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Dollar General

1.9

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Dollar General Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and employee treatment. Many customers report negative experiences with unhelpful and rude staff, inadequate training, and a lack of responsiveness to complaints. Issues with product quality and the fulfillment of promotional offers further exacerbate dissatisfaction. However, some reviews highlight positive interactions with friendly employees and appreciation for the store's convenience and pricing. Overall, there is a notable trend of frustration among customers, indicating a need for improved employee training, better management practices, and enhanced customer support to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
274
value
249
shipping
113
returns
153
quality
207

We monitor reviews for authenticity

Tennessee
3 reviews
1 helpful vote
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This store in Columbia, Tn was in deplorable condition. Filthy, stock was all over the floor and just thrown on shelves in no particular order.

Date of experience: October 17, 2016
Texas
23 reviews
26 helpful votes
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If you are in a budget go there they even have groceries there.

Date of experience: October 16, 2016
Tennessee
10 reviews
0 helpful votes
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Dollar General is very easy to navigate through... It has never been hard to find whst I'm looking for. Very reasonable prices.

Date of experience: October 12, 2016
California
36 reviews
159 helpful votes
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Dollar general for some reason always stocks their stores throughout the day creating no space in the aisles. Boxes stacked upon boxes fill every available space in the store Its an obstacle course trying to get through the aisles without either getting your cart stuck or not being able to even go down the aisle to get what you need. In fact you cannot browse the shelves in the store because they make it impossible by leaving all their boxed merchandise everywhere. No one is ever stocking the shelves, the shelves stay bare no matter when you go and I am always amazed how they even stay in business. Their name dollar general should be changed. When was the last time items were generally a dollar? They offer good deals but the merchandise is sitting in boxes awaiting to be unpacked. Cashiers are friendly and very casual which us nice but unfortunately most people I know dont bother to shop there because of the lack of items offerred and the challenge of just making it to the freezer without tripping, knocking over something, getting stuck or spraining your ankle leaping over boxes

Date of experience: September 4, 2016
Arkansas
13 reviews
3 helpful votes
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Dollar General
September 1, 2016

I love Dollar General. When I don't want to fight a crowd want to hurry, I go to Dollar General. Love their specials.

Date of experience: August 31, 2016
District of Columbia
10 reviews
159 helpful votes
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Dollar general in East Lawrence Al, I think it was caddo or something like that. I could hear management talking about other employees and how they were going to fix some kind of shortage or refund. Spreading the shortages among different cashiers making each cashier a few dollars short.It led me to believe that they were looking for escape goats for there shortages and for there money problems. Shady to say the least.It is sad for a customer to hear these kinds of things when shopping. I will admit that they did not see me and I was listening. I guess they can find a certain worker and blame them for everything. It is appalling how this Dollar General treats there employees. It does not seem fair for an employee to have to take the blunt for someone. S else, s mistake and in some cases get fired for it.
I could hear them commenting about one's performance... I was a manager and when I found that an employee was not good at something I would move them around to other departments. I would wonder if it was personal. I certainly would not be talking about them to other employees. That is unethical especially if a manager or the ones in charge are amused by someone's else's failures. This dollar general should at least be careful when talking of confidential issues or how they are going to take money from other cashiers. What would the management do if someone treated them like that. They do not seem to have the morals or the ethics necessary to run a business. That's hypocritical sweety!

Date of experience: August 30, 2016
Michigan
7 reviews
2 helpful votes
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I can find things there that are cheaper but good quality

Date of experience: August 22, 2016
Missouri
5 reviews
35 helpful votes
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Cashiers
August 13, 2016

These people are very rude and slow. Can't even hardly walk down the isle... without tripping over something. They need better help and better management..

Date of experience: August 12, 2016
Wisconsin
20 reviews
0 helpful votes
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Love to shop there because of all the great items that you can't find in other stores. How can you be happier with the pricing

Date of experience: June 21, 2016
Florida
20 reviews
6 helpful votes
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Low prices
May 22, 2016

Need to save money on some items. This is the place.

Date of experience: May 21, 2016
California
5 reviews
1 helpful vote
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AMAZINGNESS!
April 26, 2016

Read previous title 1,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000 times

Date of experience: April 25, 2016
Indiana
10 reviews
4 helpful votes
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On Sale my behind
April 22, 2016

I use to work for Dollar General... they send out sales adds every week to tell you what is on sale... SAME PRICE EVERY DAY 365 A YR... DON'T IT JUST TICK YOU OFF!

Date of experience: April 21, 2016
Illinois
27 reviews
16 helpful votes
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Mini walmart
April 8, 2016

Their prices are pretty good, but product is ok, the toys they sell are cheaply made, had a choice between Wal-Mart, and general dollar, I would choose, walmart

Date of experience: April 8, 2016
Georgia
30 reviews
11 helpful votes
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Pricing
April 6, 2016

Love the fact i can get thing at less that i pay at your locator store very good for people on a fixed income

Date of experience: April 6, 2016
Illinois
6 reviews
18 helpful votes
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Variety
March 18, 2016

Some things you find are so great and then others are poor quality.

Date of experience: March 17, 2016
Wisconsin
23 reviews
53 helpful votes
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Great store!
February 5, 2016

Dollar General compact and covers most necessary things and even more. The stores are SO convenient. Small enough you won't spend an hour or more trying to find what you need. They have from cheap to high quality of items of things I use daily

Date of experience: February 4, 2016
Illinois
14 reviews
14 helpful votes
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Hey that is my store
February 1, 2016

This Dollar General that live by to me they are very COOL. At least they will talk to you.The others dont talk or help you to find anything in there store. I dont have anything BAD to say at all.

Date of experience: February 1, 2016
Missouri
40 reviews
64 helpful votes
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Best paper discounts
February 1, 2016

Whether is toiletries or notebook paper; dollar general is the low price leader.

Date of experience: January 31, 2016
Pennsylvania
7 reviews
7 helpful votes
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Has a variety of just about a little of everything. Clothes, Health an Beauty, Food, ect. I like it

Date of experience: December 22, 2015
North Carolina
5 reviews
1 helpful vote
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Very good experience
November 23, 2015

Do all my shopping of most items here. Only items I cannot buy here are fresh meats and produce. Have been very pleased with quality of store brand and pricing, also have name brands too.

Date of experience: November 23, 2015