DreamWorldTravelReviews 330

Given the run around many times and I'm still waiting for a £200 refund for a £435 ticket. They then tried to say I owed for airport taxes. Next, that they couldn't refund to a bank account after I'd closed the credit card I paid with. Still waiting seven months on. When I found that Cathay Pacific had no record of my flight as booked, I sent the same day signed for recorded letter Royal Mail. Demanding an immediate refund. They had my money for 3 months without booking a ticket-then Hey Presto! Supposed e-tickets via email the same day. I later phoned Cathay Pacific Airways again and still no record of flights. Months after I have beeen sent the e-tickets direct from Cathay Pacific and I will lose £335, that is if What a Dream World ever send back my money to the bank. They charge £35 cancellation fee for not cancelling and not paying. DO NOT USE THIS? COMPANY

Which I found very odd. We then waited and waited and then contacted them. Who assured us they will be with us soon.

We of course waited and waited and now the flights are coming soon I called the flight company directly who they said there is no bookings in either of our names for any flight.

We now have trading Standards investigating this. Anyone else please contact me as I aim to put a stop to this company Stealing thousands of pounds from unsuspecting people. Basically at the end of the day some get there flights some don't... Some also appear to get something totally different to whats purchased as well... Remember that If you see a deal with them as quite Often it really is not!

Also be warning trying to speak to a Human in the UK is almost Impossible as well. When you do speak to them and it takes a lot of effort you just get lied to!

On Sat 17th August I was looking for flights for 3 people to Canada in February 2020. I went on to Travel Supermarket and searched for the flights I wanted and added the filters I wanted including 1 hold bag each. I clicked through to what I thought was the best deal and booked the flights with Dream World Travel (DWT). When the booking confirmation came through it stated there was no baggage allowance. I called DWT and they said I had booked with no baggage allowance and said it was £75pp each way another £450 to take hold luggage! Having argued my case stating there was no prompt to add luggage - they refused to budge so I said I wanted to cancel our flights, which they informed me would incur a cancellation charge of £70pp! I managed to get this down to £50pp so £150 for absolutely nothing. To top it all off they are making me wait 20 working days to refund my money. Trying to get through to them to sort it out is like pulling teeth on hold for ages and passed around from pillar to post with no-one knowing what is going on.
AVOID AT ALL COST They are a total shambles. I don't book many flights so was a bit green but, reading reviews of this rip off company I am not the only one who has been scammed.
I was offered a £50 refund on 17th September - Guess what? Heard nothing from them since and won't reply to my emails or calls...

Where do l start? Had booked a flight for me and my wife to Hong Kong with Cathay Pacific and due to the troubles there l asked how much would it cost to cancel. Dreamworld said it would cost me £165gbp per person. That didnt sound right and l said that their t&cs only mention 15% charge of the total which would have been £107. I asked how did they come up with that figure and l never got a honest answer.
So l rang Cathay Pacific and asked them what the cost would be and they said it was Dreamworld who would set their charge.
So after plenty of emails without a perfect answer l rang Cathay Pacific again and asked them if l was booked on a flight on my dates given and they said l hadnt.
My suspicions got better, so l asked the airline if the flight number l was booked on was flying out that day and they said no, there is no flight with that number.
So basically l was booked on a flight that didnt exsist.
I notified my bank and contacted Dreamworld Travel again. They rang me back and they said that there must have been a computer glitch when l booked ( a load of bull) l
I was then told that l will be getting a full refund for their error.
If l hadnt of been diligent l could habe paid the £330 cancellation fee for a flight that didnt exsist or l could have waited until my e ticket turned up 10 days before the flight which wouldn't have been any use as there was no such flight on that day.
So all l can say is stay well away from DreamWorld Travel as they cannot be trusted 100%

Booked 3 tickets 3 weeks ago and paid.
Customer service will keep you over the phone waiting for 1 hr after which the line gets cut. Some times" this number not in use " message is heard.
They don. T answer online chat
When they do reply by email that will be unsatisfactory.

Didn't read reviews before and lost £ 1500 just.
I paid by credit card? Any way to get back the money?
How come they are operating. Does the adress on the website exist?

They do not actually book or pay your flights. I was supposed to fly to Florida and started wondering why the eTickets did not arrive. Luckily I have a friend in airline. Dream World Travel never booked the flight with the airline. So they took the money and I would have been at the airport with no tickets.

Fortunately I paid with credit card. They looked the evidence and I got my money back in 48 hours.

All this for what? Potentially saving app 70 pounds and losing all advantages when booking with airline: delayed flights? No problem, you get compensation and new flights ASAP. With Dream World Travel you get nothing.

They even had the nerve to send me IATA Certificate - which turned out to be a fake!

After purchasing flights to Japan, which have been paid for in full, I have still not been issued with the E-tickets. After several phone calls and assurances from Lubna that i would receive the E-tickets, they still have not been issued to me. This is causing me undue stress and anxiety. After reading other reviews of a similiar nature and some very vague positive reviews, I feel im being left with no option but to report this company for fraudlant activity.

I booked my flights on momondo that took me to dream world travel to book my flights. The transaction wasn't going through and I received an email with them asking me to take a picture of the front and back of my card and send it to them. I of course didn't do this and they said they would cancel my reservation which i agreed to, to later find out that they took the money from my account anyway. They agreed to refund me but no refund yet! Awful customer service online and via the phone and they are all liars too!
Unless you want to loose your money do not book with Dream world travel!