DreamWorldTravelReviews 330

Ok where do I start? Pretty much the same issue, as most negative reviewers have experienced. Booked 4 expensive tickets nearly 4 months before travelling and these clowns made me wait anxiously to get my tickets. I had to call them every single day, to get my tickets and every day new excuse would come up. Best one is, the agent handling your booking is on lunch, what this guy is having 4 lunches a day? Got my tickets 2 days before the travel date and they were all wrong and not suitable for me to use. Contacted my bank and applied for chargeback, which helped me at the end to get my money bank. Best advise, to keep yourself away from this scam operating company and yes they do ask for a copy of your credit card, which is a fraudulent activity as no legitimate companies would ever ask you for this. I was very close to take legal action against them, but thanks to my bank who helped to get my money back at the end. And don't fall into positive reviews here, 90% of them are repetitive and clearly fake. So stay away from them, you have been warned!

Anybody else suffered immense stress and not got the service or your money back and willing to join a class action lawsuit, please contact me. I was charged £1514 for 3 tickets on December 9th 2018, tickets never received and Dream World Travel tried to charge me £250 extra for the exact same itinerary that I booked in the first place. It has cost me £424.16 more to book the tickets directly with the airline and no sign of resolution from Dream World Travel. They are well known to ignore all the calls or emails and I have suffered monetarily and mentally. They have to held accountable for this and the stress this is causing 100s of travellers.

***PLEASE READ ANYONE WANTING TO BOOK WITH THIS COMPANY***

I have bought flights over a month ago and not received a ticket. After calling the airline it had been made clear that DREAM WORLD TRAVEL have not booked me onto a flight at all. They have been notoriously hard to get a hold of since then and rarely answer the phone.

Looking at their reviews, nearly all of the good ones are from people who have only reviewed this place - very suspicious. All of the negative ones are unfortunately the same story as mine, flights are paid for but never purchased by DREAM WORLD TRAVEL.

I have been told on the phone by LUBNA that I will be receiving a full refund for being messed about so much, I have given them a month to sort this out and every day they are telling me to wait until tomorrow for the tickets. After calling to get a refund I received a call from LUBNA saying please give me 15 more minutes, the tickets are on their way. I then called BA again and they confirmed no such tickets had been bought. Disgraceful.

***I will update this review in a few days time if I get a full refund from them and change the rating but judging from other reviews this is unlikely too.***

I am so annoyed that I am going to express how I am feeling with no apologies. What a disaster and an absolute mess of an organisation. A simple e ticket in order to book in advance additional luggage turned in a pack of headless pack of incompetent hyenas in the customer service department scrabbling back and forth to manage my expectations. I will DEFINITELY not be using this company or its attempt to be a company. I have been ordered rudely to wait one week for a ticket' thats been stuck in IT. It seems your company is more interested in taking customer's money with no gurantees in getting your ticket. I will be further posting an appalling review on trust pilot and other reputable review companies to expose the $#*!s that work Dream world travel.

I would like to thank this company for our brilliant holiday to Australia I have read some of the reviews and can honestly say that in our case they were first class regarding everything from price to their service A big thank you to Zeeshan who helped with the e tickets which I had misplaced and he took the time and a lot of patience until I found them in my email staying on the line until the problem was resolved The price was fantastic as was the flights with Emirates really first class service no delays or anything Would definitely use this company again

This company is a scam, they cancelled my flights less than 24h after my booking, told me that i would need to pay an extra £300 because flights rate increased meanwhile, the price told was even higher than what the flight company offered on their website. I am fighting now to get refunded but it has been weeks now and still nothing. They stopped to answer to my e-mails and never phoned back. I wish I would have seen the reviews first before spending thousands pounds with them. As from what I can see it is clear they are paying for fake feedbacks in trustpilot.

Hi all i have been dealing with this company from february 2018 until now (i no can you believe it) to sort out my tickets from mangers to the boss. They have promised me they would pay the difference for my tickets because they had not booked them previously after taking my money in full of £9,200 i have all emails to prove this.It has been horrendous for my self and my family.
They were fully aware of me getting married on the dates i had given them and proceeded to tell me that my family tickets were booked. Which to my horror after getting in contact with the airlines I was told there was nothing booked.
My advice to anyone using this company dreamworld travel would be wait and let see the outcome of how they treat me and if they do not stick to their promises i will be posting on hear and trust pilot on Monday all the emails correspondence. It is not fair that companies like dream world travel can take your money and not deliver on their promises! Let's see what happens on Monday.(Please look out for more postings)

One of the worst service by a travel agent I have experienced. I was looked after by guy call Moiz, a biggest liar in London I would say. I was forced to pay the money about 6 weeks before they were gonna issue tickets, than the six weeks became 10 than 14, still waiting and the funny thing is our hot shot salesperson Moiz think he is still doing me a massive flavour by telling me lies upon lies for the delay in issueing the tickets. I will definitely not be coming back to this people again. All of them are liars up there and they think you are stupid and believe their lies. Shocking service.

Worst travel agency ever. Have fully paid a ticket on April 27,2018 bound from Doha to Sydney on July of this year but when I have checked the PNR of my e-booking on the Qatar airways site, it was invalid. I called up the Qatar Airways office to have it checked with me only to find out that it was expired. Since April 29, ive been reaching their office in London, spoke to Sam and promised me that it will be settled. I have paid on the same day an additional because he said there has been an adjustment on the new itinerary so I made the payment on that day. I was never issued a ticket and receipt, making daily excruciating overseas calls just to follow-up. Sam didnt reply to me anymore through emails so I spoke to somebody else for the concern. They told me there was a technical problem with the ticket isssuance and promised that my ticket will be released yesterday, April 28,2018 before 9pm London time. Until now, I have nothing. Please never book on this site!

Dream World Travel are just a big scam, do not use. All the positive reviews on this site and many others are all fake. Jim is awful to deal with, they are also not PATA certified despite claiming they are on their website. I would urge anyone who has had a bad experience to submit a FRAUD report against them and show the evidence you have, please do not give them any of your hard earned money. Action Fraud police is where I submitted my report.

I booked two tickets for my elderly parents to travel from Jamaica to UK, all laid and confirmed. 1 week before I get an email from DWT asking if I would change flights to a connecting flight to Miami. I declined as my father is wheelchair bound. I then had a gut feeling to check the tickets with the airline. The booking reference DOES NOT EXIST I called DWT direct and after a lot of stuttering and keyboard tapping, a gentleman said he will call me back in 5 and email me. He did not email, he has not called.

There are now only a few days to travel date, we do not have tickets. I have since contacted British Airways direct and they do not even fly direct that day. THIS COMPANY TAKES YOUR MONEY AND DOES NOT PAY THE AIRLINE! Dont know how or if, Im going to get my money back.