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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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It is a real princess' dress. Beautiful very nice looking dress. The price was amazing and the dress was delivered really fast, so I am completely satisfied. Beautiful! Exactly what I wanted for my special day!
Thank you. Pretty material, light to wear and stylish. I am very satisfied! Beautiful design and beautiful quality. Loved this top and colour. Sits perfect on the body and wears lovely. Excellent seller. I recommend it!
Aside from the quick shipping and great packaging. Beautiful! Exactly as in pic and description, the dress looked even better than described! Fantastic dress. So happy about the purchase. LOVE THIS! Great customer service - will be back!
The dress was in better shape than anticipated and arrived in a super timely manner. It didn't quite fit as expected with dimensions given, but I assume that's due to the fabric and that's what a seamstress is for!
Beautiful product, Unbelievable customer service, there was a slight mix up and I was contacted within 24 hours and mix up was fixed immediately... AMAZING! I am over the moon happy with this seller and HIGHLY recommend everyone check out her fantastic product and service!
Superb. The ivory color is very classy and unique, and goes with everything. I love the square cut, it's perfect with skinniest and a black tank worn underneath. The top Illusion also beautiful, can't wait to wear it in the up coming party! Thanks Cherry!
My husband loved this dress as soon as I put it on! Thank you so much! I can't wait to wear it out! It will definitely be a staple for my wardrobe. Beautifully made and quality materials. Great customer service too!
I was worried that it would be too low cut on me (I have a large bust) but the fabric drapes just right. Beautiful color and if you're worried about the hip draping making you look large -- don't be! The cinching and belt at the waist give an ideal, ultra feminine shape and the front and back v neck ensure that you aren't overly covered with fabric and pleats.
Thank you very much for the beautiful dress. It's just what I imagined it. I ordered it for the opening evening of the International Filmfestival. A very angelic dress, simply love it! Beautiful color! Fits perfect. It is, however, a nice casual dress made of chiffon fabric and feels very comfortable.
Thanks again. This dress is going to be a great summer outfit and fits perfectly for my trip to Ibiza.
Beautiful color! The only thing I would note is that the material is light and shows all your curves. That isn't good or bad, but just nice to know. I wore it for my sister's wedding party and it was a hit!
Love this dress! I was so nervous about ordering dresses online for the first time, but Cherry answered my questions, and even provided a sample for a specific color I needed. The dress fits great, very flattering for all!
Every time I purchase from the shop, I want to buy more. This dress is awesome! Very casual chic, comfortable. This dress is gorgeous! It looks great with sandals or heels, but I especially love it with a belt. Beautiful color! Fits perfect. Otherwise, its adorable.
Excellent color, excellent design, the material wears out fairly fast, so it doesn't last long. I am still in love with it and would definitely get another one in a different color.
This is now the third dress that I had ordered from Kathy, and as always it's elegant, chic and falls beautifully. I love wearing it. Thanks again for a lovely dress and some quick shipping.
I really am very pleased how the dress looks and feels! The fabric and color are true to the photos. I'm a size 6/8 and it fits great. Very flattering dress. The delivery was very fast. I was surprised!
Loved it!
I received my dress very fast. The manager was very friendly and attentive. I am very happy with my dress, it's very nice. VERY GOOD SERVICE AND PRODUCT.
This dress is absolutely beautiful, just like the picture. It came very quickly. Only issue was the flower decoration had fallen off the dress when I took it out of the box. This is an easy fix, especially with how much you are saving.
Shipping very fast! Size and quality of the swatches are excellent, will be ordering my dresses as soon as I have measurements. Amazingly helpful! Can't wait to see my bridesmaid dress in the color I chose.
This was very helpful to pick colors for my bridesmaid dresses. It arrived early. Loved the 5 dresses we purchased from you for a wedding. We'll made dresses! And shipped very quickly. Thanks! Would definitely order again.
We ordered multiple dresses and received them quickly. One dress had mistakes but seller fixed it promptly with no hesitation. Dresses are well made and beautiful.
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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