DreamWorldTravelReviews 330

I have booked 2 tickets with them from Dubai to Istanbul and later from Istanbul to Bishkek. I Have received both tickets. The flights were cancelled by the airlines due to corona virus. So I Wrote several emails to Dream world requesting my refund of my money. They replied that we will contact the airlines and need to wait for at least 6 weeks. No further clarification. Dreamworld also charged me £35/tickets to cover the cost of the refund.
This is warning to other please be careful and avoid this company. No one answer phone calls. Lost more than £200.
I hope someone at dreamworld would care to reply to my request.

This company is absolutely TERRIBLE. Do not touch them with a bargepole. They took my money in an instant. They have delivered nothing. And they have not issued a refund.

This is what happened: I had to make a last minute booking to get my girlfriend who was visiting Malaysia, to a destination in Europe before the borders closed due to Corona Virus.

I booked online and paid £662 for the ticket. Of course they took my money in an instant. I typically book several flights every month with other agents and direct with airlines. They all normally confirm bookings immediately and the tickets usually arrive in minutes. But that was not the case here. Money paid. No tickets. Flight departing soon.

So I chased them for the ticket. I tried calling them again and again and couldn't get an answer. They promote WhatsApp as a way to get quick answers. 8 days later they haven't even looked at their WhatsApp messages. So much for a quick response.

Eventually they send me an email demanding to see a photo of my girlfriends debit card held in her hands with the number clearly visible and they also wanted a photo of her passport, again held in her hands before they would issue the ticket. Nobody has EVER required that information before.

She took the necessary photos and I immediately sent them across to DWT. Still no response. I chased and chased and finally spoke to someone who claimed the email hadn't arrived. I sent it again. They still claimed they hadn't received it. Finally they said they'd received it, but it was too late to issue the ticket. They said they'd make a full refund.

Guess what? They took the money off me in an instant. They delivered nothing at all. 8 days later there is no sign of a refund.

I have called them and emailed them numerous times. Most times it's impossible to get through. Occasionally I get through and there is always some lame excuse, or they cut off the call in mid sentence.

THEY HAVE STOLEN MY MONEY.

Meantime my girlfriend is now Stranded in Malaysia for who knows how long and with who knows what consequences and expense.

Avoid this company like the plague.

Having bought our flights to Darwin three weeks ago, I've been trying to get our e-ticket numbers in order to manage our flights with Singapore Airlines. The only number I've been supplied with is a flight reference no' and told I can't arrange seats and meals until 6 wks (!) prior to departure when the tickets will be released. Singapore Airlines are saying there are no active flights' on the référence number given and we're now naturally very concerned. Our emails to Dream World Travel are being completely ignored despite passing on our concerns, which I feel is unprofessional, discourteous and downright rude. Having taken our full payment, we should now have the right to be given our tickets and choose our seat and meal requirements, without the worry for months ahead, if the flights are actually going to happen at all.

Now, having read numerous reviews, it appears an awful lot of people have unfortunately had bad experiences with this company who clearly lack any customer service whatsoever. We're now considering cancelling our booking if we have no positive response within the next two days.

If I could leave a -10 star I would worst so called company I've ever had to deal with tried to change our flights because of travel restrictions due to the Coronavirus they wanted to charge me £450 to change the dates or lose my £1000 Ive already paid this company is trying to make lots of money from the travel restrictions I was then told I will just have to risk my families heath if I wanted to keep my money disgusting please avoid this company at all cost they are robbing people left right and centre the bad reviews speak for themselves avoid!

Same issue as most other genuine customers: No e-tickets issued for our flights, which were booked over 8 months ago... We fly in 2 months and still haven't received anything from Dream World Travel. I have phoned them on numerous occasions and emailed them too, including raising a formal complaint, and still nothing. Their customer service is the worst I have ever come across, including foreign companies from across the world!
If you have been unlucky enough to get involved with these scam artists, my advice to you would be for you to contact Ealing Trading Standards, Watchdog / Rogue Traders on the BBC and your credit card company for a Section 75 claim, and then post your honest review (unlike all the fake ones out there) on as many review sites and as much social media as possible...

I decided to cancel my booking and the cancellation amount which they quoted me was much higher than Terms. When I raised this with dream travel you never receive any response. I provided them all the evidence including airlines cancellation fees but still no response. In the end I had to submit all the evidence to my credit card company and under section 75 they will assist me to get my money back. Stay well clear as the customer advisors blatantly give you incorrect information and if you challenge them with facts they disappear.

I booked tickets on the 18th Jan for LHR - LAX on Air NZ 17 Jul - 14 Aug as suckered in by incredibly low fares. Should have known better! I received an invoice within a day, paid in full and didn't receive any more correspondence. I rang and spoke to a customer rep who said I would receive the E-tickets within a week. Called the airline and they said our names were on the system and seats had been held. All looking good so far. It's now been 7 weeks and no e-tickets. Air NZ have cancelled seats as no tickets issued. I have spoken to 3 customer reps all giving different estimates of when I will receive e-tickets. I have up until 18 May to dispute the transaction with my credit card company. How can this travel agency still be in business? Dream World came up on Kayak when I was searching my dates of travel. I shall contact them to flag up this dodgy travel agency and be sure not to promote on their website.

I booked a flight with dream holiday. Customer service was a nightmare. I had to wait from 8:30am upto 4pm day before travel date. I made several calls. Staff were very stubborn and rude. In particular, I spoke to Ziab and other staff name, I did not ask. When I asked if I could speak to his manager, he told me "I am not going to transfer you to anyone or talk, you can hang up and ring someone else". This is appalling. Then calls would not be answered on his extension. In order to talk to someone else I had to wait ages so I had to contact my airline directly and they helped me when I explained the situation. I would not recommend anyone to use dream holiday and will never use them in my future bookings.

I'm writing this review just because I see so many bad reviews and I recently purchased a ticket with them and there was only one problem. I'm flying from the US to Asia and was given the option for Dream World which was the cheapest but had 2 star reviews I was hesitant but my husband and I need to save the money. So I bought the ticket and receive an email in the next few hours. I like to download the apps for the airlines I use to get their miles, as I'm doing that I notice I don't have the airline codes and I email Dream World ASAP, I notice their website is weird to manage and I can't check my trip online so I start panicking overall because then I start reading reviews of people getting not getting their flights booked and refunds taking to long, I spent over $900 usd, I wasn't taking it easy I emailed Dream World for the airline confirmation code (time difference made me wait a while haha) and I contact the airlines I'm flying with directly to see if they can help and they verified my booking! Later dream world replied with the codes as well. So there wasn't really a problem at all, so I would say it was a normal booking experience just make sure to verify the booking with the airlines and that you have the confirmation codes you don't want to last minute panic, I still have a 2 weeks till my flight but at least I know it's booked.

After several emails and phone calls this company still has not refunded our flight money. Up until the 14/08/2020 they hadn't even requested a refund when I spoke to Singapore Airlines they told me to inform Dream World Travel to get in touch with their Sales Desk for the refund. I had to tell them this on at least 3 occasions by email and with phone calls, after speaking to Lubna on the 27/08/20, I further contacted Singapore Airlines on the 04/09/20 to be told that they had refunded our fares on the 03/09/20 and they advised us to wait 3 to 4 weeks before getting in touch with Dream World Travel. We waited 5 weeks only to be told that their travel department was holding the money and we would get it in November. I told the agent I would give them 48hrs to pay us our refund or I would start Charge Back proceedings, I phoned them again yesterday after speaking to our Credit Card provider as no money had been refunded, to inform them that we have started the Charge Back procedure. The agent told me to put my comments in an email to the Customer Care Department, so they were told if they did not want to incur more penalties they should refund us as soon as possible. We live in hope.

Flight tickets purchase made through them back in 30th May 2019 13 months ago. Due to the current Covid-19, the flight got cancelled.

Made a refund claim through their portal as per advised (reference NZM4R9) and submitted on the 2nd April 2020, and I have been told to wait between 8-12 weeks and today is the 7th of July and I am yet to receive the refund after more than 3 months.

Despite with a long trails of email and people involved in DreamWorld Travel I have been told repeatedly that my case will be put on priority to the respective vendor to obtain the refund, but again nothing since then.

I would very much appreciate, if someone who care to help, could you pleaseee shed some light on this, other than sending me the same email template advising me to keep waiting due to the current situation?

Hope is fading fast...

Fast forward today 4th August.
Still no news, not a single penny refunded.
Been chasing them for over 5 months now!
Can someone please share me if there is any body or party that I can report such case to?

And the usual reply from them:
Reply from Dream World Travel
9 Jul 2020
Dear Nick,

We are sorry to see your are not happy with the service.

Unfortunately, we have not received your refund from the supplier yet as advised on the emails responded to you.

We are extremely sorry for this delay, however, we cannot process a refund which we have not received from the airline/supplier.

Please rest assured you will receive your refund as soon as it has been received.

Best wishes,

Customer Care Team@ DWT
===========================================================================
Date 25/08/2020:
Being fooled on air ticket refund
Have been told that refund claim NZM4R9 filed back in April 2020 is on the way and need 8-12 weeks to process. To date, it's over 5 months now and not a single penny been refunded.
I've contacted directly to Malaysia Airlines only been told my ticket is on "Open Ticket" and no refund requested by DreamWorld Travel.

So all these while, I'm being fooled and been fed with false hope and information on regards to the refund, worse still no one even offered to re-book the ticket for me.

Cruel :(

Booked a flight for my wife to Australia in March 2020 at a ridiculously low price with Singapore Airlines. Got a booking ref. Not for the airline. Phoned S'pore Air to check booking as their site said the ticket had not been issued and was told that it was because Dream World had not paid them.
Went back to Dream World and took a firm line with the agent. Was told the booking was in their automated system and would be processed when it came to the top of the queue!
20 mins later the ticket and booking was confirmed by the airline and seats were booked on line.
£674 for a return flight London to Sydney with Singapore Airline is an absolute steal.
Thanks Dream World. Sorry I doubted you