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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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Dorris Wedding is a company that scams people with the nice website. DO NOT BUY FROM THEM, you will never get a refund even if you DON'T purchase a custom measured dress like me. I bought a size 8 and they sent me a size that was more like a size 4. I immediately took photos showing how small the dress was per their return policy on the day I received the dress. I sent the email and photos...SILENCE on their part to give me a return address and the "required return form" needed on their return policy. They don't reply so that they can use the excuse that they didn't receive the return during the return policy time frame. They never replied to my emails. I had a bad feeling and after my 4th email to Dorris Wedding *******@dorriswedding.com within three days of getting the dress there was no response for the "Return Form and Address for shipment" so I contacted AMEX. Gets worse...they fabricate screenshots for the Credit Card company of emails (see attached photos) I never received any emails after the last email that the dress shipped... beyond SCAM & Fraud. It's been a NIGHTMARE of a SCAM. They send AMEX a screenshot of a supposed email then sent me but never sent AMEX the "return form" either. My fault for not researching this company before making a $218.78 purchase, plus the money to return the dress and I still don't have a refund. Scandalous to say the least. Good for you for doing your homework in advance. Congratulations on the wedding!
The lacy green prom dress we ordered is lovely and fits perfectly. We ordered early and it arrived in less time than estimated. The dress is very pretty and my daughter is happy with it. The cost was so much more affordable than other options we considered. With the custom order- no additional alterations were necessary!
Absolute scammers! I have sent 3 emails regarding returning items still in bag my event cancelled. They give no return forms they speak of and no address where to send them back. Customer service is non exsistant all Al
Dont fall for the cheap prices its a scam and not worth it!
Everything about this dress was better than expected even with the positive reviews. The dress arrived before I expected, which was fortunate for me. It fit nicely, was high quality in terms of fabric and was well received by family, friends and most importantly my partner (now husband)!
My experience was great from start to finish. I had a hard time choosing because everything is beautiful. The best I picked came quickly and fit to perfection.
I get a reply back on a question I asked Dorris wedding dress and just like the wedding dress pictures are stolen off different sites so are ppl identity! Haha what a garbage site.nobody should buy with them they are definitely dishonest with how they run a business! ***Edited (Also the picture on this profile is not mine) weird how this site wanted location and other personal info now puts up a pic I didnt put up)
In addition to a great selection, when I had a problem with sizing and returns, the customer service department outdid themselves in solving my problem and helping me find the perfect dress for my daughter's wedding.
Everything is perfect, specially size and shape. It also arrived on time! Thanks!
Thank you very much Dorriswedding for the beautiful dress, for my friend's wedding, It was a big surprise for her.
The lace fabric was excellent, she felt comfortable when dressed well. Highly recommend!
Absolutely LOVE the dress! Was SO NERVOUS about getting a dress on line without trying it on but the customer service staff was so patient. Told them the requirements and they indeed made it! And it is so beautiful as expected, even more!
Highly recommend!I like their wedding dresses. Because they're so beautiful and great quality. Amazing service and cheap price!
The wedding dress is far exceeds my expectations. It's so well made and it's heavy and smooth. Such a beautiful dress just needs $190! The lace work is spectacular. I couldn't ask for anything more!Thanks!
It's my wedding dress and people couldn't stop complimenting me on how beautiful the dress was.The plunging neck was so sexy! Thank you so much!
This company is a fraudulent company. Do not waste your money on ANYTHING. Sent in CUSTOM measurements and they made the chest/bust measurement where the waist goes. Their customer service is extremely lacking and poor! They will not issue a refund even though this is an error on their end, and get this, want me to pay $50+ in addition to send back the dress in shipping costs. DO NOT WASTE YOUR TIME OR MONEY.
No,compren en esta página DORRISWEDDING ellos solo te roban tu dinero y el vestido se parece al de la foto(pero no es identico)pero es muy corriente y aparte te mandan la talla que ellos quieren Apesar QUE TU LES MAMDES TUS MEDIDAS y no lo puedes regresar tampoco.que no te pase ATI lo mismo que ami
Dorris Wedding made the Lana Del Rey aesthetic shotgun wedding of my dreams possible on a budget.
If you're looking for a high quality gown that won't require alterations, you may be disappointed. However, if you are willing to have the gown altered, you can save thousands of dollars with Dorris Wedding. The gown I chose was a timeless design and catered to my baby bump as well as my taste.
This website is a complete scam! They show pictures of a beautiful dress for a super attractive price and they advertise themselves really well. Here is the nitty gritty. I was skeptical after I bought the dress. I tried to cancel the order 4 days after I purchased online and I was told they already started hand making my dress and I could get back only 50%. So I put my reservations aside and had them complete the dress and send it. I received this dress approx 3 weeks after placing the order. I paid for expedited shipping. When I got this dress, I was so insulted by the poor craftsmanship. The hems were a tiny piece of thread barely holding the dress together. The bust was cut into to different shapes, the lace on the bust was sown half on the material on one side and half off on the other side. I could continue to go on and on about how poor this dress was made. I spent $238 for the dress! They advertise that if you are not satisfied they will give you a full refund (minus the cost of shipping). I contacted the site and it took days for someone to respond. I reached out a 2nd time and it took then a day to get back to me. They gave me a bunch of BS about I'm sure I will look beautiful in the dress but if you really want to return, I have to pay for shipping on my own to ship it back. They deduct the cost of what they paid to ship it from the dress. (THEY ARE IN FREAKING CHINA BTW). Somehow I am only getting back $155 once they take there cost out, they give you 7 days to send it back from the date they approve the return. Per there instructions you have to send a picture of the receipt and a copy of the tracking number once you send it. Then they give you a option 2 (here this) keep the dress and sell it or give to someone else and they will give you a refund of $10. WHAT! The dress is poorly made and when I say poor I could have done a better job and they insult you and tell you give it to someone and take $10 for your trouble. I would not wear this on the most important day of my life let alone donate it to someone else. So, I take the dress to the post office and bam $80 to send the dress back….so now I am out a chuck of money to get $75 back when it is all said and done. Lesson Learned! Luckily, I found a beautiful dress from David's bridal and I will look stunning on my wedding day. I wish I would have trusted my instincts when I placed the order. Brides please save yourself the trouble DO NOT AND I MEAN DO NOT order from this website for your wedding dress. You can find a better affordable option in store at David's bridal or other bridal shops. I hope this review helps someone from wasting their money like I did.
Purchased a dress for mother of the groom dress. Once received it looked nothing like the dress; it was wrong color, and looked nothing like the picture! Multiple attempts made to return the dress that took countless days and finally was told I must pay their shipping $45 and my cost to return the dress to Province of China $107! Then I would get the difference! I'm still waiting! Seek out any other company for success! This company sucks!
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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