DoordashReviews 1,051

I planned my order ahead of time and I scheduled my food between the hour of 12-12:30pm for my lunch break. My driver never showed up. It said that my dasher was at the fast food place but then they cancelled it and no one told me anything about my food order nor delivery! I did, shockingly, get a refund for my money, but it's gonna take 5-7 business days, if that! This is the SECOND TIME that they have done this to me in the same month, I was trying to give them the benefit of the doubt! DoorDash is a joke! Please spend your hard earned money elsewhere. YOU'VE BEEN WARNED!

Last night I decided to give DoorDash a try. I ordered from a local restaurant and was originally quoted my food would be here in 30 minutes. I have worked in the restaurant business my whole life so I understand it can take longer than quoted, but I placed my order at 840 pm. At 9:25 I recieved a text from the company stating the driver was still on the way to the restaurant and my delivery would arrive by 9:44 pm. At 10:10 pm (I wasnt even hungry at this point anymore) I FINALLY got a call that the driver had arrived at the restaurant and that they were now closed. So I waited over an hour and 15 minutes for food i never recieved, i asked for a refund and was told it would take 5-7 business days to be back in my account. I am very disappointed in the service of this company. Dont they know that the restaurant closed at 10? Why did it take the driver an hr and a half to pick up the food? Next time I'll just order from Papa Ginos!

I think they have like 1 driver working for them in the entire state of AZ. Had a bad experience on Saturday where my delivery showed up late and the pizza was ice cold. They gave me a $10 credit so I decided to give it another shot. Huge mistake. I ordered from a place that estimated 30-40 min delivery time. 30 minutes later and it now says my order is 45 minutes out from arriving to me. Not even going to bother with their customer service team again cuz it's a complete joke. Honestly, just use anyone besides them if you're hungry and looking to eat within the hour.

I ordered Boston Market for one of my customer accounts today to show appreciation. Had it delivered through the delivery option which ended up being DoorDash. Unfortunate source for Boston Market. The food NEVER made it to the office. I really value my role as a small business owner and focus on dedication to promptness and follow through as a priority, and this incident made me look flaky as all get out. I contacted customer service which is a joke in itself. On hold for 15 minuets and then was met with an outsourced customer service representative that was zero help and ended up hanging up on me. I guess I'm a glutton for punishment b/c I then proceeded to contact DoorDash's corporate Facebook and was given a cookie cutter response that was either from a bot or a copy pasted script from an outsourced rep.

I've addressed this on my facebook as a public post and tagged DoorDash if you'd like to take a gander...

https://www.facebook.com/*******/posts/**************?sfns=mo

I received the most inane email from one of DoorDash's "VIPs" less than an hour before my $400 lunch order for an office was supposed to be delivered. An email, which assumes I was not driving to the location for a business meeting AND that I would receive it in time to make an alternate plan. Incredulous. Although not ideal, a PHONE CALL earlier this morning when the restaurant supposedly told them that they could not fulfill the order would have been helpful. Regardless, I checked with the restaurant and was informed DoorDash's excuse for canceling was a blatant lie. I had to turn to GrubHub for Work who is thankfully delivering my food ASAP. Unfortunately, it will still be an hour late because DoorDash neglected to alert me in a timely manner. I will never use their service again, and I suggest you don't either. They deserve ZERO stars, and no customers!

I ordered doordash from a restaurant 2.5 miles away and according to Mapquest an 8 minute drive. My order arrived 34 minutes after it was picked up. I asked the driver why, he said he had a double order. He picked up my order from restaurant, then went to another restaurant to pick up another order, delivered the other order before mine. Long story short; French fries that have been sitting in a bag in someone's car for over 30 minutes suck. Did an online complaint and got an email apology but nothing else. I will not be using doordash in the future.

We work in a doctor's office and had lunch scheduled to be delivered, in between clinics. Our suite number had been included in our order. Tracking the order, it showed the driver was at our location, but he never came up to our office. I then went downstairs and was told by the security guard, the driver walked in, didn't know where to go and went outside to make a phone call 3 minutes prior. I walked outside and he was no where in sight. He tried calling my home phone, which was on the order, but obviously did not let it ring enough for someone to answer and did not leave a message. I was able to contact DoorDash and found the driver had told them he couldn't find us, had a problem getting hold of someone and donated our lunch to a homeless person. To say that I was livid, was an understatement. At that point the options were a full refund, which would take 7-10 business days or resend the order, which would take another 45-60 minutes. There was no choice but to have the order redone, even though it was going to probably be delivered during clinic time. I saw who the driver was and did state he is never to deliver for us again. None of us were happy how this ended up and none of us ever want him to deliver to any of us in the future. Of course, we're all wondering if we should ever use DoorDash, again.