DoordashReviews 1,051

Ordered from a local resteraunt that apparently uses doordash. Received a phone message that driver was here and waited 5 minutes but had to leave because she couldn't find my building and had another delivery and would not be able to come back. She said I could call her and maybe we could meet somewhere so she could give me my food order. SERIOUSLY!! I called back and there was no answer, I left a message that the bldg and unit was provided and is shown on my receipt and NO i would not be meeting her anywhere she needed to come back. She returned a text that said I needed to call customer service and they could refund my money. Since i ordered through the restaurant I called them and they credited my account. I also called doordash to find out where my food was, they tracked down the driver and she came back. This time she texted and said I'm here. I told her to bring the food up to my unit. She said she couldn't find the bldg, after yet again providing the details. I don't live in a complicated complex, its one street straight up and down. This delivery person wad lazy and hateful and probably would have taken the food home for herself if I hadn't pushed the issue.

DoorDash drivers have started picking up multiple orders for delivery at the same time. I sit there and watch on the app as my driver delivers three other orders and I get my food an hour (not exaggerating here) after she picked it up from the restaurant. This has happened almost every time I've ordered the past few weeks. I used to use DoorDash because it was easy and fast and now they've lost me as a customer. The company has no control over their drivers and since you have to tip when you order the food, the driver doesn't have to worry about delivering hot food because they already have the tip. I called their customer service and asked how many orders the drivers are allowed to deliver at one time and THERE IS NO LIMIT- they can literally do whatever they want and you've already payed and tipped them for it. Absolutely ridiculous.

If I could give them a negative number I would! I have ordered from this app a few times and I never had any kind of problems my food was right and hot. Until the past month I have ordered from a restaurant and the orders WAS totally wrong. I called customer service and was that a joke also! I was told I would receive my full amount I spent and I still have never received it yet and that was from July 22nd. So I saw I had a credit so I used it again last night and ordered and once again missing items so I told the delivery guy Alex to go back and bring me my missing items since it is his job also to make sure that the items are in the bag. Well he didn't and once again customer service is a joke! I hope this place goes out of business for the lack of caring about their customers! I will never order from this app ever again and I will also post this on ever site they have so people know not to ever try DoorDash!

This was a horrible ordeal. I waited 1.5 hours for doordash to bring me my food and it was COLD and 3 items were MISSING. I spoke with the manager at the restaurant and he said my food had been done since 8 minutes after I ordered it and my order just sat there over an hour before being picked up by a dasher. The restaurant is only a few miles away. I paid $84 for this horrible experience. I had to speak with customer service about the issue and all that person did was give me a $10 credit. That's not enough. I paid more than that for the 3 missing items. I do NOT recommend doordash.

I've used DoorDash in the past and never had an issue or asked for a refund. However this last time it took about an hour and a half for delivery ( initially ETA 35ish minutes) and the gentlemen who delivered the food was rude. He called me and told me to come out side and get the food and I informed him there are two entrances in the building and I was in the back ( I had the suit number and directions typed how to get to where I was in the delivery information), and he had to come back to me. He stated," no I'm in the front come get it. " I Informed him that I was far from that entrance and to not leave the food up there ( it literally would take me 10 minutes to walk to the front and back) plus I was on crutches and could not walk there due to an injury. He said fine with an attitude and left it in the front anyways. So someone had to walk it back to me because as stated prior I was incapable of holding the back and walking due to my use of crutches. When I reached out for a refund / credit for food being really late, cold, and the gentleman being an a** in general with not following instructions and completely disregarding my temporary walking incapabilities, they have not responded back to me since the 19th. I could understand the hesitation to respond if I always complained about an issue but as stated, I've never done a complaint before. I would highly suggest not using DoorDash for any delivery needs. Grub Hub and Uber Eats are much better options.

DoorDash is a trash company! I will not be using their app or giving them business ever again. I always run into issues with my orders when I don't have issues with Postmates or Uber Eats. I ordered some crab rangoons from Bo-Lings here in Kansas City and was charged $21.95! My actual entree didn't even cost that much. For SIX crab rangoons. The restaurant charges $7.95. I emailed them and they sent me some BS excuse about how the restaurant sets prices differently and basically would not give me a refund. Now, I go back on the app to check and of course, the price is now $7.95. I just sent another email and I better receive a refund. This is honestly ridiculous that they didn't take the time to research this and just dismissed me. I'm not the type to constantly leave long ranting reviews but this pissed me off.

I used to love door dash.

I'm a stay at home mom 5 days a week and actually rely on food delivery services on days when I just have too much to do to try and prepare food.

Tonight I went without dinner because of door dash.

I only had $20 in my account and used it to order food for myself.

After waiting I checked my phone and saw that door dash was saying my food was delivered.

I tried contacting driver with no response, I tried reporting food undelivered and the link to start chat wasn't working. I sent a message to doordash explaining situation and got an email stating I was getting a partial refund.

I'm pissed. Not only did i go without dinner, I also don't have money in my account for 3-5 business days and actually paid someone tonight for nothing.

They will never see a dime from me again, and if I were you I would use uber eats where they actually care about you.

Placed an order, driver calls at to tell me they dont have a specific roll, so I need to substitute & to call them back and let them know. Call them back, all of a sudden my order has been cancelled. I call the restaurant, they tell me they can't cancel orders, Doordash must of cancelled it. I call the driver, driver tells me the restaurant cancelled it. I call Doordash, they tell me the order is still active and I should be receiving it on time. TIme goes by, no order. I call back, another run around, it is now an hour later. Doordash confirms their driver misunderstood the process and cancelled our order. Their only suggestions? Cancel and replace the order, which will take another 45mins, or get a full refund. No discount on the order for time wasted and hassle of chasing an order, no offer of the meal on the house, nope. The kicker? The restaurant has been trying to communicate with Doordash to remove their restaurant from their service, and Doordash will not return their correspondence. Will never use their service again nevermind recommend it.

I am always cautious to order my food early because I never want to be running late which throws myself and my co workers schedules out of whack. I ordered food from a restaurant 2 miles away. It was 85°+ outside so of course I was not trying to be walking in that weather. My food was originally due to arrive 30-40 minutes which I understand completely and therefore I ordered because it fit right with how long until my lunch break. 6 MINUTES BEFORE MY DRIVER WAS DUE TO ARRIVE THEY NOTIFY ME THAT IT WILL NOW BE ANOTHER HOUR UNTIL I RECEIVE MY FOOD... I would have already been way long done with my break. Instead of contacting me after I sent in a message about how it was really ridiculous that I only got a 6 minute notice... they went and cancelled my order and told me 5-7 business days before my money would be back in my account. STAY AWAY!

Do Not Order if you are hungry, not unless you don't mind paying for food that never comes. Today was my first experience with Doordash and my last. I ordered my food and after an hour checked the status to see it was delivered. I was shocked since NO food came to my door. I called the restaurant and was informed the food was not there and they are not affiliated with Doordash and any issues/refunds must be done through Doordash. I searched for their customer services number and found none. The only was to contact them is via chat or email. I was then told no one came to the door so the driver left the food on the doorstep. I live in a small apt with a yappy dog and no one came to my door, nor was their food on the outside (which who would eat food lying on the ground in the heat). Doordash offered to compensate me but it will take 7 to 10 days for my refund. Seriously! They take your money right away but to give it back it takes as long as it does for their delivery. Terrible service