DoordashReviews 1,051

As with all of these reviews, the driver didn't check the order. Essentially you are tipping for service you don't receive. The person on the customer service chat was very professional but in the end refunded me for the order I didn't receive which I never should have to pay for anyway. This is the second time in two weeks this has happened. Then they will wonder why I never use their service again. The food had obviously been sitting for a while to in the meals I did receive were terrible. It is silly but it ruins your evening when you save up for a nice meal and not only does everyone in the family not get to eat but the food that does come is awful

Every time I use this service its a new issue, missing item, half of my order is missing, now today $40 food never delivered but the dasher makes it to where it was delivered. Called dasher multiple times, they never responded, answered and blocked me, take my money and yet I have to call to get a refund only get them to tell me I reached a limit to compensate or apologize a million times and not get my money back? Kids look forward to their food only to see someone else possibly feeding their child the food I paid for or was never waited for, because of an impatient driver or dasher! I am pissed!

Terrible app do not use. They do not care about you. They only care about your money. If they cancel, you will starve. They dont give a $#*!,.

Doordash has a new scam. Your driver delivers your food just fine (you're waiting outside by your front door, and grab your food from the driver as soon as they arrive, before the driver has to call you or even ring the doorbell), BUT Doordash sends you an email stating that your driver couldn't find you and that you have forfeited the order, which prevents you from emailing Doordash to submit claims in the event of any food being missing from your order, or you receiving the wrong items. Sneaky! This has happened in my last 2 orders, and tonight I had to call the restaurant directly and work out with them how they would get to me my missing item, because I could not just ask for a credit from Doordash, given their fake "forfeit" email. I am DONE with Doordash, this is a new low from them.

I had a 4.92 customer rating with somewhere around 30 above and beyond marks. Then two days after a couple of wks of 1)orders not being in merchants systems when I arrived, 2) app freezing, 3) being sent to pick up where there was no restaurant period 4)being made to feel like I had to accept high mile low pay orders for ex. $2.50 for 16 miles and not drive back miles 5) missing pay totaling $81. 00. 6) not being able to get support by phone or chat for two wks for help when any of these issues. Then finally I did reach dasher support by phone one night after letting the phone ring for 40 to 45 minutes I reported my issues that I had already reported several times by email and leaving chat messages. I told the support person about the missing money and after checking she stated I was correct and that I would be receiving the money but instead two days later my account was deactivated and my dasher direct visa card blocked with my money not the $81 but money previously earned working for doordash. I am very disappointed with them. I stuck it out with them through their absence and mistakes, glitches etc and then when they could gain $ from deactivating me that's just what they did!

I took an online course for DoorDash on or about July 13th of this year and DoorDash has not paid for the participation of me and several others after you are required to complete the course. I don't know about the other Dashers but 50$is alot of money to myself! I emailed and called several times

They suck-they're stupid-they're rude… I Hate DoorDash aka Door Trash! Our order is never right, something is always missing and when you call them they don't give a $#*!! So $#*! them! I will never use again! PUT DoorDash/DoorTrash out of business! $#*! you DoorDash!

Stop complaining and I understand doordash is garbage but seriously GET your FATASS and walk and IDC it hot outside or cold or you are disabled fat $#*! with diapers go outside touch some grass

Hard to say whether DoorDash or Ubereats has the worst customer service. Food often goes to wrong address. DoorDash entices you to order by giving you a short delivery window with a total delivery time of about an 1.5 hours at the tail. After giving an initial delivery window and assigning a Dasher, they will update that the Dasher has other deliveries first, reassign your order when delivery is expected or show a Dasher at the store waiting when the Dasher is someplace else entirely. NO customer service available until 1.5 hour window expires. Then it's a hunt for the customer service number. If food is cold, no refund. If food is melted, no refund. Missing items, sometimes a refund, sometimes a partial refund. Poor packaging, leaks, bad food - no refund.The partial refunds are a fraction of what you paid. You have to claw back your tip when your service is bad. Often Dashers leave order outside the door and never tell you it's there (even when your app says "hand it to me." If ordering groceries/sun dries, check bag before Dasher leaves and know that your order will rarely contain your exact choices and substitutions often make no sense. DD knows their only competitors are Ubereats and the services they own, and Ubereats, has arguably, even worse customer service. Choose a service that lets you tip AFTER you get your order - and tip!

I was a first time customer and ordered Blaze pizza. Pizza arrived cold as hell and the pizzas had very little toppings. I contacted Door Dash who ridiculously only offered to refund me $8 when my order was 35 bucks. I deleted the app and will never use door dash again. Being a first time. Customer and they dealt with me horribly.
Door dash is a horrible app and they are crappy all the way around. Never use them again

The dasher stole my pizza. Ordered two pizzas he brought me one blamed on pizza company said he only got one, I live two blocks from the pizza place went up there thinking it they just didn't give it to him. Found out no he sat up there order wings. And she knew she gave him two pizzas so he took off with one of my pizzas. It was a hand to hand deliver. He changed it to no contact and try to drop one off so he wouldn't have to talk about the missing pizza. If your dasher is name Durel! Cancel your order if you can. And I tipped him that makes it even worse.

I ordered my food only to
Have it dropped off at the wrong place. When I tried to contact the person who dropped it off, they told me there was nothing they could do. So I called doordash and the person didn't speak English so that I could understand it. They then in broken English told me
They would resend my meal and reassured me that it would be at the right place this time. Well, after waiting 30 minutes they once again delivered to the wrong address. So once again I called and they tried to deliver it a third time but I just opted for a refund. I then decided to give them a second chance a few days later… my dasher called me twice and when I picked up
I could barely understand ANYTHING. I could make out barely that he was asking me
If I had any questions. I did not, because he was the one who called me! Well, when he got to the place he texted me the following-
"There is something wrong whit your Oder."
-"why?"
"They are out of bread."
-"ok, give me a second and I will find something else to replace it with."
"Probably you need cancel this order or call soport doordash. Ok, bye."

I then called support, whom I
Couldn't understand. So I asked for their boss. After being on hold for about 10 minutes, I still couldn't understand them. So I asked to
Him transfer me to his boss
Well, then a woman picked up
Who sounded very annoyed that I interrupted her Netflix show.
From there, I told her my complaints and kindly as I could and she told me that
" she can't help
It if the restaurant is out of bread."
I told her that, that wasn't what was bothering me but the lack of professionalism displayed.
She then told me
"That she wasn't sure what part wasn't professional, because she can see the text he sent and it was professional to her.
‍‍‍.
So I
Told her to have a nice day because she clearly wasn't going to help me…
I then ordered grubhub and got my
Meal with in the small amount of
Time that I wrote this review and had no problems….
CHOOSE GRUBHUB IF YOU WANT QUALITY

Restaurants see a Doordarsh order and automatically don't care about the quality of food they're sending since they're never actually making any contact with the actual paying customer, just the dasher who is not allowed to examine or open food. Speaking of paying customers, if someone orders from Doordarsh, they are a paying customer, they are paying Doordarsh which pays the delivery driver. I personally believe delivery drivers are 80% people who don't want to work a real job (with a supervisor or at least someone keeping you in check) so they choose a solo-job where they can stop and start working at any moment, even if it's in the middle of a delivery which happened to me. I ordered food for me and the kids I'm babysit and the driver drove to the apartment complex entrance and marked the delivery as completed. He never even made it to my door and never brought me my food. I hope he enjoyed that free meal that day because all doordash did was give me credit, no mentioning if they will allow the driver to keep ripping them and customers off by getting free meals. The other times I've ordered from doordash, the food ALWAYS arrives cold, ALWAYS. Why is it that when I go pick up my own food, it arrives at my home hot? Or when I order delivery directly from Dominoes it arrives hot? Drivers just don't care. Probably picking their boogers as they take their time driving while our food gets cold. I stopped using doordash months ago and will never use it again. I've learned it's much more worth my time, money and self-respect to cook my own food or if I can go pick it up myself or order from the restaurant directly.

I put an order in during the morning hours for delivery in the evening. The order was accepted and I heard nothing all day until shortly before the dinner was to be delivered. They canceled it because they were "unable to process" it. If you are counting on getting what you ordered, use another provider.

I use door dash a lot and was a premium account holder as well. 1 out of 3 orders has an issue and they range from being 45 minutes later than estimated, being picked up and delivered at the same time (with no actual delivery made), things going to wrong doors, wrong orders showing up, missing items that dasher didn't grab, etc.

The only thing in common is that everytime I get the worst customer service outsource I've had since the one prior. They accuse me of not looking hard enough or giving the wrong address and totally ignoring the chat I spent so much time trying to type up so they can read it and understand the issues. Furthermore, the resolution is almost always a refund after 1.5 hours of waiting for dinner... so now I to find dinner again.

I have already cancelled my subscription and will now be fully deleting door dash but I do look forward to their demise.