DoordashReviews 1,051

Every single order I get from them is wrong. Once a dasher drove around with my food for an hour before I canceled the order. Today I received someone else's order. Food has gone missing in the past. You name it, doordash has done it. They won't even compensate me or resend my orders. Not worth the hassle. I'll just order pizza.

I have used Door Dash twice and both times have been HORRIBLE, 1st time food arrived after 40 minutes. Food had fallen out of the container and was in the bottom of the bag with the napkins and silverware, it was also ICE COLD. Completely disgusting! Then today I decided to try again since I leave the work. I ordered and paid. Then 10 minutes later I got a call stating I wasn't in the delivery area, and they were cancelling my order. And my money would be refunded in 5 to 10 days. And hung up. So I guess i get no food and no money. Wow!

I have spent hundreds of dollars on doordash. This last time I had ordered sushi they had put something in the sushi I was allergic to after I called the restaurant in advance and also placed my order exactly the way the restaurant told me to on the doordash app. I tried calling the restaurant no one answered so I called the complaint line for doordash. I told the gentleman that I did not get my correct order and I spent almost $50 this time and I would like a refund. I even sent pictures of what they put on it and a snapshot of what I ordered. The gentleman on the phone told me he would have to send it up to a higher team so I can get a refund which I was okay with and credited my account $20 for the trouble. I did not ask for the $20 credit. I did not get any email from customer service like they said I would within 24 hours. I did not get my refund 10 days later I called back. And the lady on the phone told me that it was already resolved I got a $20 credit. I let them know that I did not get to eat that night and also I would like my refund and they still refuse to give it to me telling me that they can't go anymore higher. They even empathized with me telling me they would be upset too and that it wasn't right. I deleted doordash so did all my family and friends. I honestly feel that doordash is a joke. And I hope one day they get it together or go bankrupt. It's not fair I spent that much money not to get to eat it or even get the same order but correct. I was in total disbelief. I might have lost $48 but they lost a customer that spent hundreds of dollars. I still feel like I won! Lesson learned. I can't believe they were willing to lose a customer over $48 who spent a lot of money going through doordash the last 2 years.

Ordered was delivered at the wrong address - somewhere else, not even near! Drivers are non-English speaking people - your order most likely will grace someone else's table. Next to impossible to talk to anyone and get the refund - horrible company!

If you don't mind not receiving your money back for items that are never delivered then this company might be for you- otherwise just avoid at all costs. I've had multiple orders recently either completely missing items or just wrong orders and doordash refuses to refund me because they've refunded me before for their trash service. If I complain about my missing items and wrong orders, instead of punishing me by stealing my money, perhaps they should contact these businesses/drivers and see what's going on. There's a reason they have such negative reviews and are not BBB accredited.

I have had so many bad experiences with Door Dash canceling my order or delivering cold food. They cancelled my order and instead of refunding my money to my card, they issued a credit to my Door Dash account for the next time I order with them. I will not be using their service again!

Used Doordash for the 1st time in January, oredered a meal, went to pick it up, Doordash hadn't passed my order on but they still took my $112 straight away. When I contacted Doordash they said I wasn't eligable for a refund. I had messaged them on 3 occasions and each time I was told my complaint would be marked as urgent and looked into straight away and to expect a reply within a couple of days. Each time they said this and no one contacted me. The last time I contacted them they told me that too much time has now passed since the order so therefore I was not eligible for a refund. So I'm $112 out of pocket, no meal for that night for my family and all because they never kept their word and contacted me back. Thieves! Will never use or recommend Doordash again.

Time after time of bad service, crazy charges for poor service, no way to contact doordash - IT'S OVER. I am officially deleting the apps on my phone and computers. When asking for help they are quick to credit me for the missing items but never any refund of the fees or the tip given to the inadequate and unrelieable drivers. Done, Gone - I know it will make little difference in the grand scheme of things UNLESS, UNLESS enough people just get mad and say no more! Wait. I'll start the mass exodus.

Doordash, after 6 calls and 3 emails to their support I found no suitable resolution.
The problems:
1, After 47 successful order history payments by my card and the latest successful order 1/2 hour before I tried to place another order which for the first time in my order history I was asked to scan my card.
2, After attempting to scan my card more than 5 times it remained unverified.
3, I then closed Doordash on my laptop and attempted more than 5 times on my doordash app on my phone all showing ERROR.
4,I deleted my card on my account and reapplied the same card to no avail.
5, I called their support 4 times and was transferred to another extension each time which didn't answer with a total waiting time of 2 hours.
6, I am a double arm amputee/ no arms, so this is my reason for ordering meals/food for delivery.
7, Because of my disability I only have 1 card, this card was unverified by Doordash website and their app.
8, I am offered no other option but to use another card that I do not carry/hold.
Conclusion:
1, This new method of card scanning falls short of good company service.
2, Telephone support falls short of good company service.
3, Email support falls short of good company service.
4, Customer support for people with disabilities falls short of good company service.
5, No suitable option is available to me. But doordash keeps spinning the same lines.

Delivery time windows are constantly changed/pushed back.My most recent order did NOT have the fish that I ordered.I ordered flounder but got whiting. Apparently this is OK with doordash because they refused to address the issue. Doordash is canceled in my house!

I recently tried out the DoorDash app and I was really impressed. It was extremely easy to use and the ordering process was very straightforward. I was able to find the restaurant I wanted quickly and place my order in no time.

The delivery was fast and the food was still hot when it arrived. The app also had a great selection of restaurants to choose from. I was also able to save money with the coupon codes I found online.

Overall, I would highly recommend DoorDash to anyone looking for an easy and convenient way to order food. Just make sure to search online for coupon codes before placing your order to save some money.

I placed an order at JimBoys Tacos in Elk Grove, CA and patiently waited for order confirmation which seemed to be going nowhere. I went to the online chat with Door Dash help and was re-directed to someone who could not locate my order. It took 45 minutes to finally get confirmation on my order that it was cancelled! I only rated one star because I had to give it something, but Door Dash deserves no stars. I hope to recognize future delivery orders as Door Dash so I can avoid them. Also, the incredible markup on prices and fees is ridiculous!

Worst experience I ever had they would not replace my food they would not resend out my food so I just gave them $46... Worst experience ever I wish somebody higher up with answer my questions and contact me

Their dasher can never read instructions! I live in a trailer park, and always include EXPLICIT instructions that makes it easy to find my place, yet they can never find it! When they call me because they're lost, they still can't follow verbal instructions and IF my food arrives AT ALL, IT'S COLD! I agreed to dash-credits once, and now they refuse to refund the money to my original payment method, even if I pay extra on top of the credits, even though I paid MORE! NEVER ACCEPT DASH-CREDITS, because after you do, you are second class to them! I learned an expensive lesson, one I will NEVER repeat, PLEASE learn from my experience, and order with ANYONE ELSE!

The company that I work for was defrauded for thousands of dollars by someone using a Doordash account. Doordash refuses to even try to catch the thief. You've been warned.

Don't do it I never received my refund nor my food and they told me nothing they can do… messed over me and loss my money never again and this wasn't the first time!

Door dash is horrible! I am using grubhub and doordash, and I can tell you the difference. Today, I ordered my dinner from doordash, and then I have received a photo and notification that my dinner has arrived. But the photo indicated it's wrong address, and I have never received my dinner. I contacted them immediatly, they refused to refund, and they said they'll contact me within 24 hours. Didn't they check their photo was in wrong address? And their support ended the conversation twice on me, just because they didn't want to refund. Grubhub will refund you immediatly, and they truly care about the customer.
Not to mention their price is higher than grubhub, don't waste your money and raise such a horrible company in US.

I have tried door dash a few times. Each time the deliveries have exceeded promised delivery times by 1-2 hours! Today I placed an order at 6:44 confirmed for 4O minutes. An hour later I got text saying "order delayed to 8:15". At 8:35 I got a text saying "we will notify you when your dasher picks up your order". I called them to cancel and they refused. And to insult the matter offered $5 off a future order. Are you kidding! There will Never be a future order using door dash.

I've only used one of these delivery services once, because I had Covid. Doordash not only failed to deliver my $85 worth of stuff. They also completely blew me off when I spoke to customer service. Unbelievable. I had to call a cab to go get me tylonol, juice, soup and crackers after losing $85 to these scammers.