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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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It's perfect. Tried on a dress in the bridal shop and was going to buy it then I saw the price tag. Went looking online and found this one. Didn't know what to expect since it was way cheaper than the bridal shop. I loved it as soon as I opened the package. It went above and beyond my expectations.
I am supremely happy with my purchase! Me and 3 other girls ordered these for our friends wedding as bridesmaids dresses, all different shapes and sizes and we all fit perfectly. They got here in an extremely timely manner, GREAT quality and it fits like a glove! I will absolutely be purchasing through This store again.
The bridesmaids dresses turned out exactly how I imagined! They were sized perfectly and my bridesmaids didn't have to get any alterations! I would definitely recommend to anyone :)
Dresses look great and arrived in plenty of time. Quality and look are just like the expensive brand name dress that is so popular now! Can't wait to see my bridesmaids in them!
These dresses was by far the best. I was very skeptical at first with ordering online, but the dresses are perfect. They fit each bridesmaid perfectly. The communication was amazing in regards to making sure the measurements that I sent her was correct. I also received all dresses much sooner than I thought which was great. I would definitely recommend this company to everyone.
I ordered my bridesmaids' dresses from this shop and they were in my hands just 3-4 weeks later. I am absolutely thrilled with the quality of the dresses and the beautiful design details in each one. There is no difference between these dresses and the $300 Watters dress I had to buy for bridesmaid duties in another bride's wedding! Can't wait to see my girls in them on my special day :)
I honestly can not say enough GREAT things about this shop. The dresses are gorgeous, we ordered 6 for my bridesmaids and every single one fit like a glove. They are well crafted and so gorgeous!
The dress is perfect. All of my bridesmaids dresses are exactly what I imagined. Shipping is extremely fast.
I am a bride with 8 bridesmaids and 1 junior bridesmaid. I am absolutely impressed with the dresses! It is so scary to order dresses online, let alone overseas. Andy was always in contact with me. Even when I sent in the measurements, her team took the time to check the measurements and let me know one of the dresses didn't seem right, and we got new measurements for her. The dresses came back PERFECT! Each dress fit like a glove! We were all so impressed with the quality, there is a boning bodice and layers upon layers of chiffon. I can't get over how lucky I got finding Andy! I have another friend getting married and she will most likely order her bridesmaid dresses as well.
Andy let me know when the dresses were sent and gave a tracking number, she made the process easy!
Thank you a million times.
Ordered 6 dresses ( in three different colors as shown in pic) and from start to finish I cannot fault this ladies service. She has excellent communication and works very hard to achieve what you are looking for. I was so pleased with the quality and professional finish of the dresses and cannot believe how quickly they were done and shipped. I would have no problem recommending her to anyone... Thank you so much..
I ordered 5 bridesmaid dresses in turquoise and they are gorgeous. Excellent craftsmanship, fit perfectly and delivered on time. Every message I sent was responded to super quickly and really helpfully. I am totally satisfied with the service I received.
Items are just as pictured and described. Very Happy with my purchase. Bought these for my bridesmaid dresses. Would definitely recommend this shop! They are great to work with because they are very polite, understanding, and willing to work with you, whatever your requests may be. They also do faster shipping at no extra cost if you're really short on time. These are your people if you want good quality at a great price!
Great samples! I'm so glad I ordered these before ordering my dresses. The material feels luxurious and of good quality. They arrived within the week which was great help as well.
I liked how this shop brought my vision alive! I ordered a custom dress by just showing them the picture and told them what color I wanted. There were a few bumps in the road with miscommunications but everything worked out fine! Thanks again!
I couldn't be happier! Kathy did an amazing job! I felt like I was being quite picky, I had her make a couple alterations (neckline, and lining underneath the sheer top) to the dress and was worried that it wouldn't turn out right. I can't believe I waisted my time worrying! Kathy fair exceeded my expectations, the hemming is straight, the beadwork is flawless and strong, the materials are good quality and she fitted the dress with my measurements perfectly. Not only that, but she was finished in a few weeks! I will not hesitate to recommend or order another dress. Thank you so much Kathy!
They are so awesome. I'm the Maid of honor in my sisters wedding. Her wedding party is spread all over the U.S. And they got all of 7 dresses to us as promised. The dresses are made out of great material and are not cheap looking. Would totally buy from again. If you have time to order (the wedding has been a year planning) please consider buying from them. You won't be disappointed. Always choose custom size and measure yourself. It's worth it!
My dress got here well before the time I expected. It's beautiful, only reason I gave it 4 stars instead of 5 is because I ordered it in black & expected the sheer part at the top to be black as well but it is nude instead. Other than that it's great, great quality & great customer service as well. Thanks Kate.
Awesome store and awesome store. I am giving 3 AWESOMEs to you. Recommended! Very good one.
My experience is not so good in online shop. Actually its my first time purchase in this types of shop.
While I immediately fell in love with this design, I was skeptical about ordering dresses I hadn't seen in person, or saw anyone wear. If you're like me, put the skepticism aside, the quality of the dresses is worth the risk and (again if you're like me), back and forth dialogue with Cindy to be sure it's exactly what you're looking for.
I chatted and worked with Cindy over a few weeks to make sure this dress was perfect for my 6 bridesmaids. The dresses arrived last week and I couldn't be happier! The cut is flattering on each girl, all different shapes and sizes! Very minor alterations are being made locally to tighten up the lace, but so minor, not a negative at all!
The dress was a custom order and it's gorgeous! It's perfect. Exactly what I asked Kathy for. Kathy has been so helpful and so easy to work with in order to get the dress I wanted! Once she shipped it, it came quickly and was ready to be shipped in less then a month! If you need a wedding dress your best bet is with this shop! I have no problems except the zipper does come off the track once it hits the belt. But Kathy is having me remeasure and send it back at no cost so she can fix it and make it perfect for me. She is truly an angel!
Thanks Kathy!
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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