DoordashReviews 1,051

DOOR DASH ROBBED ME WITHOUT A GUN!

I received an order to pick up at Taco Bell, and deliver to ******* Livernois Detroit, MI. The order was for Jasmina.

The order was successfully delivered. However, my cell phone went died and I could not confirm delivery. Immediately contact Door Dash.

Your representative tried call the customer but the customer never answered. I did advise your representative that the customer was working and that is why she wasn't answering the phone.

Your representative stated that she would cancel the order, and pay me half the pay. I told her that was unacceptable. I deserved my full pay of $8+. I then googled the number where the customer work and asked your representative to call the customer there.

She then placed me on hold, minutes later she disconnected the call. I then called back and spoke with another representative and was told that the representative cancels my order and only gave me half the pay.

I again stressed that wasn't right nor fair, she then placed me on hold, and she too disconnected the call. I called back for the 3rd time and spoke with another representative and she too told me there was nothing she can do.

I am absolutely disgusted by all 3 representative customer service and was robbed by Door Dash. This totally unacceptable and I would like my FULL PAY.

CYNTHIA PORTERFIELD
May 12,2023

I just went to pick up a delivery, the restaurant said they are not releasing the food, because the customer and door dash have the wrong price on their app, i waited 15-20 minutes, i called door dash, on whats happening, they called the restaurant, the agent came back on the line and told me the food is ready, i walk in the reataurant is talking with the customer on the phone discussing the prices, i called back and unassigned the order, door dash didnt pay my gas and timw wasted. Horrible customer service on door dash end.

$#*! in a can doordash. If you think your going to get away with hidden fees and uping your prices double what the actual store charges your going to lose alot of customers. Enough said. I will never support this scam of a business ever again.

Hang out outside to watch your dasher take a picture of your food and leave with it, before confronting them. Typically you can still get your food, unless they ask for proof that your drivers license is your license. Or they scream rape. Door dash is a last ditch effort, good luck and be safe to all ordering from door dash. My lesson learned was always have a witness and bring a gun.

Door dash has routinely delivered my food to the wrong address twice. I did not get the food but they refused to refund me. This most recent time they brought the wrong thing. I offered to allow them to come pick up the wrong thing and deliver the right food. They refused and again did not refund me. I had to dispute the charges on my credit card. I will NEVER use them again. Grubhub is great. Never a problem with a refund if your order is incorrect or missing. In fact, many times Grubhub will even send you a discount coupon if they've made an error in addition to the refund.

I am a driver and I took a order it was 30 mins away, when i got there it was a insurance company. I called the customer who gave me her real address so I head the 30 mins to the same place I originally began. I call the support and was told that I would not be getting any more pay for this is not their fault. So if I said I wasn't going to do the delivery I wouldn't get paid at all. I call back and spoke to my second support agent who told me she would get me paid, and still no payment came. I call my third rep who told me that he would have the second reps manager process the payment and nothing. I called the next morning and was told a manager would call me back and its been 4 hours and I am still waiting for the call back. I called the 5 rep who hung up on me. So twice I have it in writing I would be paid yet I have not received a payment……Bewray drivers DOORDASH will not cover your gas or waste your time doing a order for a order that is at no fault of your own and you drop the order you do not get paid and if you do the order again well then you are losing out on money you should of been making instead you waste time and gas for nothing

I cancelled my subscription a year ago but this company continued to charge me. When I report this to their customer service, the agent advised me there were nothing they could do about it and they won't refund me the the monies they took from me. Only advice was to contact my bank. Absolutely appalling! Don't join their subscription, they are money grabbers and thieves.

Sorry I never really complain about stuff on here. But I don't know if other people had issues with DoorDash.but with their new policy if an item is missing they don't even give you a refund anymore and John who was the dasher asked if I wanted a substitution when the store was already closing and he was already on the way so there was no point…idk I just feel like this is straight thievery at this point! Was a customer with doordash for years but unfortunately I will have to go somewhere else :/

For 2 years I have ordered door dash. Each have all been wrong. I want my money back. I'm handicapped no sympathy please. I would not use door dash if could drive. Done

I have had multiple issues with DoorDash, however, this is THE final straw. I ordered ice cream (sundae and shake.$28.00 total), this afternoon for my daughter and friend. The dasher clearly mishandled the order which arrived on my doorstep leaking the ice cream as both were UPSIDE down. Nothing could be consumed. I immediately called DoorDash and was told I could not get a refund NOR delivery…only a $10 credit! I am done with this company.

I'm being required to meet in person and sign for my food. I'm immune compromised and handicapped. They hire disreputable delivery people, they don't deliver, I ask for redelivery and get a credit.y family can't eat a credit. Now because of their screw ups I am supposed to risk my health to get my food? If I could go get it I would. I shouldn't have to choose between my health and feeding my family. This is shameful.

Any company that utilizes DoorDash services states "once an item leaves our premises DoorDash takes responsibility for it". Do not be fooled by this. DoorDash absolutely does not take responsibility for anything. Due to unforeseen circumstances I was vehicleless moving into our new home for a day and used DoorDash to get a quick carpet cleaner before the movers arrived. I received a carpet cleaner with the cord cut completely off. It was in a sealed box but I am not able to return it because the retail store releases the products to DoorDash as the representative and owner for delivery. When I contacted DoorDash they reimbursed me $12.53 on a $240 purchase.

Be smart and avoid DoorDash. Instacart or any other delivery service will provide any semblance of customer service 10 times better than this.

Worst. Experience. Ever.

This company allows their dashers to steal others food and post publicly about it on social media and does nothing about it. Then if more than five dashers have stolen your food or delivered it cold they will refuse to give you a refund.
You're not safe as a dasher either. I made an account to deliver on the weekends but hadn't used it for a few weeks after I made it. I had a scammer claiming to be from doordash call my phone and try to bully me into making my first delivery. He kept asking me when I was going to deliver. I kept repeating I don't know and finally he hung up on me. I called doordash and they confirmed they did not call me. Then they say "sometimes third parties can get customer information" and I said you mean scammers are able to get my number and see my account balance? I deleted my dasher account that day. I feel really bad for anyone who would make money with them just to have it taken from their account by a scammer. Word of mouth is the best advertising and I will tell everyone how I almost got my funds stolen on door dash. Beware of this company. Their security is lax and their policies are clearly geared towards making money, not the customers convenience or security.

The driver showed up, met him in the driveway and he noticed I wasn't wearing my mask. He said "I wanna talk to the owner of the house", I said "no". He got even more pissy, left my food at the end of the driveway and sped away. I know it's not Door Dash's fault but I won't be ordering any more food from them cause I'm probably gonna run into disrespectful people like that.

Confused, dishonest, lost, and gives runarounds on refunds, will never use again. I normally use UberEats and they hadle issues immediately. I regret using doordash and do not recommend

The food delivery (dashers) I encountered are irresponsible. They don't follow the instruction given on the order. Yesterday one of the delivery person left my food at the road side and the food was run over by either pedestrian or a car. I took a picture of it. Fortunately, when I complain, the company reordered it for me. Today another delivery guy left it some where I couldn't find. I had given instruction to call me on arrival and hand it over to me. When I call him, he said "do you have 2 min?" I said"yes" then he came back and handed it over to me. I'm not sure that he had left it in the first place. Because, I had searched the area before I called him. And when I asked him where he had dropped it, he didn't want to answer. I feel that door dash delivery is not reliable and professional. I'll not use it again and will not recommend it at all.

Ordered breakfast with the bill coming to $22 and some change. My card was charged for $27.28. I called and was told that the extra that was charged to the card was a "hold" in case there were any charges for changes that the Doordash driver could have made on the order. Totally unacceptable. You put your phone number in and when there is an issue they are supposed to call you. Not add to the amount being charged. After the delightful young lady told me this, she then disconnected. Prices are already out the roof. Still having issues with the rep hanging up. Won't be doordashing any further. What a crooked company this has become.

Driver ate my 55.00 worth of wings after picking up from restaurant then cancelled the order while my credit card was charged you suck and need to be investigated for your criminal activity.

A customer will pay $9.99 a month to save on fees with Door Dash. In the end customers are being ripped off. They mark up all items offered at each restaurant as much as 30%. You still pay fees and the tip structure is ridiculous. I just did a comparison for the same restaurant with grub hub vs. door dash. There was an $11.00 difference and I don't pay a monthly fee to keep charges down! And I had a coupon but the food wasn't expensive enough to use. I'll take the discount by just using Grub Hub vs. Door Dash. Soup at Grub Hub $10.00 which is what the restaurant charges. Door Dash was $13.00. I ordered a 3" sub at another place and paid $9.95 called the restaurant to see what price is in house, it was $6.95. Please search your options, there are many out there that don't price gauge!