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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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The dresses are so affordable and the quality is great. Fast shipping too! No complaints!
TERRIBLE! Looks nothing like the picture, the chest area was made so wide that whole chest is exposed, fabric looks nothing like the material in picture. When contacting customer service asking for a new and Correct dress they not only ignored my emails but when they did reply to my email that included pictures of what they provided me vs what I ordered they stated they encouraged me to just sell it or I could return it and pay a 20% restock fee, shipping to return as well as reimburse them the "free" shipping I was given when it was sent! Pathetic. I never even asked for money. I simply asked for the correct dress! Customer service is awlful and disrespectful
This website is really great, the dresses shown, are what you get at the end, very profesional website, and very good products. I already ordered like 6 times, and everything arrived at the right time, like expected.
I extremely encourage people to shop here, and i wish this website, a long, and bright future.
Thank you Doris Wedding
I searched for cheap evening dresses and I found this website - I am so glad that I did! The quality of the clothes are great and cheap too. Personally you should stay away from one size pieces even though it fits from 2 to 26W.
DorisWedding is an awesome place for me to shop because I am a student that doesn't have a lot of money! Their customer service is great and they answer really quick but sometimes can be difficult sometimes - back and forth so many times!
The only thing that I am not satisfied with the shipment. First time I ordered I chose the cheapest shipment and it was so slow!
I love this site doriswedding has a many varieties of dresses i have ordered a dresses all are very good, customer service fantastic... thx doriswedding
I bought couple of dresses from doriswedding.com
I loved them. The size fits perfectly and the quality of material is very good. I made several purchases after that and now it is my favorite online store.
I was a little worried about ordering based on some reviews I have read but I really wanted a few things so I gave it a chance. I'm so happy I did, I did pay for expedited shipping. Three of my four dresses arrived in about two weeks all three were exactly what I expected from the pictures good quality at a great price. I ordered my dresses a little big, again because of the reviews I had read and I wish I had just been true to the size chart that they offer because it would have been perfectly true to the size on the conversion chart so now my dress are a little big, but that was my My fault. I contacted them about the last dress they said I could wait or order something else or get my money back but their customer service responded to me with in 24 hours but usually within 12, and were very helpful, I chose a replacement dress. I will absolutely order from that site again without hesitation!
After my negative review they refunded me whole amount readily... Happy with it. Good customer service. Hope it I get chance to buy again to know if products are not that bad... (hoping for fast shipping n less shipping charges next time) :)
I was totally surprised at the quality of the clothes and the competitive prices that I got from doris wedding. I was like "Wow" this is really good. I purchased prom dress and evening dress, they were grate. If you want great items at good prices, check with Doris Wedding
I had no issues with my order. Everything ran true to size based on the sizing charts and arrived within 3 weeks of placing my order. All of my dresses were of good quality and appear as pictured. I'm extremely satisfied with my overall experience
Ordered two prom dresses so far and they are both very nice. Good Quality
Amazing website with a variety of items of good quality, affordable prices and excellent customer service.
THE SIZE OF THE DRESS DOES NOT MATCH THE TABLE IN THE PAGE, I OPENED A DISPUTE AND I GOT REPLY ON THE MESSAGES I SENT. NOT GOOD RETURN POLICY! BE CAREFUL WHEN YOU PLACE YOUR ORDER
The experience was good enough for me to shop with them again. Some of the dress were not that good but the company as a whole was just fine.
I purchased 7 of these for my bridesmaids from doriswedding and I was really scared of buying them online. When we got the dresses, they fit as we thought, most of them have smaller busts so they were a bit big in that area but nothing that can't be tailored to perfection, another one had the opposite problem so we ordered another and left this one as a backup, and when I placed the order, I was surprised to hear from Alex. He sent an e-mail stating that if it was a sizing problem, we could send measurements and he would custom-make it! Although we went for the bigger size, I thought his attention was great and would definitely buy from him again great quality and great service for a low price! What more can you ask for!
I have to say I really enjoy DorisWedding although at times I think they love ticking me off with the delay in shipping items out and with that said I love the items I have gotten from them. I had a few problems in size until I figured out the sizing charts now all is good. I have gotten dresses, right now I am waiting on the rest of my last order!
Dress arrived quickly well packaged. Now I'm trying on it.
Very impressed!
Got my order from this company and I have to admit to ordering dresses as a result of their tempting offers.
Always great prices and great service. Never been disappointed on price or quality. Will buy again!
We visited doriswedding after recommendations from my niece who had bought her wedding dress before.
We were provided with a wonderful service by their customer service, Alex, when we wanted to choose a dress for myself for our upcoming event. Alex explained everything we wanted to know in simple & polite language, went into great length to find the perfect dress we were looking for, he truly made us feel at ease. The whole shopping process from beginning to finish was smooth, nothing to complain.
Alex has a good knowledge about the dress and would recommend this site to anyone looking for dresses.
Thank you, Alex for all your kind help. I love my dress and get lots of compliments for the dress.
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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DearAmy,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
We have reviewed your order issue in detail and we have already resolved it through our support center. Please check your email box. We would be really appreciate that you can reply us.
We are always responsible for our customers.If there is anything we can do, we are always here and helpful.
Thank you very much in advance!
Yours Sincerely.
DorisWeddig Customer Service