DoordashReviews 1,051

The last thing this company should be in is customer service!
I agree with whoever said they wished they could put negative stars. After placing an order, getting notification from my credit card company and expecting my delivery in the time frame stated- I waited... and waited... and waited. I texted and called my "dasher" who never responded. I called the restaurant who said the card was declined so th dasher left. My credit card company called Door Dash while I was on the line because Door Dash said my card was declined when in fact it was not! Then the Door Dash rep said my order was on the way - no it wasn't! They "decided" to give me a refund ( no kidding since nothing was ever picked up or delivered) Did I mention that Door Dash never contacted me during all this - I would still be waiting since on line it did nor show any cancellation. Then I got a message from my dasher that they went to the restaurant and my order wasn't ready so he left. Fast forward - i spoke with the owner of the restaurant directly who informed me it wasn't MY credit card that was denied - it was the DASHER's card. Apparently the company charges you as a customer then issues a credit card to the dasher to use when they pick up the order. Needless to say this was never mentioned during all this. I did get a "Have a good evening" from the Door Dash customer rep!

They lie and poor customer service i ordered like 15 times 3 different times had problems 2 they cleared up this last time we have to investigate they tell me then later i check again online it said it was resolved you have been issued a credit wow to me that means theres a credit but they lie no credit i call them back rep say we have to investagate again what the heck are they crazy it clearly says resolved credit was issued i got mad both times the way reps treated me and hung up i called back told them disable close my account so they did, also the referral links area ll different mine saidf new customers get $7 off $10 order others say $10 off a $10 order and some get $25 off a $25 order wow really well after i tell all my friends and sahre the link they tell me i told them wrong well doordash changed my referral link offer to free month of delvieries no discount for new customers and i didnt even know it. They do not treat their customers the same i will never ever order again and i will dispute the full amount at my bank since they never resolved it and lie say they did. They are not trustworthy in my opinion i will use another delivery service heck with doordash the way its being run now they wont be in bussiness long anyway. Thank you

The 1st experience for my wife's business was Awful.
Just plain awful.
They promised to "help out a new business with the system every step of the way" & DID NOT.
THEN, reps DID NOTHING but make excuses & request the business itself to "fix it".
How is THAT "taking care of it all"?!

Menu & prices COMPLETELY INACCURATE to the business prices...& they try to charge a 20% "fee"... EVEN WHEN NOT USING THE SYSTEM.

Doordash is a 3rd Party Business Leech.

Been dealing with this nonsense since "covid" when 3rd party delivery businesses tried to FORCE THEMSELVES on my wife's café business WITHOUT our consent.

Apallingly RUDE!

UPDATE: October 11th 2023

I guess DOORDASH has "revamped the system" & no longer uses totally remote access...& has better coverage for businesses.
Since these 3rd Party Delivery Services (do not have my trust, firstly) have decided to "strong-arm" businesses into using them & DOORDASH has the "lowest disapproval rating by customers" compared to others; my wife has been economically FORCED into a corner to have to use them.

The rep (Heri) has shown us the difference between scammers & lazy business entities using the company name compared to ACTUAL DoorDash services; my wife has decided a 2nd chance is in order (bless her fortitude...I woulda said "screw off").

We shall see. This corporate rep that physically visited (AFTER it went to legal measures) actually came to set things right.
It's from 1 Star to a 2 Star...at the moment.
We shall see

First time customer, LAST TIME customer. I should have listened to the reviews.If they keep this customer service up, they won't be in business for long. Photo shows nothing. Which is what I got.

Very disappointed with this service... waited over an hour and 40 minutes for cold food that we had to go down to the lobby of the hotel to pickup ourselves because the driver refused to come to the door of our hotel room, despite receiving a nice tip... and despite not being informed beforehand that hotel room delivery was not permitted. Not sure if this is company policy or driver discretion but it is ridiculous. The food would have been great if the driver would have simply delivered it hot from only five minutes away from our location. Sad that the restaurants don't seem to have any control over their food and reputation once the "DoorDash" driver gets ahold of it... NEVER AGAIN! It would have been more enjoyable to just open the window of my hotel room and watch that $50 float away in to thin air...

Placed an order 05/21@ 6.30 PM. Waited until 8 PM but nothing ever came so we contacted Doordash. Had a conversation with a so called agent (I think it was a computer that answered our questions).
First we were been told the address was incorrect (strange, the last time we ordered the food arrived) and after continuing the so called discussion with the "agent" they suddenly changed their tune and said he was at the house@ 7.30 PM but nobody answered the door.
They refused to reimburse us. I would have been willing to give them another try but after this experience, I will never use them again. It`s like a scam and I wonder how they get away with this. Learned a valuable lesson and will just get my lazy butt out of the couch and get my food myself from now on.

Worst service ever. I ordered and waited for almost 2 hrs. Only to find out when I called the person that they were at home an not working that night. DoorDash assigned a person who wasn't even working! Then their customer service hung up on me when I asked for a supervisor. I called again and was told the supervisor would call be right back. No call. I called a third time and was told (after 10 mins on hold) that the sup would call me back. Still no call. I better get my refund!

I ordered 2 quartz of ice cream from Baskin Robbins, it was supposed to be 2 for $9.99. I have a receipt from the Door Dasher showing me that it was the correct price. Door Dash charged me $26.13 for 2 Quarts of ice cream! Even Baskin Robbins is not THAT GOOD! So, I contacted Door Dash CS, sent a copy of the receipt from Baskin Robbins and they refuse to refund me. They DOUBLE CHARGED ME, and added $4 tax plus my tip! I will never ever use this Door Ripoff again!

DoorDash is a SCAM! I've used DoorDash several times and the past two times have been HORRIBLE. One time the food was late by about 10 minutes, which was frustrating, but I get that things happen. My order yesterday was the final straw! I ordered from ChopHouse, which is very close to my office. The estimated time when I was ordering showed 16-18 minutes estimated delivery time. So I went ahead and placed my order... including the tip ahead of time because that's how they are set up, which is RIDICULOUS. When I paid and my order was confirmed, now my order wasn't going to be delivered for 45 minutes (2:27pm). Again, frustrating, but I had an appointment I had to leave for at 2:45 and didn't have time to deal with it. 2:27pm comes and goes. At 2:37pm I texted the driver asking for an update. No response. I go in and try to cancel the order, but I can't because it's out for delivery. I leave at my scheduled 2:45pm time and get a text finally from the driver at 2:49pm that he left it at the front door. I call my co-worker that was still there and asked her if someone delivered anything or rang the doorbell that we have a HUGE sign that says to ring and she said no. She goes on a scavenger hunt and finds it finally. The food (turkey burger and fries) were ice cold. And I had ordered a milkshake, which is now just a warm glass of milk. Obviously since it had all been out driving around with the driver for over 30 minutes and sitting outside for however long. I contact DoorDash and they say that they will only refund me for 50% of the transaction. WHAT?!?! I didn't get my food at all and it was WAY past the delivery time without any communication. They are sticking to their guns of only refunding me 50% of what I paid - that included a tip and fee on top of the food ($26). That is A LOT of money to be thrown away, literally. Plus that stupid driver still gets his tip! And my refund won't come for 5-10 business days. DoorDash is a scam! DO NOT USE THEM! Unless you want to go on a starvation diet and throw money away.

Had to get some materials ready for a meeting at noon and was STARVING! I usually use Seamless, but I wanted McDonald's so I signed up for a DoorDash account. McDonald's is about 4-5 blocks from me, but I just couldn't go in. So, at 10:29am, I placed my order. Confirmation email gave me an 11:18am delivery time. 4 blocks away, but okay; I'm hungry and I'm busy. At 11:45am no food, no phone call, nothing! I called the "Dasher" and he told me that he was in the Bronx (I'm in the financial district) and that "they" sent the order to wrong store. It's now 15 minutes to my meeting, so I told him that I need to cancel the order. He hung up on me. I made a PB&J sandwich and went into my meeting. At 12:56pm, my cell phone is blowing up. I step out of the meeting to answer and it's the SAME delivery person telling me he's here with my order... my breakfast order... which I ordered at 10:29am! Are you KIDDING me. I told him that I'm not at the location anymore (had to leave for the noon meeting) and besides, he was supposed to cancel the order. Now, I don't know if he traveled from the Bronx with a bacon/egg/cheese on a biscuit, but who would want that?! This was my first (and LAST) order with DoorDash. I also noticed that the receipt I got via email was significantly higher than it should have been. I ordered $6.00 worth of food with a $2.00 tip and the receipt (not itemized) was over $13.00! DoorDash may work for some, but I found the experience to be the worse thing I ever encountered. I use Seamless, Slice, UberEats and have NEVER had these issues. RIP DoorDash!

Worst ordering/delivery service ever! 90% of orders are wrong. At first, it looks okay because you can automatically get credits when you report issues. Then they start saying it has to be reviewed. IF you hear from customer service, they say, "we are unable to issue credits due to your account history." The first time this happened I had received a completely wrong order. Only 1 item matched my order. They don't care. I ordered about 10 times total because I had some credits or they were offering free delivery.
After referring a friend and neither of us receiving any credits after several orders (it was supposed to be $20 each), I complained again. At first, they just told me where I could find the referrals in my account. I kept retelling them what the issue was and that neither of us had received credits. Then they said the referral's first order wasn't over $10. I told them it didn't state anywhere that the 1st order had to be over $10. Just that the credits would be issued after an order of $10 or more. After more back and forth, they said one of us had violated their terms. No explanation. I asked what was violated. No response.
I'm done with these cheats and scammers. Stay far away! They don't give a crap about customers. Use ANY other service!