care less about you or your order. I will never order from this company again!
Dear Jean D.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
I ordered a sweatshirt from this website in a size medium (the website gave the measurement as 26 inches in length). Once I finally got the item (several weeks later) stuffed in a plastic envelope, I discovered that it was actually 23.5 inches in length and made of very poor quality material.
When I contacted the Dresslily "customer service" department to complain about the inaccuracies on the website and the poor quality, they informed me I needed to (again) describe the issue in detail and send them photographs or videos in good lighting of the defects. I sent two photos which showed the sweatshirt measuring only 23.5 inches in length (versus the described length of 26 inches). This was their response: "Thank you for reply. We sincerely sorry to hear this about your item.As for a compensation, we are willing to refund 20% of cost of the product on your wallet(store credit). It is $4.28." To which I replied, "No thanks, the only compensation I will accept is a full refund of what I paid applied directly to my credit card. I do not intend to every order from Dresslily again as Dresslily's products are of terrible quality and the website is deceitful." Dresslily never responded to that.
Dear Michelle B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
My honest opinion on this Company based on my own personal shopping experience is abysmal to say the least! I would never ever even contemplate buying from them again, once bitten twice shy is my motto. They held on to my money for almost 3 months and I never did see the item I ordered I don't believe they ever dispatched it in the first place. After numerous tickets being raised I eventually got a refund but nothing for the inconvenience I suffered, as the item I had ordered was a present for my sons Birthday. When I did get the refund I had to wait 7 days to receive it and I lost out by 31p because of the exchange rate being lower at the time of the refund! I would advise to steer well clear of this Company per se!
When I saw several shirts that I purchased through Amazon.com 50% less at Dresslily.CON, I was excited. I've seen many clothes that Dresslily.CON advertises at Venus.com and Amazon.com but priced 50% less, so I selected items to purchase. However, I began to suspect that Dresslily.CON is a scam because, 1) there wasn't a number for customer service or other contact information, 2) there wasn't a size chart, 3) one-size-fits-all on items that appeared small (I thought, how could that be?), 4) the prices are extremely low which made me think that Dresslily.CON is too good to be true, 5) the prices are odd like $10.03. I decided to check the reviews before I purchased the cute items that I liked because I suspected that I would not receive them after my purchase, or I would not receive what I wanted, and the reviews confirmed my suspicions.
I would contact my credit card company if I was frauded by DBA Dresslily.CON; the Federal Trade Commission, or a Consumer Fraud Protection agency.
Lastly, you'll find some clothes seen at Dresslily.CON legitimately sold at Venus.com and Amazon.com (of course, the prices are higher), and Macy's has cute clothes that are often marked down 50% or more when clothes are on sale. I feel sad that many of you were scammed. Remember: When something seems wrong it likely is. -Mary Ann
I ordered a coat for someone for a Christmas gift on December 5th. I figured that would give me enough time before Christmas. It has NOT been shipped YET! And it is now December 11th. I tried to submit a ticket and it would not work! I cannot submit a ticket asking about when the item will be shipped. It just wouldn't process. It would be nice to have a way to get some kind of feedback without frustration. Now I am worried I won't be able to give my gift on time.
Dear Heather S.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
They were supposed to credit me back and they never did but they made sure to ask me to remove/update my prior review! So basically they said they'd refund me just to have me undo my review
Dear Sharae R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered what looked to be a very nice shirt for my wife. Order status says the item shipped on Nov 2. (10-25 days not counting weekends). It is now Dec 9 after 27 days (not counting weekends) item still never arrived so I left a reply to my ticket (we will respond within 24 hours)... Dec 11 & 48 hour later still no response from their customer service.
Dear Tom P.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I really love this homepage, the clothes and the jewelry is sooo nice and special. It's cheap and I like the quality of the most things from them.
Würde ich jedem empfehlen, man muss zwar ein bisschen mit den Größenangaben aufpassen, aber das ist ja fast klar. Super schöne ausgefallene Sachen und der Versand ist im Vergleich zu Deutschland günstig. Jeder Zeit wieder.
Please do not buy anything from this company. Their products look nice in their online pictures but then they send you the most cheaply made $#*! on the planet. To top it all off, there is no way to get your money back. DRESS LILY, GO TO HELL YOU FREAKIN SCAM ARTISTS!
Dear Deez n.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue.
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Very happy. Second time ordering items. This is for all you hatters. Yes it takes 3-4weeks for delivery. Dah. Its directly from China. Yes there asian sizes. If you read it tells you what size converts to usa sizes. Read the size chart. The clothes were like any other clothes I have ordered like from kohls as an example. These are great deals. For awesome clothes. Just takes a little longer. Thanks dress lily.
I ordered several garments... besides orders being shipped a month out, they were Cheap and from China... they were 3 sizes too small... Cheap fabric poor quality... Do not waste your Money...
Dear Amy M.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I ordered four items, only one has been shipped.
Asked support center, it's always processing, nobody answered.
And the order status has changed to all shipped out which is totally not true.
It has been nearly a month, and still no answer at all.
Bad customer service, liers, don't buy anything from them!
Even one star is too much!
Dear Tina L.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly send me a private message stating your order number or your account email address.
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
I normally wear a size 8. I ordered a large sweatshirt figuring it would be roomy. It looked like a child's shirt. I got it on and it was as tight as a glove. When I showed it to my family, they laughed because the size was so comical. I tried to resolve the matter but my email has only been answered with an email stating that they will answer. Hmmm. I will never buy from Dresslilly again!
Dear Susan S.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Sweater was made of felt. One sleeve was sewn on inside out the hood was pieced together, server edge sewn, one arm longer than the other... Horrible. Can't get back on my passwords and email don't exist. Can't return...
Dear Patricia S.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandra K.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service