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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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Today I have made up myself to writer review about my experience. In one word, DorisWedding is an alternative for me. I buy products from different source in Online. This seller is one of them.
Specifically the seller has an office in our city. We can contact them easily for any product issues related to size, colors and standards. The most important thing that attracted me is their customer service. It was awesome.
I prefer this shob for wedding dresses as it provides qualitative products for me at least.
I will surely recommend this.
And thanks to the manager. Because he asked me to write a review if we really want to help them. So, I did.
Although I bought dress quite a long time ago from doriswedding, I am writing this review today as I have reviewed two more sites in Sitejabber.
I was totally unsure about doriswedding. But My friends tell me about it though. I bought a dress for wedding of my friend to give her as a gift. We didn't share it with her (Cavitova) though. But I was really confused as I was not familiar with Online shopping. But finally I got the dress in my hand and in time.
The Quality was good and awesome. I don't know really about others choice but it was great. And my friend was happy.
But I missed to order this time from here for our upcoming wedding. I already ordered from two websites and I have already gotten my products and those are also good. Just like DorisWedding. Hope next time I will order from here too.
I LOVE these dresses! I ordered one to make sure it would fit all three of my bridesmaids and then immediately ordered two more. The quality and feel of this fabric is beautiful.
Super happy I came across these! Ordered 3 then had to get another and they, all 4, came quick! Just had to message the seller to let him know. Very nice material, stretchy and cool to the touch! My girls are going to look fabulous in July!
Good dress! Properly fitted with my body. Eye catching and colorfully well. Although it was only a inch short, but it was fit and fantastic.
I won't recommend this shop now though, but I will try once again. I hope then I will try to recommend this.
Absolutely Brilliant! Do not need many words to describe. I am happy. I will do it again. Especially in my next event.
For my marriage, I ordered dresses from few online sources. Although I had a good collection in my hands.
DorisWedding is one of the most perfect online sources. They use good materials in their dresses. My expectation was more but I got a little bit less. But the dress was colorfully OK and very well fit. I will think of the name of Doris next time. I hope I will get the best dress next time.
The dresses were good. Although the dress came to me after a day later, but I think this online shop is not so bad. Anyway, thanks for the dress.
I love their dresses! Lucy is so accommodating! These dresses are going to be a big hit! I love the color and the material is heavy to give a nice drape so the item can flow well. It is not too shiny and not to matte, somewhere in between; just right to say the least. I bought size 10 and the mint color... They are always packaged very neatly to avoid wrinkles... until I had to repackage to ship to my bridesmaids, ugh! But overall, fast shipping when you know what you need as I didn't... Lucy was very patient with me through the ordering process. Sometimes I thought he forgot about me but he didn't. The price, quality, and shipping (combined) are unbeatable when compared to the other twist wrap/infinity dress sellers on June Bridals. I will shop here again!
Excellent purchase experience! Shipped quickly and dresses were good value for money - which did not reflect on quality as they don't look cheap in the slightest. I bought 2 for my bridesmaids who are both very different shapes (1 curvy size 10 and other very slim size 6) and they look amazing in them. I'm very excited to see them on my wedding day.
We bought two of these blue dresses and they are sooo comfortable! Watch online on youtube on how to measure your size. Alex is always emailing bk and forth in a timely fashion. I would purchase from him again! We bought the long mint one too. It doesn't wrinkle much at all! Happy with purchases.
Dress is fab, the only problem was, my bridesmaid give me the wrong length, so I have got to get it to a dress makers to have it cut off, she gave me 46" instead of 36", but I am very pleased with the dress and that's not your fault. Thank you very much all my bridesmaids are really happy I have had 6 off you in total 3 purple and 3 lilac.
"This dress was perfect for what I wanted, simple yet elegant, the multi way versatility is a big plus! I can count at least 10 ways to wear the dress, and it's EASY to wrap.
The Navy blue is a great color, true to picture not see through at all, With this color. Included in purchase was a tube top bra for extra support and coverage, another big plus. Seller was quick w replies and helpful when I asked to see back styles of dress. I really like the dresses because they are also not So form fitting, they would fit a variety of shapes. It does have a small (thin) elastic band around waist area- this I would say is the Only thing I can think of that may make it difficult to buy, go for bigger size versus smaller. With the way the dress can be wrapped no one will be able to tell if it's too big, but You will feel it too small."
My bridesmaids love their dresses! I was a little nervous about my plus size ladies but they love them especially after they realized they could wrap the straps wider to cover their backs! Thanks again for your patience Lucy! Thank you for the samples as well!
This dress truly is stunning. I was extremely hesitant to order bridesmaids dresses off an online site, especially without even seeing the dress in person. However after speaking to the shop worker several times I felt very comfortable. She replied extremely fast to all of my messages and went out of her way to make sure I got exactly what I needed. I originally ordered the dress in the dark gold color, but later on I changed my mind. She allowed me to change the order with no trouble and she was extremely attentive. The dresses came very fast too, which was a huge bonus.
If you are like me and may be having doubts, don't! You will love the dress! I found similar dresses at department stores, and they were all $200+ You really can't beat the service, price and quality.
Kathy, you were sooooo awesome to work with! Thank you so much! I ordered 5 dresses from her for my girls and she was so good with communication and the shipping was super fast. It fits my girl perfectly, looks amazing, and she reports it is light and comfortable! Thank you, Kathy for helping me bring my vision to life! I wanted my girls to be glam and with these dresses, they will be! I highly, highly recommend this shop! You will not be disappointed. It's perfect!
This dress was gorgeous. I had several issues with the sizing though. She is very precise on the sizing so I would definitely go bigger and get alterations. I can not stress the sizing enough! That's the only issue I have with the dress. Each sequin is separately stitched on. It is beautiful! I wore it for my senior prom. Couldn't have gotten a better one. I ordered the mint green dress and it is EXACTLY the color of the photo. I am impressed. Thank you Cindy!
I just received my dress. I absolutely love it. It fits perfectly and the extra length I had requested is just right. Thank you so much. I can't wait to wear it as a bridesmaid dress at my friends wedding next month. I will definitely be buying some more dresses in the future! The seller was very helpful and replied quickly when I realized I needed another size. The dress fit perfectly and is very comfortable to wear.
I must say a huge THANK YOU for this beautiful dress. I can not believe how comfortable it is and how great it looks on. I felt comfortable and glamorous. The simplicity of the style id beautiful and I'm tempted to buy it in more colors. Exactly what is pictured, good quality and correct sizing. Loved the dress. Thanks!
You did a BEAUTIFUL job! We (the bridesmaids) took a risk being that these dresses. The communication from this designer was perfection and couldn't have asked for a better designer. She answered any and all questions we had in a very timely manner. I never waited more than a day to get a response. Very very pleased and would recommend this store to anyone! Thank you again for making this happen. You are beyond talented.
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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