DoordashReviews 1,051

Twice their drivers have stolen our food orders and said they delivered them! Both times we complained and they refunded our money, but they would not deliver our food! We will never use them again. If you do, good luck with maybe getting your stuff.

I ordered food at midnight from Miller's in Sterling, VA. Put all info in the website then Doordash guy sent me 4 text messages asking me for apt #. I did not see the messages but 20 minutes later although I was attentive with the phone. Guy dropped the food somewhere in the street, took a dodgy photo (no food bag in it) and marked it "delivered" in Miller's system. And they complained about tips. Last time I order anything where Doordash is concerned.

Aweful customer service and they don't fully refund for cold food that I threw away. The lady said she had to contact the store to see what she could do I guess?

I had heard that DoorDash inflated their prices, and I think it the past it was a reasonable amount. But recently I decided to check and things have gotten ridiculous. The same item that cost $18 is $22 on DoorDash. This is before DoorDashs service fees, taxes and tip. Even though I had DashPass I was still getting charged service fees (less than if I didn't have it, but still not in insignificant amount of money.) What is worse is DoorDash dose NOT make it clear just how much they are up-charging or even tell you that is what they are doing. I had no idea how much money I was wasting with DoorDash! I am canceling my DashPass and never using them again.

Unreliable. If I could give 0 stars I would. Waited over an hour to receive my order. Received a text stating my order was canceled and to call the restaurant. Called the restaurant who stated the order had been ready and waiting for pickup by doordash for over 40 minutes. Called Doordash and they said the driver canceled the order but didn't give an explanation. Doordash said they couldn't complete my order.

From watching my dasher get lost and go the wrong way several times ending in cold food. 9 times out of 10 there will be no straws for drinks. Watched a dasher drive miles out of the way with my food (to deliver another order "nearby")before back tracking those miles to drop off my food, frozen drinks were melted and hot food was almost cold.
Customer service was not helpful. Just repeated that the dasher was delivering another order. *Miles out of the way with my food in tow. They sat waiting for my food for quite a while so I assume the other order was cold. Refunds are a joke. If you don't use the doordash credit right away, it disappears. You must wait about a week if you want the refund back on your card.
Do not recommend and it's not worth Dashpass. Do not buy.

I ordered from an unnamed restaurant. They got the order all wrong. Paid extra for what I ordered. Didn't receive what I paid for. I know everyone makes mistakes, but in this instance Doordash refused to reimburse me for this.

So I'm on pace right now to give them anywhere from 56 days to 112 days free this year. Not to mention concerts or major holidays which I won't work that number could go as high as 150 today I sat for over four hours while I watch other Dashers pick up orders, while I was sitting right in front of the store as little as six minutes at a time as max to 20 minutes and I didn't get an order that whole time. Support cannot help. They have no control over anything and they're based out of the Philippines, there's not a number you can call to talk to somebody with some power that can fix his stuff, I was a short more than 10 times today that they fix the problem. I made $123.10 today which if I would've got one or two hours back I would've made over 160 this week alone I've already given nine hours of free time, so I've already given them a day for free because I don't get paid to sit. As you can see from the pictures below I was at a busy hot spot all day but I didn't get the orders when you sit in a place for 20 minutes and six orders go out and you don't have any of them that's more than concerns.

"I always use Skip the Dishes. But we tried Doordash food delivery first time today as they had the restaurant available from which we wanted to order food. So, I ordered one item with enough tips as well. But door dash was telling me to add more items from the same restaurant if I want to so I added one more item 2 min apart thinking that it will all gonna be one order only. But door dash made separate order for another item with one more tip. So now I have 2 separate orders from the same restaurant. I told the dasher who picked up my previous order that please take my second order from the same place as I did not give a tip thinking it will be one order. But the dasher replied to me to add more tips for one more container. So I told customer service why you made 2 separate orders after giving options to add more items in the same order. So I told them to cancel my second one. They said they will not give a full refund if I cancel any order. I was so angry with their system. I did not want to have credit but they offered me 5$ for the next order for this kind of headache and personal torcher by their dashers and their system. My second order was picked up by another dasher and I also gave him the same tip as I have given to the previous one. Both dashers came same time to give the order at home. I feel like my tip was similar to the item that I ordered lol. Previous Dasher could have taken one more item but he was greedy as well. In the end, Door dash should not give the option to add more items to current orders if they will going to make 1000 more separate orders for the same restaurants. And If customers forgot something and would like to have more items after they have ordered something then they would make another order by themselves. My sincere advice to everyone is don't give them business otherwise be ready for this kind of headache to be taken for free.

This delivery person went to our apartment building that we manage to delivery. I was heading to the elevator and came across him with his delivery and said to me get the $#*! out of my way. I reported him to door dash but they didn't do anything. Such a rude and disrespectful petson

Awesome. I'm so glad that I have such a hard time finding ways to feed my family. It makes me happy that big corporation like yourself conspire with the government to deny people realistically pretty garbage opportunities to begin with based off of labels and the past. I find it fascinating that you know me personally so well as to make the decision to deny me work base on:
Possession of a tool
Possession of a tool (but he was also not old enough)
And possession of a chemical that grows naturally out of gods green ground and has never once killed anyone EVER IN HISTORY.

Thank you with all my heart for keeping out streets safe doordash the last thing I would want when paying $70 for a decent meal to be dropped at my front door is for them to have possessed some plant material in their basement 5 years ago, and also exorcised their god given right outlined in the founding documents of our nation and consistently reiterated in the Supreme Court (too early).

But that's all fine and dandy because one look at the reviews online and they average a 1.2 star. Never seen a company still running with such an absolute disgraceful review AVERAGE.

I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the "confirm order" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. It was still $7.12pm. Cancellation still didn't go through and it showed "waiting for restaurant to confirm order". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed "7:12pm". I had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. I had to call yet again. I was told they "couldn't process additional refund" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. I am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft.

I ordered 8 items and they all had substitutes yet door dash said all of the substitutes where out of stock which would mean that out of the 12 substitute items i choose all of them were out of stock which is an obvious lie i just paid 17$ for a soda Gatorade and candy bar this has happened one to many times and door dash doesn't care. They legit lie or ignore you and dodge your questions. The costumer service chat replied to my complaint and said your feed back will help us improve in the future do you have any other questions. Are you for real they are a scam

Somehow Doordash started auto-populating my delivery address with addresses of recently viewed restaurants. Which caused two orders to be lost. The first one was refunded. The second one - denied. $144... They literally delivered the second order to another restaurant! Then, when they called and I gave them correct address (less than 2 miles away) they said it's "too far" and just left it there... Unbelievable! Now, back the cause of the problem. Who in their sane mind would have thought it was a good idea for the delivery address in my profile to be so easily changed?! Why auto-populate it with addresses of the restaurants?! Who really even came up with that option?!

We placed an order for dinner. It was a long day, we were all hungry. The first dasher kept our order and wouldn't respond. So I reached out to door dash and went with the option to reorder. The new dasher was waiting at the restaurant, I was messaging with him. I wanted to make sure he would get the tip since it was a reorder. Then I get notification that the order was cancelled. We called the restaurant and also got in touch with doordash. Doordash blamed the restaurant, the restaurant said they couldn't cancel orders and we had to contact doordash. Doordash said they sent an email explaining what happened, but no email was received. No explanation was given. The chat individual said they would pass along my feedback. We were two hours into waiting for dinner and my kids were crying they were so hungry. It was a crazy, ridiculous debacle that never should have happened in the first place.

The only good thing about DoorDash is their new feature to pick up packages and deliver them but otherwise it's a total scam. I tried ordering chipotle- shift it's and almost nothing extra. Just two burrito bowls came out to almost $59. How the f does that work? To top it off I've had my orders stolen twice and these guys give me $#*! for it because it happens 'too often". Don't waste your time or money. I also ordered $100 worth of food only to receive a plate full and when I tried talking to DoorDash about it they refused to help me so I had to go through apple support to get help. These guys are just robbing people. It started out great but became a $#*!ty site real fast

I ordered a 4L box of wine from DoorDash and did not receive it! I called customer service and was told that the driver could not get a hold of me, which was a lie because I called and spoke to him to give him directions on where to park when he was almost at the hotel! DoorDash will not give me a complete refund, they are charging me a $25 restocking fee! So I'm getting credit for half my order that I didn't receive! I will be telling my family and friends to switch to Skip the Dishes or Uber Eats. Terrible customer service in a very competitive market! I guess they don't care about losing customers.

Will not give you refunds for delivery wrong food. Just ludacris. Told dasher he was giving me the wrong food. He just left swore at me in a different language. Complained 3 x declined 3 x will never use them again. I spent 89.00 on food I couldn't eat. It was things I was allergic too. I also explained that. It went in the trash, I'm sure this girl Hannah was pissed she did not receive her order. I wanted the guy to take it to her.

They steal your money! Every time I order something, either it wasn't delivered, or half of the order was left out. I called multiple times, they were super rude, and they never delivered my food or refunded me. I finally canceled my DoorDash pass. Please, please, please don't order from here, and use GrubHub or UberEats. Instead, they have much better customer service, and do not steal from you. Additionally, they have much more trustworthy drivers, who are not as creepy.