DoordashReviews 1,051

Overcharged and given the wrong item. Tried to resolve with their support and was hung up on lied to and told to resolve it with my bank. Thieves and liars. Do not do business with them.

I ordered kale salad along with my order and white vinegraitte dressing. Instead, I was given romaine lettuce and green dressing. Doordash refused to give a credit or redelivery and said that they would have to review to decide what to ultimately do. They responded they would not issue a credit, refund or redelivery due to their DoorDash policy. They stated this although a similar mistake was made before when I ordered through them - Doordash, where I was issued romaine lettuce, instead of kale, and Doordash remedied the matter previously.

1st try, they delivered, but not everything I paid for. Never got a refund after complaining to both SubWay and DoorDash. SECOND order... We ordered a few things one night. An hour later, when they meals were "Suppose" to arrive I get a text saying "Hi Bill, your delivery from 1041- Gardner has been modified or canceled. Please reach out to them directly for more information. WHAT?!?! We ordered from a few places. SO I had to call ALL the places and figure out what the heck DoorDash Meant. It ended up being Papa Gino's and at least THEY got order and delivered. NO WAY will DoorDash get a third try from me!

So, I order some beer that was advertised as being in stock. However, apparently it was not - but they didn't even tell me it wasn't. They just substituted it for some other beer that I did not want and would never drink, it's not even the same type. And the dasher brings me the substitution without my approval or knowledge, and I get charged for it and there's nothing I can do about it. No recourse, nothing. No ability to exchange or return or anything at all.
So I don't have the beer that I wanted for a special event, I have some other stuff that I have zero use for and just gave it to the guys that are doing some construction work at my house. Several calls to customer service got no resolution, or even an explanation of why it happened or how they could keep it from happening again. Of course no refund. I was in awe of how actually terrible this service is from start to finish. I would've never used it had I known this was the case.

I had some fraud made by some employes or clients in my bank account from restaurants around montreal. An employe of my bank tangerine was suppose to cancel the cards so I had more frauds from DooDash all that between end of January and febuary 02 2023. Tangerine still how me around 125$. Yesterday I made my grocery online with MAXI to discover that the delivery that was suppose to be free from an optimum promotion. They put 3 charges delivery 4.99$ fees of 1.00$ for? And to top it up 5$ for the driver tip! The drivers are from DoorDash! They decide to charge me 5.00$ tips on my card! And when I cancelled because I don't want nothing to do with that company much less give them a tip of 5$! I give 2.00$ tip because I don't work because I am sick and I have mobility problems waiting for my hip operation! MAXI AND DOORDASH decided to charge me 11.50$ for some other illegal fees!

The Doordash in Springfield Va has gotten really bad. In the past month I have had 3 orders cancelled hours after I placed them, because they couldn't find a dasher. Today I had one order cancelled because the business didn't actually carry the products on their menu, and the other order I placed was delivered but missing half of the meals. Just really terrible service all around, on numerous occassions.

As a dasher, there a lot of issues that arise with this platform. Some of which effect the customers directly. Such as, being in the middle of an order, and adding an order on, which as a dasher we feel inclined to do so our ratings don't drop. The problem with this is that the order accepted is usually from an entirely different place. So while trying to reach customer A's house on time, we are now having to detour to a whole other location in hopes that order is already prepared. This reflects negatively on our ratings no matter what we do. Then, a lot of restaurants close their lobby down early in small towns such as mine. Having to wait in drive thru during busy times such as a dinner rush negatively impacts us, despite the fact that it is out of our control. Another major issue for dashers is being pentalized for declining a small paying order. If I am only making $2 to take an order with no tip, then driving 5+ miles, it is not worth it and infact can become more costly on that driver. The app itself glitches a lot, freezes at the worst times and can cause a dasher to loose a potential tip. The customer support hotline lacks the training needed to resolve certain issues. In my most recent encounter, I was told they were unsure how to resolve my issue. While you can make decent money on this app, the fact that there are so many obstacles that just aren't being addressed makes it more effort than it's worth.

Doordash site says that they have 4.6 stars lies every other site you go to shows 1.2 to Maybe 2 stars that's the truth. The reason is because they do not deliver the services they say they're going to I place an order an hour and a 1/2 ago at the very last minute it got canceled nothing is open now I've worked a 10 hour shift I'm tired I want food they have no reason for the cancelation they just say sorry about that With no resolution no solution and leaving me the customer still without the services I paibefore granted they gave me a refund but it wasn't about the money it was about getting fed I will never use this company ever again this is the 3rd time over the past year they have disappointed me

Security issues with driver - ignored and just offered credit. When I asked to speak to supervisor - told it would take 24hours. When attempted to leave a survey at end of call to say I was extremely dissatisfied how service was handled and pressing the prompted #5 on my keypad- it kept stating it did not accept my response - after 3 times disconnected my call.

If you've received refunds before, they won't refund you again. I guess they think you are lying and trying to receive perks, but really they should look into what is going on with dashers and stores on their platform. Why is the customer punished for your repeated errors? I agree with what the other review said about them essentially stealing your money. Support is completely unhelpful and tries to blow you off or just talks in circles. I spend tons of money with doordash, but will likely switch to another service based on several bad experiences. I don't recommend anyone use this as the errors are too common and you won't receive your money back.

This was my first time ordering with Doordash, and needless to say it is also my LAST time! I was not feeling well but my granddaughter was hungry, so I decided to have some Oishii Teriyaki in West Sacramento delivered through Doordash. I live in a pretty big mobile home park which has individual assigned unit numbers. And even though I had listed my unit number on the delivery address, I was still concerned that the driver would have a problem locating my house. So when the ETA had come and gone, I looked on the order tracking and can see that the driver, Alonza, has picked up my food order and already left the restaurant. So at this point, I'm looking out my windows for him. I then realize I better get my phone in case he calls and saw that he already called! So I immediately called him back but he didn't pick up. I left him a voicemail and told him what my unit number was but he chose to ignore me. He never called me back, nor did I ever get my food. I contacted Doordash customer service who said they'd refund my money back to my bank account. At first they tried to give me credit for a future order! No thanks! So I'll be checking my account to make sure they follow through! I hope their driver Alonza enjoyed my food!

They charged me alot more for items then the store actually charges. Then changed my tip from 10.00 to 40.00 on their own. I didn't give permission to change my tip. So watch what you buy and always check the receipt after delivery. That's when they changed my tip.

I started dashing for extra money for my 501c3 nonprofit. Started driving for door dash during the pandemic since then this company has gone down. Customers will lie and they won't care even when showing proof. When starting I was located in Alabama and was a 5-star dasher, only have located in Nevada for two months and ended up being deactivated for no reason. When dumping into other dashers, they have nothing nice to say about the company and complain about how they pin dashers and divers agest each other and never show support or responsibility.

I got 3 gift cards to use on Doordash. They will not load on to my account. Customer service won't fix.I've called a dozen times and numerous promises of callbacks and fixing it have been for nothing. Horrible company!

After 2.5 hours waiting, I contacted the assigned dasher by text with no response. Then called him. He said he was not the named dasher, didn't know an individual of that name and claimed to not be a Doorda
Sh employee. I contacted Doordash support who did nothing. Just asked if I'd like to continue waiting...lol! It was going on 3 hours at this point. I received dash credits only. Why I would want to use this app again, I have no idea based on this and many other bad experiences with poor to no follow up support.

I was supposed to have a $25 credit on my order this evening and DID NOT GET IT. When I chatted with a virtual assistant they were not helpful and simply told me I had no credit and cut me off. I tried again and had to wait 30 minutes to get a supervisor only to be told my credit is good for next order. I told him that a door dash employee told me the credit was in my account and just make my order and I'll get it. I DID NOT. I spent OVER an hour of my time trying to get what I was told I had. WASTE OF TIME. I told them if they don't give me $25 credit on my current order that I will have my bank put a stop payment on it and they'll get NOTHING. That's exactly what I will be doing along with deleting the door dash app! Btw, the order took forever to be delivered and it was COLD and practically inedible! DON'T EVER USE DOOR DASH!