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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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My maternity clients love the dress. Everyone loves it.
Thank you for creating amazing dresses for photographers to provide for their clients. I will be buying more in the future for sure! Owner is very responsive via private message and went above and beyond to assist me. Considering they are made to order, I feel like mine came in a reasonable time frame.
Dresses are beautiful! The color is wonderful and just like the picture. Make sure you wear the bra you will be wearing with the dress when you measure. Most of the dresses fit perfectly! That was the biggest issue we had was that some of my bridesmaids measured with a bra and then tried on the dress without one. They did come with a built in bra strap. I almost think less busty women could wear the strapless dresses without a bra. Seller was responsive to all my questions and then even made a seventh dress last minute! Would purchase again.
This dress exceeded our expectations. The fit is perfect, and quality is wonderful. We loved he built in bra/support. Would buy again from Holly. My daughter can't wait to wear it this summer in a wedding. Great work.
Fantastic customer service!
I was able to customize my dream dress just the way I wanted it.
Gave Helen my budget and she told me what she could do with it.
Came earlier than expected, and it is beauuuuuuuuuuuutiful.
Thanks :)
The dress shipped a few days later than originally expected, but I had it in plenty of time before the wedding! It's beautiful, the color is perfect, and it had a lot more work in it than I anticipated. My only thing is that it was a bit big. Otherwise, Holly did a great job on the dress! I got a lot of compliments at my friend's wedding! Thanks!
This turned out to be my favorite dress yet and ironically it fit the best even though it required more measurements, I couldnt be happier with my decision to buy the bridesmaids dresses from this shoppe.
The dress is way more than I ever expected it to be. Perfect! Dress is exactly as shown (and better!) There are so many little attention to details I wasnt expecting! Cant wait to show it off on my Maid of Honor!
I LOVE the dress that Ashley made for me. I sent her a photo of a dress that I liked and we modified it to fit my idea of a "dream dress". It turned out great! I did have a few alterations done locally once I received the dress, but the overall experience and quality was incredible. I wish I could wear my dress more often as it really is so beautiful. I cannot tell you how many compliments I received!
Working with Andy has absolutely been the best decision I could have made for my whole wedding. It took me forever to find my dress because I had an idea in my head, matched it to a high end designer dress and couldn't find anything else like it in my price range. I finally found a beautiful dress that once I put on, I had that "This is it!" feeling. I got the dress, but still wanted to add the Overskirt/ detachable train. I am still thanking God to this day. I must say, I was definitely a bit weary to purchase such a grand item online without seeing it first, but I am glad I did. Not only did Andy customize my dress, she made a matching Overskirt that is the most amazing thing I have ever seen. I could go on and on but my words are limited. So I'll just same I am the happiest woman right now!
Kathy was a dream to work with! I sent her a photo of a dress and she created a masterpiece that was all her own. I used the skirt as a second dress for later in the reception, and it was a BIG hit! I got a ton of compliments! I cannot say enough about the pleasant experience I had with Kathy and her crew. Not to mention, she did a custom job for me in less than 3 weeks notice!
Cindy is such a great person to work with, she listened to all my detail and took from my pictures i sent of the ideas i had and worked and made the dress her own, Cindy was always there when i had
Any questions or Concerns. Buying a wedding dress is a big Commitment and is one you need to trust in your gut and i trusted Cindy every step of the way. I would tell every bride to be to buy your gown from Cindy and i do bridal couture. She will make all your wedding dreams come true! I hope i can post more pics after my wedding day!
The dress is beautiful! I am the maid of honour for my sister and she is very pleased with it! The colour and material are perfect! Great communication with seller and great product! Thank you!
I have received this dress after around two and a half weeks. And I live in the Netherlands. So I think that is good.
The communication with Sunny is very good! I always have received an answer very quick. Does not matter what the question was about.
I wanted the skirt longer, because I am quite tall, and that was no problem.
The skirt is very nice and the color is like is shown in the picture.
I am very happy with the result! :)
Fantastic dress, lovely material and great color, fits perfectly and I will be wearing it for countless occasions. A worthy buy especially as it was so cheap.
I got this for my best friends wedding... I am going to be 9 months pregnant on her wedding day and knew I would need something that I could use whether I have already had the baby or am still pregnant. I am currently just two days shy of 36 weeks and the dress fits great and there is still fabric to allow for me to "grow" in the coming weeks. The light pink string belt will be the best option for me, as it allows for me to give an empire waist line effect. My best friend loves the dress and it goes well with the other bridesmaids. Dress is true to color and came in a timely manner... I was very impressed with the shipping speed.
I ordered this dress in red for my maternity pictures. I am normally a size 6-8. The dress fit perfectly plenty of room for a much larger sized person too! Lots of fabric. High quality and heavy material and just perfect for our pictures. Thank you so much!
I received the item a bit later than expected, but I was happy that the owner (charming) explained the reason. When I received my dress, it fit me perfectly just like I wished for and the material is so light and beautiful. I would recommend to buy these dresses, cause it was completely worth the wait. I'm look forward to buy more of these!
These dresses are the best! I'm plus sized but in the process of getting in shape and it's nice to know that the dress will fit me no matter how small I get! All I need to go is get a smaller belt!
The dress looked best on me when I wore the belt high to give it an empire waist, and I loved twirling in it!
This is my 3rd purchase from this company. Like my other dresses, this one is a perfect fit. The quality is excellent. The delivery time was excellent, I received it on 10th June, just over 2 weeks after ordering. A very special company. Thank you, Diane.
I can't believe how fast this dress arrived! Not to mention that it is just as beautiful as the pictures! I would highly recommend this seller to anyone, she does lovely work. I will be ordering more from her for sure!
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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