DreamPromReviews 351

Okay, I was a little nervous to buy from them with all of the bad reviews and would've rated them 5 stars but that would've looked sketchy. I bought my prom dress on Black Friday got $30 off pretty cool since it was $300. Ordered it, and my phone stopped working, when I got a new phone I found out that they had emailed me 5 times and called me 3 times at their own charge all the way from China. Anyways apparently my dress just didn't come in burgundy like I wanted, so I changed the color to red in like five minutes. Two weeks later my dress shows up to my door! It fits perfectly, I love the built in bra, and it is pretty much the best dress I ever could've dreamed for. Got the website from a friend her dress is perfect too. Definitely recommend it, but still everyone else seems a little sketchy, who knows maybe they just ordered at an off time or got crappy tailors.

Recieved my second order from DreamProm and I couldn't be happier. First I ordered 3 bridesmaids dresses and I was extremely happy with the product-- really neatly sewn seams and hems, with beautiful shiny fabric and they even have bust pads which is lovely and unusual. I requested that the dresses be lengthened and they were! To my exact specifications! So anyway, one of the bridesmaids had grown a little and her dress was a bit tight so I thought it would just be easier to buy another dress. It arrived, like my other order, earlier than expected and it matches the other dresses perfectly in length, colour and quality! Very happy and will order from here again and recommend this online shop to my friends.

-10 rating! DO NOT BUY FROM THIS SITE! We ordered a dress and the dress that was received was not as pictured nor did it fit properly. We were advised to take it to a seamstress and they would share the cost of alterations. They gave us a run around to send pictures & the invoice. The seamstress even found that the dress was glued in some spots. That's right GLUED. The alterations were $250 so when we tried to ask for a refund or help paying the said no and offered us a 20% discount on a new dress and told us to have fun at our event. Why would anyone want to buy another poorly made, ill fitting dress from a company that doesn't back up their product?

My dress is perfect! It was delivered before the scheduled in perfect conditions. Support team from dream prom is very polite and accessible. We were in touch by email and online chat and I was very pleased with their attention. The dress is even more beautiful than it appears at website, it was a great surprise! The only thing I would suggest is to have the pictures at site in higher definition, I am sure there will be more clients that will buy dresses if they see it closely. I will definitely recommend this team for my friends and family!

Time will tell what my ultimate experience is. I ordered my dress yesterday in a custom size. They emailed me today to question my measurements as they did not seem correct to them. I signed into my account and there was a notice that said they need more info from me. I used the Online Chat. They answered very quickly and were very helpful. Of course I don't have my dress yet, but so far the experience has been good. I was really hesitant to order from this site due to the bad reviews, but I decided to take a chance. I'll report what happens when I receive my dress.

Do NOT buy from DreamProm for if you experience any problems, these people will NOT honor their guarantee that all garments will fit within a 1 inch margin. Instead they will continuously question your measurements and photos, endlessly responding to your emails with more requests to take new measurements and stock phrases about how they appreciate your business. They will also try to play upon your sympathies begging you to consider that they will have to suffer a loss if you do not keep the garment and never considering the loss of time, money, and goodwill you've suffered in dealing with them. There is no one you can talk with about your problems, and they won't give you a return address or authorization to send back their poor fitting garments. If you are lucky, and only after you've become exasperated from communicating with them several dozen times, they may offer you a 20% refund. I ordered a $255 outfit from DreamProm that was made so large it literally fell off of me. I then wasted over 40 hours of my valuable time corresponding with them, measuring myself and the garments, making clear photos of all measurements, having a seamstress re-measure and make photos, and then having a second professional tailor re-measure the garments. All results were the same and confirmed the measurements in my original complaint were correct and that DreamProm made garments incorrectly. My seamstress refused to even try to make the alterations saying they were too substantial for her to effectively handle. While the tailor was willing to attempt the alterations for $125, they feared the outfit would still not fit properly and thus could not give a guarantee. On top of everything else, the garments weren't even in the same colors I'd ordered. While I could have lived with the white and grey vs. the light grey and dark grey colors ordered, the outfit simply doesn't fit and can't be worn. I'm now out $255 and am forced to purchase another outfit for a special occasion. I've turned all my files and photos to Visa and hope that will be the end of this nightmare experience!