DoordashReviews 1,051

Worst customer service, no management, ripping people off and don't give a shi*! The so called supervisors are ignorant, and state they can only refund a portion of an order not received... What did I pay for? Asked for the call to be escalated, no one to help. PLEASE. Anyone who uses door dash and does not get what they paid for. Challenge the charge with your credit card company... thats the only resolution.

DoorDash will not publish less than stellar reviews. I've had my last two orders never arrive because the restaurant never cooked the orders, but my reviews were not accepted. They also will not refund my order, they force me to take a credit to my account, which has become a vicious cycle because when I tried to use my first credit the restaurant didn't cook my food yet again. I also have received someone else's order (an order of soup instead of a large pizza) and I was unable to get my tip credited back. Why should this dasher get a tip when he didn't do his job?

Drivers can not read English- drivers don't care because Doordash doesn't hold them accountable so they do whatever they want and do not care about customer. If you ever get a driver Vanessa - run - horrible.- refused to deliver to where I asked and then refused to leave order because she would not follow instructions. Happens WAY TO OFTEN - THIS IS NOT AN ISOLATED INCIDENT. Doordash just says we will look into it - call store or restaurant directly do not use these services.

7:31pm, Tuesday, 2/1, I placed a order. At about 8:20pm, I got a call from a dasher, that my order had been given to someone else and they were re-making it. I explained to the Dasherr if my order tracked like it was supposed to it should have been delivered within minutes of this call. It was going to take them another hour to re-make & deliver the 2nd order. Dasher's response…Oh that's not bad! This Dasher could have cared less. You could hear it in his voice that he did not care. I was trying to talk to him. He hung up on me. So 3 Dashers later, I never received my order which was for my whole family. Then I received a text that my order was canceled. Then a call that my order was canceled that they sorry & did I want a credit or refund. Really? Seriously? This is the 2nd time this has happened. This is not good customer service. They have a major problem internally.

The people delivering to my house were rude and pretty Incompetent. They messed up and would not do anything about it. I tried to contact DoorDash which said I needed to contact the restaurant, well the restaurant is not the one that smashed my food, smoked in the car, making my food smells like an ashtray. Craig this trend of places that used to deliver now using door Dash needs to stop or there needs to be accountability.

I ordered from local restaurant that uses door dash for delivery. When not receiving my food, contacted restaurant to see where it was. Manager confirmed correct address in his system but totally different address on door dash's side. Driver dropped and went at wrong address. What can I say?!?! There's a reason I do not have a door dash account. Thanks for ruining my Saturday evening by having to be on the phone all night and charging my card twice for a pick up rather than ever using you again!

Ordered through a reputable franchise with a combo of gift cards and credit card.

It was confirmed that driver picked up food by franchise manager, but driver cancelled due to emergency.

Only credit card balance was refunded but gift cards are gone to a tune of $75.

Door Dash customer service said there is nothing they can do and it's all on the franchise.

Food was stolen by a Door Dash employee period; and there is no compensation. Door Dash said they would send me an opportunity to write a review…. Really.

If things ever get so bad as to leave you without food in your home, be a DoorDasher. They for some reason found it so easy to steal food from their customers and get paid doing it! Kevin is full tonight while I went hungry!

Alert to people who plan to be a Food Delivery Driver for Doordash. Do Not singup to Drive for Doordash Delivery. They paid is very bad. They paid $2.50 per Delivery

1 Time I never received my food and they refused to refund me. My food has been tampered with in the middle of cov no refund. My soda from a kids meal gets stolen by half of the drives. And half of the time my food is cold cause the drivers keep refusing to accept orders that are low doordash should change this and should make all the drivers accept all the orders no matter how much they are.

I ordered 64.81 from McDonalds and My drinks were spilled all in the bags it ruined the food I spoke to numerous agents regarding this and then I finally receive an email saying that they wouldn't compensate me for my food being ruined. One agent and I have screenshots said I would receive the 64.81 back in credits I was lied to because they never showed up. My kids were starving and my car broke down so I couldn't go to the store so I ordered a lot of food to make sure they wouldn't go hungry. It's me my husband and our 2 small children. I am on the phone right now on hold I've been on hold for almost 20 minutes. Doordash is very unprofessional and I will never order using there service again There are other companys other than doordash.

Please be aware of unauthorized recurring charges from Doordash of "Doorpass". To get refund I had to get connected to 4 different agents and still did not get it reversed

Restaurant messed up the order and they will only give me a $7.50 refund on a $41 order and restaurant can't do anything since we ordered through Doordash. They even said to stay away from them.

Worse customer service full of incompetent inbreds. Way too expensive, they WILL take your money and refuse refunds.

Watch out for DOORTHIEFS 3 day refund policy. You are expected to get straight on to them for refunds for incomplete deliveries, so you do, but you are still denied a refund. Asked where my $30 plus refund is NO REPLY. Emails back and fourth and still MY MONEY IS NOT ANYWHERE TO BE SEEN. My purchase was on the 23/12/21 so I didn't answer their emails so that breeched their refund clause. Right open up emails over Xmas, the wife would of killed me. All because I believe in Christmas and not 8 handed efalants doesn't mean I should jump when door dash says. They are absolutely the worst company.

This is the absolute worst food delivery service there is out there half the time their delivery drivers leave your food at some other address and then customer service doesn't want to give you any customer service. They are a complete joke and an absolute waste of any money.

To put this all into perspective, I spent between $400 and $600 per month at DoorDash for well over a year. I was considered a "VIP" customer and offered priority customer service. And yet the company still stole my money and, to this day, has refused to refund even a cent of what their app took from my bank account.

To make a long story somewhat short, I tried to place an order with DoorDash. The order was declined the first time, however I knew I had plenty in my account, so I tried again. The transaction is declined again. At this point I check my banking app only to see that I was charged for the first order attempt. There is a completed charge from them for the full amount of the order.

I reach out to customer service and, over the course of two-and-a-half hours, had my account erroneously deactivated, my DashPass erroneously cancelled, was lied to by a customer service representative when I asked for the issue to be escalated, and went through three different customer service representatives trying to get my money back.

I sent over multiple images of my bank account showing the order number, the amount that was taken from my account, the "completed" transaction status, and the business that pulled the charge (DoorDash), and yet I was treated as a criminal the entire time and, to this day, have never received a refund for the money their malfunctioning app stole from my account.

Do you spend hundreds of dollars a month with DoorDash? No? Then good luck ever receiving even somewhat adequate customer care. If they don't care about stealing from their "VIP" customers (who contacted support a grand total of two times over several years and NEVER with an inquiry about needing a refund, etc.), why would they care about you?

I highly recommend looking elsewhere. DoorDash is a trash company with the worst customer support I have ever experienced. I've also never had a company steal money for a service that was never provided.

I have used Doordash, cancelled my subscription, reinstated my subscription, but this will be the last time I have a subscription. Doordash stands behind poor customer service. Should your meal arrive late or have missing items, it can take an hour or more to get it corrected. I have been told that I would receive no compensation for wrong items because I had complained in the past. Seriously? Blaming the customer instead of the business. The latest took it all. In an email, I was promised over $18 in credit due to a poor order. Nope. Not there. I responded to the email and then was told that since I already had a credit (from a previous poor order), they would refund to my original payment just under $3. When questioned about there being an obligation to honor what was promised to me, two and a half hours later, I won't be getting credits for one of the worst experiences ever! This is a company who honors poor businesses and still wonders why customers rate it so low. To add to the insult, I still wonder why during one of my calls for support, my age was mentioned. I may be elderly, but I am not stupid. Hoping to prey on the elderly is just disgusting and another reason to stay away from this so called business.