DoordashReviews 1,051

I got an incomplete order from Nando's. When I contacted the driver he said he couldn't go back there so I had to eat without the drink I paid for.
Bad service!

I have ordered from two different restaurants that use door dash as their delivery service. Now I see why I do not have an account with door dash. The first time the order arrived 30 minutes later than the estimated time that was given, and my food was cold, plus they forgot our drinks. Today I ordered (I didn't even know door dash was going to deliver or I would have canceled) I was told it would take an hour due to a large order (that is understandable) but I called the store twice first time I was told the order was on it's way. Called back just to find out door dash delivered the order (mind you I asked to be called once they arrived, didn't get a call) they delivered my food to a random person, and didn't even bother to call to notify me that the order was here.

I swear if you have a choice DO NOT USE DOOR DASH!

The company need to make sure their workers are checking orders before being delivered. Got an incorrect order and was forced to wait three business days for a refund and could not have my order replaced due to the restaurant not accepting any more orders at that time. Just a huge inconvenience and your basically just told to take the refund or get a credit but it's like why get a credit when y'all can't even make sure the orders are correct before having them delivered.

Haven't used my account in a long time, so decided to order some supper tonight. Chose what hubby and I wanted, so I tried to log in with my Google account. Couldn't do that. Tried with my Facebook account. Nope. So, changed my password because I forgot the old one, and tried to log in. Doordash said my account was deactivated. Ok, so... I tried to make a new account. Doordash said there's already an account with my email address. Ok, how can there be an account if that account was deactivated? And not by me, either. I stared a chat with a rep. Rep sends me to another rep. They ask if my name is So And So. Um, NO! I guess someone else used my email to open and deactivate an account. So, I get sent to another rep... then to some "expert" or whatever. Nothing is getting solved, and I'm being sent to every Abu Bubu out there. So yeah, I wasted a half hour, maybe longer, on these morons that don't know how to do their freaking job! We only wanted a few things from McD's for our supper because hubby wanted their fries and I wanted a fish sandwich and a couple sodas. But nope, not tonight. And when hubby tried to set up an account with his name and email address, he got to a site that said it couldn't find the sign-up for Doordash... OMFG! Doorcrap needs to go out of business and STAY OUT. I've dealt with horrible service, but this one takes the cake!

Bad customer service. First day when I ordered and I did not get the order customer service I spoke, she told no will charge on my account. But still they took money and no refund. Now 15 days pass each time I call they don't know what to do and wast 1 hour each time. There company should be close down. Bad very bad. Only peolple can deal with them who has free time to waste and keep waiting for them to answer or resolve issues

I started driving a little less than a month ago. The app is insanely buggy and gives me bad directions to at least 3 places per day. In one week, I encountered 15 unique app issues. It crashes about once a week and costs me an entire shift. Customers think we're idiots because the app takes you 1 mile out of the way, and tells you that you've arrived. Thankfully there are backup nav systems you can use. If a customer says this is a reoccuring problem; I always advise them to write in the directions box, "use other navigation system" as a tip off that you'll end up in the wrong place.

More than once it went down as I was blocks away from the delivery point. Having to restart the app, your phone, etc. takes time. Support is absolutely useless. They always blame issues on, "a bad signal or you not contacting the customer". Well, you can't contact them IF THE APP IS DOWN. Also, I only dash in the city or large suburbs with 4 bars minimum. Trust me, it's the app.

Another thing customers don't know, is that the app hides tips from drivers. You can tip $10, but it will only show us $6.75 which is base pay of $2.25 in my area, and a $4.50 tip. You literally will not see it was a $10 tip until after delivery. This explains why a lot of food is not picked up right after the order is placed. For some drivers, the mileage is too much for $6.75 and they decline not knowing they could be making double shown.

Made an order with doordash before, went okay. Used them again and could not edit the delivery location so I assumed it would use the data from before (the house icon is clearly visible and separate from the restaurant icon in the picture below).

I was wrong, they texted me a picture of my food on the ground in the parking lot of the restaurant and only refunded me 3/4 of the price. When I asked for at least a repeat order placed to the right address, they told me I could do it myself. Never using them again.

I ordered candle. I received smaller size same price. Bed bath and beyond the merchant who post photos of product they have not had for weeks.

Driver arrived with partial order
I asked about the missing item
Driver shrugs shoulders
Tells me to call the restaurant
And leaves

Everybody has to be in the same $#*!ing page I wonder why DoorDash does not allow the driver to see exactly what the customer order I ordered a $#*!ing burger from Wendy's with french fries Coke and chili and I only received a $#*!ing burger with fries Totally $#*!ed up my dinner piece of $#*!ing $#*! trash son of a $#*!es

Ordered food from outback steakhouse in Pineville nc. I was told it would be delivered by Doordash. I waited about 45 mins and decided to call to see how much longer before my food would be delivered. The manager at outback stated the dasher came in seen the tip was only 5 dollars and said yea I am not delivering it. Now I am 1.2 miles from the restaurant, and all they are doing is picking up the food and driving 1.2 miles to collect 5 dollars, which if you break down the distance in mins it would have took them 3 mins, at that rate 1.66 dollars a min possibly 99.6 dollars an hour. Very fair. Not sure why any business would allow doordash to deliver there food, makes the business look very bad. Manager stated they do this all night long if tip is big enuff they just leave. Where is the accountability.

I ordered lunch for my office. They immediately removed the money from my account and canceled the order, telling the restaurant that I hadn't paid. When I contacted Doordash they informed me they would refund my money in a week. So now we don't have lunch and I'm out $85 for a week.

Lyft drivers never have this problem because their job requires them to actually do their job. With DoorDash, I don't know if it's stupidity, laziness, or malicious intent, but 50% of the time the drivers are lost, and I think some of them are genuinely pretending. I live in a small, gated community, so 1), there's a huge sign in the front and the address I give leads directly to the building, which is why no lyft driver has ever had a problem finding it. However, some of these DoorDash drivers take it upon themselves to be as frustrating as possible, driving halfway into the small community and refusing to go further, claiming they are lost though there's a road still in front of them that would lead them to the building then begging me to come outside to get the delivery, blatantly ignoring my phone instructions to just go a certain direction, towards a certain street. This specific scenario has happened several times. Today I ordered breakfast from about 7:30 am and the estimated time was 21 min yet I didn't get the food until 9 am. She circled around the outside of community several times and after I clarified where the building was, I saw that she was there and she refused to go any further until I told her I would not come to pick it up. And on top of that, I was in contact with customer service, and then I called the dasher and it wasn't even a whole two minutes since the last time I had replied to the agent and she closed the chat. What the actual hell? I am never usually this upset over DoorDash, I usually brush it off but this is a pattern and it honestly HAS to be done on purpose. Some may use language barrier as an excuse, but most lift drivers in my area seem to be Hispanic or Haitian immigrants and they've NEVER had an issue finding wherever I was. I'm black and an immigrant myself so it's not racism. DoorDash drivers are blatantly lazy and malicious and they shouldn't make us tip BEFORE service just to constantly have this kind of behavior from the dashers. However I'll give it 2 stars instead of one for the 50% of drivers that actually do their job.

I attempted to cancel an order immediately after it was placed. Was told I could cancel but would not get a refund. The order hadn't been prepared and was picked up 15 mins later.

I have tried and tried using Doordash over the past few years. EVERY experience has been just horrific! Even when I have had to resort to speaking with a customer service person, they have been repeatedly unhelpful and just about rude. I think I'm pretty-much done with anything to do with Doordash.

Literally every single time I have ordered there has been some sort of problem. Every. Time. Late, cold food, orders cancelled, food picked up by random people. Done with them.

I ordered food and and got the worst service. The next day I woke up to a negative bank balance because I was charged for a few Doorpasses! The money was returned to my account but I also received 2 overdraft fees due to their greediness! I complained since I was unable to use my back account for 1 week. I don't understand if you have access to my account and this was Doordash's error, I should be reimbursed to the card I have on file. I will never use this service again. I would rather starve to death and since they steal your money, you might starve anyway. I'm not going to post any pictures because that will be my banking information.