Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by numerous customer complaints regarding delayed shipments, unresponsive customer service, and issues with product quality. Many customers report long waits for orders that either never arrive or do not match expectations, leading to feelings of frustration and distrust. Conversely, a minority of reviews highlight positive experiences with certain products and prompt refunds when requested. Overall, while there are instances of customer satisfaction, the overwhelming sentiment leans towards dissatisfaction, indicating a pressing need for improved communication and a more reliable fulfillment process to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered two of the Dog Pawty lighted dog collars so that I could walk my whippets at dusk or darkness. Yes, they took about 3-4 weeks to arrive from China, but I wasn't in a hurry! Really love how much light these collars give off and I've had some people remark to be how they thought the collars were easily seen and how 'cool' they looked. I was so happy with them, I ordered three more!
I got the rind in remembrance of my Chihuahua I got here at the age of 4 weeks and had her for 16 years she was my baby and I really miss my Sassy that was her name and the prints reminded me of her I miss my Sassy girl.
I love my dog print studs! I ordered them as a "free with shipping" and didn't expect them to be as pretty as they are. I am a dog trainer, and always getting such a positive response from clients when I wear these!
You are a wonderful company and I will be ordering from you again. I would like to know if you do personal doggie pendants. I wear my pendant every day, except when I'm in the shower. I love all your works that I have seen on your website.
I have nothing but praise for my experience with Dog Pawty. From the ease of placing my order, the ease of paying to the prompt receipt of my well packed parcel. I will deffinitely buy from Dog Pawty again.
Service and delivery A++
My picky fur babies love the treats and I was amazed at the service and delivery!
I am so pleased as well as the fur balls with dogpawty!
High quality item that I'll cherish for years to come! Great products, great customer service, packed good for shipping!
Really pleased. My Mum is over the moon with it. Thank you.
Arrived well packaged and Is good quality. I will recommend to others.
The light up collar I purchased from Dog Pawty is AMAZING! There are 3 different settings for the lights on the collar. Our dog loves to be outside and this collar helps us keep an eye on him - especially when we are out camping! I definitely recommend this collar.
I have loved every item I have ordered... shipping is a little longer but well worth the wait to receive!
No idea about all the negative people but I'm more than impressed!
I got the Premium Glow-In-The-Dark LED Safety Collar.
It's amazing, we use the slow flash setting, it's so bright that nobody could miss our Frenchie Odin coming!
I see a lot of dog walkers in the evening without any hi-vis or lighting on themselves or their dogs and I think it's crazy, we never go out in the dark without his collar now.
Thanks for having such brilliant products to encourage people to keep themselves and their dogs safe.
We purchased the dog collar that glows and we love that we can see him at night when he is out and about. It's very comfortable and adjustable.
I would totally recommend it
I absolutely love my LED collar from dog pawty. It's easy to use, light weight and comfortable for my dog, and the red coloring glows vibrant. I also enjoy the different light settings because I can customize the collar to a blink and be able to spot my dog from others and from far away. I'd recommend it to anyone that has a fur baby they want to protect at night.
I took advantage of a free offer-just pay shipping for a charming necklace. About a month went by and I still hadn't received the item so I reached out by email to the customer service team. They responded almost immediately, confirmed my delivery address, and assured me it would be there very soon. 3 days later it arrived well packaged. A follow up email from the team came in to ensure I received and loved my order. I highly recommend this company!
I received my bracelet saying no longer by my side but forever in my heart last week. It's exactly as the picture showed. It took a little longer then stated however it was the Christmas season so I did expect delays. I contacted customer service and they were fantastic at responding me. I'm extremely happy with the product and makes me feel as if my dog is still with me. Best statement for a bracelet I have seen and 100% true. Thank you Dawg Pawty!
I ordered a thick wrap ring from your company. It is stamped with an Australian Shepherd and my kennel name Charming. I adore this ring. Ive had so many compliments and questions. I wear it almost every day and it has help up to the huge work load that I do in the kennels every day. It is one of my favorite pieces of jewelry. When it is worn out Ill order another just like it if they are still available.
Thank you Dog Pawty!
Its been 4 months since I placed my order with Dog Pawty and my item has still NOT arrived. Reaching out to customer service after the 50 day timeframe they claim delivery may take, they assured me my item was on the way. Since then its been another 2 months and still the item has not arrived. When I asked for a refund they ignored my request. This website is a complete scam. My strong suggestion is to take your business else where. Do not waste your time with this terrible company.
I really enjoyed the two paw print in the sand necklaces I purchased from Dog Pawty. My sister recently lost her Boxer while she was serving over seas. I sent her the necklace to cheer her up and let her know her fury friend will forever be in her heart. My mom recently lost her Boxer as well and was so devasted. By sending her the necklace she immediately smiled while I face timed her opening the gift. She knows that her fury friend will always be by her side as well.
The products are really nice and I enjoyed the customer service.
I absolutely love the products I have ordered from here. It's true, the shipping does take a while, but it's worth the wait. I wear my dogpawty products frequently, and I plan on ordering more in the future. Would highly recommend to anyone!
Answer: Agreed these guys are a scam!
Answer: That is what happened to me too. Ordered on 1st June and now 13th August... Never received the order.
Answer: Teamdogpawty.com Is the email address for Dogpawty
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account