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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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The order was received earlier than expected. Cindy was also helpful in fixing a problem with one of the dresses and I have now placed an order for more dresses. I was a bit nervous doing business in the beginning but now I am more than happy to refer Emma to anyone that needs custom made dress. Excellent customer service and work!
We ordered one to see the color in person, how well it would be made, and how long it would take in preparation for a wedding. The color is perfect, a nice, soft gold. The construction is wonderful, fully lined, with just a hint of lining to protect the skin from the edge sequins and it took only 4 weeks from order to receipt. We chose the custom sizing option, and it fit my daughter perfectly, (be sure your measurements are accurate, because they constructed it accurately) We will be ordering the rest of the bridesmaids dresses shortly, and the wedding will be lovely.
Dress is BEAUTIFUL! It was more than I was asking for. I needed extra length added to the bottom. That was no problem. Fit was perfect! The material is pretty stretchy. I had MANY MANY MANY compliments on my dress. I will defiantly be ordering from here again. Shipping was SUPER FAST! Thank you SO much!
Totally obsessed with these dresses and so are my bridesmaids! It couldn't be more perfect. We measured one of the bridesmaids who usually wears a 4 and she was measuring a 10! We knew that wasn't right. She ordered a 4 and it was a perfect fit! They responded to messages very quick and were very helpful.
Originally they sent me the wrong dress but once I sent her a message they resolved the issue VERY quickly! I got the correct dress in and it fits like a dream! Very comfortable and I love how light it is. The train is a lovely delicate touch. What is super cool about it is the strap on the back is actually elastic so it aided with easy on and off. I love the way this dress looks and the fact that it is so comfortable! Excellent buy!
This dress is stunning! It's made well and the light gold color is exactly what I want for my wedding party. My measurements fit within the size 6 parameters and the dress fits true to size, with only a hem needed. While yes some of the sequins do fall off, there are so many sequins that you can't tell any difference if they do come off. Also, the inner layer is soft so the dress still feels very comfortable on.
June Bridals was very quick to respond in our conversation chats and after confirmation of shipping, I received the dress in less than 5 days. SO pleased! I will order the rest of the dresses for my bridesmaids now!
I was told i was going to get my dress by March 25 and i never got it and i also never got an and email letting me know the status... I also email them several time asking about my order and all I got was silence... i am very disappointed with them and bery upset
I'm buying from Doris Wedding for some time now and I have never had any complaints.
Shipping time is up to 3 weeks and I always count on it.
Dresses must be checked for exact measurements. Don't count just on sizes.
I'm buying products with already made reviews, but a few things hadn't been reviewed and nothing bad happened.
I'm satisfied and always coming back.
The experience that i have with this page have been wonderfull. Thanks DORIS Wedding for making my online shopping best. I am so in love with it.
I had problems which the support have solved for me, i recommend you this store! Thumbs up. This website is the best for ordering. You get the best dresses more than your expectation. Awesome service.
"The shortest review: I recomend, it's a good website. The longest review: I know this page a long time ago, I read a lot of reviews of other buyers and the most say that's fantastic, and it's. You can buy a lot of different dresses, always arrives in a short time and in good conditions, and without paying a lot of money! Only: AMAZING."
I have been dealing with DORIS WEDDING for about 1 year and I don't mind waiting 3 or 4 ( I live in Ireland) weeks for my item as I know it will arrive and it will be what I ordered.
Once again very pleased with doriswedding, purchased an evening dress fit great and very comfortable
Doriswedding is the most amazing store I have found to purchase from on the internet.
Their dress variety is just simply amazing being a one stop shop!
Your purchase in most cases leaves within 24 hours if not the same day of your purchase
It is perfectly wrapped, I have never received a damaged, and have never had to request a refund for any reason.
Jump on board the best online shop -Doriswedding"
If I could give this company a zero, I would! Ordered a dress over a month ago. They took my credit card (and it was charged) however I never received a confirmation code! Being that there is no phone number to call, I am subjected to email. No one seems to know anything and I am consistently told "please let us know if we can help with anything"! It's the same cliche email signature with NO results. I am forced to contact my cc company to fight the charges. This company is terrible and has left me (the bride) with one week to find a dress! SO disappointed!
I ordered a dress for the mother of the bride today. I went on line and ordered, gave my cc info and the system did not give me any confirmation at all or any order number to check. That it is no good. I contacted my cc company and put the request to check the transaction because i did not trust the fact that they dont have a custumer service number to call and they never answered my message. Please let me know what is going on with this company. Please post with a help answer.
Hi Minerva,
Good day.
Thanks for taking the time to write to us!
Please kindly note we do not have shifts
On weekends.
Sorry for any inconvenience may cause you.
We received your order drw20170108-35885
And it will be processed today.
If you would like to cancel your order
Please kindly let us know.:)
Thanks for your understanding and cooperation.
Best Regards,
Alex
I'm not impressed with this company or their customer service. I ordered a custom size dress that wasn't to specification (I had even added an inch to all of my measurements just to be safe) and is completely unwearable at this time. I contacted their customer service and there was nothing that they could or would do. I wasted $150. Be careful with this company.
Dear Customer,
Good day.
Sorry for any inconvenience may cause you.
To satisfy our customer is our priority. Therefore
We have strict quality control procedure to make
Sure all dimensions keep accordance with your
Personal measurements submitted in our system.
We are sincerely sorry that even though it does not fit
Properly. I double checked all measurements of your
Dress and there is no fault on our part. We may suggest
You go to a local tailor for help.:)
Best Regards,
Customer Support Team
I'm beyond frustrated with this place. I placed an order for 3 custom dresses on 11/10/16. My credit card was charged and I received an order #. On 12/14/16, I noticed the charge was reversed on my credit card statement. I tried to check my order status, there was no info there. I e-mailed them on the same day and as of 1/3/17 I have yet to hear from them. I have no problem if my dresses would have taken longer to complete, I just think my order was cancelled by doriswedding with no explanation. I didn't want to give them a negative rating and I wouldn't have if someone from customer service had just gotten back to me.
Hi Irene,
Thanks for taking the time to write to us!
I checked your order in our system and found out
It indeed was cancelled and refunded in December.
I looked into your case and it seems all our emails
Went to spam and so did your emails. I pulled several
Emails of yours from our spam box just now. We are
Sorry we all missed our chances to communicate.
Our partners stopped supplying dresses in your order therefore
We cancelled your order and sent you an notification which apparently
Did not get through to your email box.
Sorry for any inconvenience may cause you.
We sincerely hope you can delete this rating
Since no charge has been made. Again we
Apologize.
Any questions, please don't hesitate to let us know.
Best Regards,
Alex
The dress fits as expected (respect the measurement chart). The quality is great and it looks like the picture. I'm very happy with it. Professional site.
My wedding dress arrived beautiful and well made im really happy with it. I was indeed skeptical at first since I saw bad reviews but I decided to give it a try and it worked out just fine!
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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Hi Julia,
Sorry for any inconvenience may cause you.
Please kindly note all dresses are made to
Order and it is our busy season.
We respond to every email sent to our support
Team within 24 hours. If you do not receive a
Response instantly you do not have to worry about
It. We will get back with an exact arrival time.
Your understanding is highly appreciated.
Best Regards,
Customer Support