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DIYdress UK

3.2

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DIYdress UK Reviews Summary

DIYdress UK has a rating of 3.2 stars from 218 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DIYdress UK most frequently mention customer service, good quality and bridesmaid dresses. DIYdress UK ranks 16th among Prom Dresses sites.

service
34
value
34
shipping
33
returns
11
quality
33

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GB
2 reviews
6 helpful votes
Follow Emma h.
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DO NOT BUY FROM HERE, THIS IS A SCAM!
This site has been using other designers' photos to sell dresses. The ones that arrive look nothing like the pictures at all.

I ordered a simple elegant looking dress for my bridesmaid, and it is awful!
When the dress arrived, it was the wrong colour, wrong measurements, poorly put together, proportions were all wrong, and the overall quality was rubbish as well. There were supposed to be flat pleats on the front of the dress at the waistline, instead they've used some kind of weird stitch makes it stick out around the waist. Not flattering. My bridesmaid looks like she's wearing a bustle at the back!

When I complained about all of these things, the company flatly denied that there were any differences between the dress that arrived and the pictures on the website, in broken english. This has gone back and forth for some weeks now, and they have now offered me a discount on future purchases! The cheek of it!
I will never be purchasing anything from this company ever again, and I will make sure as many people as possible know they are scan artists and theives.

Date of experience: August 27, 2014
GB
1 review
1 helpful vote
Follow Louise W.
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I have ordered my wedding dress from diydress. Co. Uk. Today I picked up my package and immediately unpacked and I must say that I AM SO THRILLED about my wedding dress! It looks just the same as shown in the pictures and it fits perfectly! I am so in love with my wedding dress, You've made me so beautiful on my coming wedding day! I'm so happy. I would easily buy anything from this web site again!

Date of experience: August 22, 2014
GB
1 review
0 helpful votes
Follow alan c.
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The dress was perfect! I had it custom made and it still came out great! The site has great and fast communication with you. They try to keep their customers happy. And the dress came in on time. Over all it was great.

Date of experience: July 25, 2014
Ireland
2 reviews
14 helpful votes
Follow Ruta S.
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This web site was my worst nightmare. I ordered my wedding dress, which suppose to be very beautiful. Not only I got my dress two and half weeks later but it was a most horrible dress I ever seen in my life. I got it so late that I was depressed cry for couple days and went looking for other web sites to get my dress and started to file return to diydress.co.uk and then I got email from them telling me that I wont get any returns and they wont give my money back and if I don't like something about dress bring it to tailors and fix it my self. I could not believe ignorance of those people, as far they have you money they do not care what you think about them. Then I realised that the pictures they have on there website of dresses they do is just copied from original designers sites and they have no ideas how to make them, and not only that they will tell you that everything if perfect for them and no money back and as well I was offered to sell it eBay or on any other site as they wont take it back. Dress I so on them web site and that I got in delivery bag was 2 different dress and the one I had in my hands was so horrible made that you cant even fix it and apparently Diydress do not care about there clients.

Date of experience: July 9, 2014
GB
1 review
0 helpful votes
Follow helen w.
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Great Dress, Good Communication
One word of advice, if you asking for a custom made dress, get a tiny bit bigger as you can always have it taken in, I learnt this quickly.

But the dress was gorgeous and the colour amazing

Date of experience: July 9, 2014
GB
1 review
9 helpful votes
Follow Ruth H.
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I ordered my daughter's prom dress from them and have had a really good experience with them. I was a bit worried about ordering such a special item over the internet without having the facilities for my daughter to try it on before we bought it. I had a few emails with customer services and they were always very helpful and quick to get back to me. I asked them if they could slightly make the top of her dress a bit smaller and this they did without any problem. When the dress arrived, in plenty of time, my daughter and I were both very pleased with it. The prom was on Thursday and my daughter looked stunning in her dress and everyone commented on it. She was so happy and she had the dress of her dreams.

Date of experience: June 28, 2014
GB
1 review
8 helpful votes
Follow Mike V.
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I cannot understand the inconsistent reviews of this company but I can reassure you and tell you that my 16daughter was left with a dress she could not wear or return, we then had to buy another prom dress and we tried everything to return it! Don't get caught out, I asked watch dog if they would put an end to their illegal trading!

Date of experience: June 28, 2014
GB
1 review
13 helpful votes
Follow Rhea K.
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After placing an order for a dress I purchased from diydress, I came across some reviews of the website, which particularly weren't good. I was so nervous about my dress that I got my mum to contact them. The customer service were lovely, and ensured that my dress will be made properly. It arrived earlier than I expected, and when I opened the package... WOW! There was the gorgeous white dress I had ordered! The quality was excellent, the colour pigment was just right and the size was also right! I would recommend diydress. Thankyou diydress!

Date of experience: June 20, 2014
GB
1 review
8 helpful votes
Follow Steve N.
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They are parasitic criminal Chinese manufacturers of low quality counterfeit clothing. They have no base in the UK. The pictures on their website are the original manufacturers models and dresses. They will send you the lowest quality junk you have ever seen and then will refuse to give you refund. After losing (thankfully only) over £85 and getting very frustrated with their "customer service" all I can say is I feel very sorry for you if you have ordered anything from them. You must cancel straight away - they will probably give you some nonsense though. Keep insisting though that you want to cancel your order. Do not believe the good reviews - these criminals have invested a significant amount in writing fake good reviews.

Date of experience: June 19, 2014
GB
1 review
0 helpful votes
Follow Kirii K.
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Reading all these comments a week before I must say I got very scared but now it's arrived it's more n more beautiful in person! I'm imlove with it! Thankyou soo much!

Date of experience: June 18, 2014
GB
1 review
0 helpful votes
Follow Siobhan O.
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I bought my prom dress on this site, very happy with the quality of the product and price. I think I'll use this website more times.

Date of experience: June 16, 2014
GB
1 review
1 helpful vote
Follow Emma B.
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After a bad experience if dress ordering I needed a dress for my daughters prom. The dress we received is beautiful and stunning and makes her feel like a princess. The dress fits perfect and the quality is fantastic. She is so pleased with it. The questions I asked while the dress was being made and shopped were answered speedily and I loved how we were able to track the dress while it was in transit. Very, very happy will he using and recommending DIY dresses

Date of experience: May 30, 2014
China
1 review
0 helpful votes
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Outstanding choice, phenomenal service! I got my dress ordered from them and it was amazingly beautiful and fit just perfect! Really imperssed with their customer service!

Date of experience: May 23, 2014
GB
1 review
0 helpful votes
Follow Victoria K.
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Believe me, I heard the horror stories. I found out about all of them AFTER I'd already ordered. Needless to say, I didn't feel very good. But -- maybe I'm a special case? -- the staff was quick to assure me that everything would be okay and stayed in CONSTANT contact about my dresses.

Date of experience: April 29, 2014
California
1 review
0 helpful votes
Follow Kirsten C.
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I cannot find fault, the staff know what a customer need and what will suit the customer. They are helpful, warm, friendly and efficient. My daughter looked stunning with the dress they have made for her. I am so impressed and can only highly recommend.

Date of experience: April 26, 2014
GB
1 review
7 helpful votes
Follow Patricia F.
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Have you noticed
April 22, 2014

Have you noticed that all the 5 star reviews from Diydress don't have a face to the name of the reviewer. That's because 99% have been written by Diydress themselves.
When staff aren't busy lying to customers they write reviews on all the review sites... check them out and see for yourself.

Date of experience: April 22, 2014
GB
2 reviews
2 helpful votes
Follow Lena L.
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I was really impressed with their good service and quick responds. I ordered a dress for my daughter's school prom from them 3 weeks ago and chose delivery time 25 working days. But the dress came earlier than expected and it was a great success! It's very beautiful and looks lovely on my daughter, just the same as the picture shows on their website.

Date of experience: April 22, 2014
Hong Kong
1 review
1 helpful vote
Follow Albert T.
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My daughters dress came today and was very
Impressed with the quality. Reading all the negative reviews made me really worried because the quality is just not as up to standard. I paid extra for expedited shipping and the dress was delivered 4 days early! I'm happy with the dress I would have to say I'm looking forward to ordering from DIYdress again. Thanks!

Date of experience: April 21, 2014
GB
1 review
0 helpful votes
Follow Amenda R.
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Hi I just wanted to say a big thank to diydress for the 3 lovely dresses that I ordered, they have arrived on time and fit my bridesmaids like a glove, thanks for doing such a fantastic job and I would highly recommend diydress service and quality to all my friends and family, DIYDRESS has made a bride to be very happy! Kind Regards

Date of experience: April 16, 2014
GB
1 review
0 helpful votes
Follow Susan S.
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I have received my dresses today and I think they are lovely. All dresses are beautiful and perfect fits. The dresses look as if it costs hundreds of pounds, such good quality.
I am very happy with the goods and will send pics of the event when it occurs next February. Thank you diydress.

Date of experience: April 15, 2014

From the business

We offer the latest and popular dresses, while providing a superb service to our customers. Our representatives will serve your needs at any time of the day.