Dollar GeneralReviews 628

Went to Dollar General in Muscle Shoals AL first thing in the morning of a three day sale.
The advertised 6 brands of soda on sale. They had ONE, and that was the least popular.
When I asked the employee about it she had no idea.
Emailing the company they stated oh so sorry... BUT not all items may be at all stores, maybe they sold out, so no rain check, we value you as a customer!
Say what? I was there first thing in the morning, no other customers, employee told me they did not have the sale items... so no... this was obviously a bait in switch to get you into the store. They had plenty of soda that was not on sale just not what they advertised.
Word of caution to consumers, this company is just plain WRONG!

This is my first & last order from Dollar General. I ordered lots of items & thought I was getting a great deal. I just received way smaller versions of the items than what is clearly written on my order.

It says clearly on my order the amounts & sizes of the items so no idea how they messed that up.

I emailed customer service twice & still no response to my emails. I finally called their customer service # & the representative was very nice. She did apologize & said they were out of stock of the items I had ordered, so she issued a refund.

I'd suggest if you ever have any issues or questions, definitely call rather than email.

Very disappointing though since I waited 10 days for shipping & had run out of these items so now I have to go out & buy them in a different store. I did get free shipping on my order so it's great they offer free shipping options. But know that it'll take up to 7 business days for shipping, which mine did.

Not happy that I spent so much time digging around on their site to find what I thought were way better deals, only to be incorrectly sent the small versions of the items, spent 3 days waiting for customer service to email me back which they never did & now having to go to the store to buy the items I had run out of since I need them today.

Definitely sticking with Target & Amazon. I've shopped with them for years & never had an issue with orders & shipping is fast & free.

I suppose just stick with shopping in actual Dollar General stores so you know what you're buying when you walk out of the store. If you do make an order online, be prepared to wait up to 10 days & hope you actually get what you ordered.

If I was rating actual Dollar General in store experiences I've had, I'd give them 4 stars.

We purchase items for our mom and pop cottages/motel like dish soap, air freshener from Dollar General on line. It is great that we can order these items in some quantity and have it delivered free to our business. Great place for many of our personal needs too. We buy our personal use shampoo, women's products, pet food, milk, soda, juice, etc. Dollar General is 15 minutes from our home and is the closest large store of any kind with a 30 mile radius of us. Really comes in handy for so many daily needs.

I've purchased items from the Dollar General website before with no problems. I placed a recent order of 38 items on October 3rd, 2018. Today (October 11,2018) I received that order. Well some of that order. I'm missing 17 items out of the 38 items that I had ordered. I call customer service & the woman claims she only knows about 15 items that weren't put in my box. I inform her about the other 2 items. She puts me on hold. Finally she comes back on the line & says that they'll refund me for the 17 items. I asked her what happened, were they just out of stock or what? She claims that the 17 items just weren't put in the box. I told her that's ridiculous. 17 items were missing. What kind of online business does that? Oh, Dollar General does! I won't be ordering anything online from them ever again. I've never seen such incompetence from a business.