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Dorriswedding

3.9

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Dorriswedding Reviews Summary

The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.

This summary is generated by AI, based on text from customer reviews

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Bangladesh
1 review
0 helpful votes
Follow Debbie L.
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The order was received earlier than expected. Cindy was also helpful in fixing a problem with one of the dresses and I have now placed an order for more dresses. I was a bit nervous doing business in the beginning but now I am more than happy to refer Emma to anyone that needs custom made dress. Excellent customer service and work!

Date of experience: May 14, 2017
Bangladesh
1 review
0 helpful votes
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We ordered one to see the color in person, how well it would be made, and how long it would take in preparation for a wedding. The color is perfect, a nice, soft gold. The construction is wonderful, fully lined, with just a hint of lining to protect the skin from the edge sequins and it took only 4 weeks from order to receipt. We chose the custom sizing option, and it fit my daughter perfectly, (be sure your measurements are accurate, because they constructed it accurately) We will be ordering the rest of the bridesmaids dresses shortly, and the wedding will be lovely.

Date of experience: May 12, 2017
California
1 review
0 helpful votes
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Dress is BEAUTIFUL! It was more than I was asking for. I needed extra length added to the bottom. That was no problem. Fit was perfect! The material is pretty stretchy. I had MANY MANY MANY compliments on my dress. I will defiantly be ordering from here again. Shipping was SUPER FAST! Thank you SO much!

Date of experience: May 12, 2017
Texas
1 review
0 helpful votes
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Totally obsessed with these dresses and so are my bridesmaids! It couldn't be more perfect. We measured one of the bridesmaids who usually wears a 4 and she was measuring a 10! We knew that wasn't right. She ordered a 4 and it was a perfect fit! They responded to messages very quick and were very helpful.

Date of experience: May 12, 2017
GB
1 review
0 helpful votes
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Dress is perfect!
May 13, 2017

Originally they sent me the wrong dress but once I sent her a message they resolved the issue VERY quickly! I got the correct dress in and it fits like a dream! Very comfortable and I love how light it is. The train is a lovely delicate touch. What is super cool about it is the strap on the back is actually elastic so it aided with easy on and off. I love the way this dress looks and the fact that it is so comfortable! Excellent buy!

Date of experience: May 12, 2017
Bangladesh
1 review
0 helpful votes
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This dress is stunning! It's made well and the light gold color is exactly what I want for my wedding party. My measurements fit within the size 6 parameters and the dress fits true to size, with only a hem needed. While yes some of the sequins do fall off, there are so many sequins that you can't tell any difference if they do come off. Also, the inner layer is soft so the dress still feels very comfortable on.

June Bridals was very quick to respond in our conversation chats and after confirmation of shipping, I received the dress in less than 5 days. SO pleased! I will order the rest of the dresses for my bridesmaids now!

Date of experience: May 11, 2017
Pennsylvania
1 review
0 helpful votes
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Never got my dress
March 28, 2017

I was told i was going to get my dress by March 25 and i never got it and i also never got an and email letting me know the status... I also email them several time asking about my order and all I got was silence... i am very disappointed with them and bery upset

Date of experience: March 27, 2017
Doris W. — Dorriswedding Rep
over a year old

Hi Julia,

Sorry for any inconvenience may cause you.
Please kindly note all dresses are made to
Order and it is our busy season.

We respond to every email sent to our support
Team within 24 hours. If you do not receive a
Response instantly you do not have to worry about
It. We will get back with an exact arrival time.
Your understanding is highly appreciated.

Best Regards,
Customer Support

India
1 review
1 helpful vote
Follow Jennifer B.
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I'm buying from Doris Wedding for some time now and I have never had any complaints.
Shipping time is up to 3 weeks and I always count on it.
Dresses must be checked for exact measurements. Don't count just on sizes.
I'm buying products with already made reviews, but a few things hadn't been reviewed and nothing bad happened.
I'm satisfied and always coming back.

Date of experience: March 25, 2017
India
1 review
0 helpful votes
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The experience that i have with this page have been wonderfull. Thanks DORIS Wedding for making my online shopping best. I am so in love with it.

Date of experience: March 24, 2017
India
1 review
0 helpful votes
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Very satisfied
March 24, 2017

I had problems which the support have solved for me, i recommend you this store! Thumbs up. This website is the best for ordering. You get the best dresses more than your expectation. Awesome service.

Date of experience: March 24, 2017
India
1 review
0 helpful votes
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So so good
March 23, 2017

"The shortest review: I recomend, it's a good website. The longest review: I know this page a long time ago, I read a lot of reviews of other buyers and the most say that's fantastic, and it's. You can buy a lot of different dresses, always arrives in a short time and in good conditions, and without paying a lot of money! Only: AMAZING."

Date of experience: March 22, 2017
India
1 review
0 helpful votes
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I have been dealing with DORIS WEDDING for about 1 year and I don't mind waiting 3 or 4 ( I live in Ireland) weeks for my item as I know it will arrive and it will be what I ordered.

Date of experience: March 22, 2017
India
1 review
0 helpful votes
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Speedy dress
March 22, 2017

Once again very pleased with doriswedding, purchased an evening dress fit great and very comfortable

Date of experience: March 21, 2017
India
1 review
0 helpful votes
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WOW What A Store!
March 22, 2017

Doriswedding is the most amazing store I have found to purchase from on the internet.
Their dress variety is just simply amazing being a one stop shop!
Your purchase in most cases leaves within 24 hours if not the same day of your purchase
It is perfectly wrapped, I have never received a damaged, and have never had to request a refund for any reason.
Jump on board the best online shop -Doriswedding"

Date of experience: March 21, 2017
Arizona
1 review
1 helpful vote
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Where's My Order!
March 15, 2017

If I could give this company a zero, I would! Ordered a dress over a month ago. They took my credit card (and it was charged) however I never received a confirmation code! Being that there is no phone number to call, I am subjected to email. No one seems to know anything and I am consistently told "please let us know if we can help with anything"! It's the same cliche email signature with NO results. I am forced to contact my cc company to fight the charges. This company is terrible and has left me (the bride) with one week to find a dress! SO disappointed!

Date of experience: March 14, 2017
Virginia
1 review
13 helpful votes
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I ordered a dress for the mother of the bride today. I went on line and ordered, gave my cc info and the system did not give me any confirmation at all or any order number to check. That it is no good. I contacted my cc company and put the request to check the transaction because i did not trust the fact that they dont have a custumer service number to call and they never answered my message. Please let me know what is going on with this company. Please post with a help answer.

Date of experience: January 7, 2017
Doris W. — Dorriswedding Rep
over a year old

Hi Minerva,
Good day.
Thanks for taking the time to write to us!
Please kindly note we do not have shifts
On weekends.
Sorry for any inconvenience may cause you.
We received your order drw20170108-35885
And it will be processed today.
If you would like to cancel your order
Please kindly let us know.:)

Thanks for your understanding and cooperation.

Best Regards,
Alex

Wyoming
1 review
1 helpful vote
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Don't waste your money
January 4, 2017

I'm not impressed with this company or their customer service. I ordered a custom size dress that wasn't to specification (I had even added an inch to all of my measurements just to be safe) and is completely unwearable at this time. I contacted their customer service and there was nothing that they could or would do. I wasted $150. Be careful with this company.

Date of experience: January 4, 2017
Doris W. — Dorriswedding Rep
over a year old

Dear Customer,
Good day.
Sorry for any inconvenience may cause you.
To satisfy our customer is our priority. Therefore
We have strict quality control procedure to make
Sure all dimensions keep accordance with your
Personal measurements submitted in our system.

We are sincerely sorry that even though it does not fit
Properly. I double checked all measurements of your
Dress and there is no fault on our part. We may suggest
You go to a local tailor for help.:)

Best Regards,
Customer Support Team

Illinois
3 reviews
4 helpful votes
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I'm beyond frustrated with this place. I placed an order for 3 custom dresses on 11/10/16. My credit card was charged and I received an order #. On 12/14/16, I noticed the charge was reversed on my credit card statement. I tried to check my order status, there was no info there. I e-mailed them on the same day and as of 1/3/17 I have yet to hear from them. I have no problem if my dresses would have taken longer to complete, I just think my order was cancelled by doriswedding with no explanation. I didn't want to give them a negative rating and I wouldn't have if someone from customer service had just gotten back to me.

Date of experience: January 3, 2017
Doris W. — Dorriswedding Rep
over a year old

Hi Irene,
Thanks for taking the time to write to us!
I checked your order in our system and found out
It indeed was cancelled and refunded in December.
I looked into your case and it seems all our emails
Went to spam and so did your emails. I pulled several
Emails of yours from our spam box just now. We are
Sorry we all missed our chances to communicate.

Our partners stopped supplying dresses in your order therefore
We cancelled your order and sent you an notification which apparently
Did not get through to your email box.
Sorry for any inconvenience may cause you.
We sincerely hope you can delete this rating
Since no charge has been made. Again we
Apologize.

Any questions, please don't hesitate to let us know.

Best Regards,
Alex

Canada
2 reviews
13 helpful votes
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Very happy with my dress
December 15, 2016

The dress fits as expected (respect the measurement chart). The quality is great and it looks like the picture. I'm very happy with it. Professional site.

Date of experience: December 15, 2016
California
1 review
6 helpful votes
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My wedding dress arrived beautiful and well made im really happy with it. I was indeed skeptical at first since I saw bad reviews but I decided to give it a try and it worked out just fine!

Date of experience: November 16, 2016

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dorriswedding.com
Parkhill, PA, United States